The Ford Store San Leandro

Hands Down the BEST Ford Dealership West of the Mississippi The manager Benjamin Polanco treated me (a brand new customer) with compassion and respect helping to find me the vehicle we needed a br Mississippi The manager Benjamin Polanco treated me (a brand new customer) with compassion and respect helping to find me the vehicle we needed a brand new F-350 SRW loaded at a discounted price complete with nationwide service from Ford. If you are looking for 5 star treatment at a working mans price go no further The Ford Store leads by example. The manager Ben is a National Treasure who will make you happy and whole. More

Billy Severs did not properly diagnose a vehicle that was brought to him. He simply took it for a test drive, put it on a lift and listened to a noise. With no further investigation, he determined that the r brought to him. He simply took it for a test drive, put it on a lift and listened to a noise. With no further investigation, he determined that the remedy was a $3400+ repair. When he was asked to show the diagnostics to back up his estimate, he provided a summary that clearly proves he did nothing but drive the vehicle and hoist it up to listen to it. No actual diagnostic was done... quite an expensive guess!! I do not have faith in this dealership and question their integrity. People come to the Ford dealership expecting quality service that they can trust and rely on. Billy didn't even know if this expensive remedy was really the right solution. Side note, there is a review on cars.com about Billy Severs being amazing and giving great advice.... Please note the person that wrote that review was in fact, William Severs... Hmmm.. of course Billy Severs thinks that way about himself! How arrogant! BEWARE! Take your vehicle to a locally owned shop instead, where you are more likely going to deal with an honest person. SHAME ON SAN LEANDRO FORD More

Do not bring your vehicle here for a diagnostic of any kind. They will charge you 250.00 on a guess. Brought my vehicle in for lower body noise. Which I thought was somewhere around the drive shaft. All t kind. They will charge you 250.00 on a guess. Brought my vehicle in for lower body noise. Which I thought was somewhere around the drive shaft. All they did was listen to a noise by driving it around the block and say the whole transfer case needed to be changed. Then wrote on the paperwork it took 1.7 hours to do that. And that justifies the charge. To further justify their claims they said they put it on a lift and heard the noise. But the transfer case doesn't make a noise in park or idol with my vehicle. The only way to truly diagnose a transfer case is with oil sample from transfer case or transmission. This Ford dealership ( Service) department is a bunch of crooks. You'll see if you don't listen to this warning. Told the GM about rectifying the situation but of course they are a close nit mafia. Now I have to bring it up Ford corporate. Terrible how these places are still out there. More

Muy contenta con mi compara de un ford explorer 2022 muy buen servicio los dio el señor paul y muy buen trato todo el personal buen servicio los dio el señor paul y muy buen trato todo el personal More

Service dept. NEEDS training on how to communicate with customer's I had issues with my most recent visits 4-15-22 and 4-22-22 Failure to be notified and failure NEEDS training on how to communicate with customer's I had issues with my most recent visits 4-15-22 and 4-22-22 Failure to be notified and failure to have the courtesy car notified to pick me. and other failures..... More

I can’t speaks for the sales department, but as far as the service department! Let me tell you! I have never in my life seen a group of guys that are so comfortable with their jobs! No teamwork, no accoun the service department! Let me tell you! I have never in my life seen a group of guys that are so comfortable with their jobs! No teamwork, no accountability, every man for themselves type of work culture, cockiness, arrogance. God forbid you ask for help with someone other than your “rep” if you only take your vehicle to Ford like most of us do on here you know how the process works. In this establishment they don’t seem to know how it works or where to begin. Folks, if you’re going to believe something on the internet today, please let it be this and DON’T schedule any services to this place. Drive the extra 20-30 mins to the next Ford if you have to! Henry Ford is rolling in his grave… More

Not impressed. Went there to order a bed liner and cover, couldn’t see the parts computer because of a thick plastic barrier. Couldn’t access it on my phone. He suggested I go home and access it on my comput couldn’t see the parts computer because of a thick plastic barrier. Couldn’t access it on my phone. He suggested I go home and access it on my computer to view it. I bought them anyway. They called me several days later to say the parts are on. Transferred me to service and no one answered. Left a message, got to call back. Phoned bank, left another massage. This is rediculous. More

I took a van with a wiring harness fire damage in. They gave me a price around $6,000 and I got the work done in 1/3 the time quoted for 1/3 the price at another dealership. I don't mind these guys n gave me a price around $6,000 and I got the work done in 1/3 the time quoted for 1/3 the price at another dealership. I don't mind these guys not wanting the job. I do mind being given a "go away" price that would have shafted me had I accepted it. I'm not a soft-skinned person, and don't get irritated easily. I felt that there was dishonesty and deceit involved in how I was treated by the service writer and am now happy to drive 25 miles down the freeway to their competitor, who has yet to give me the creeps. They did NOT do the work for me. More

The schedule of maintenance is accurate .They really entertain and attend to your needs.One of the best I’ve known.They are approachable the service is on right time entertain and attend to your needs.One of the best I’ve known.They are approachable the service is on right time More

I've been getting my vehicle serviced here for years. They have always done a fine job on the car as well as been pleasant in dealing with me. They have always done a fine job on the car as well as been pleasant in dealing with me. More