The Ford Store San Leandro

Service department is horrible. Car was in service department over 5 months for the same exact exact problem they already repaired 4 times! After having my vehicle in their shop for Car was in service department over 5 months for the same exact exact problem they already repaired 4 times! After having my vehicle in their shop for 5 long months went to pick up my car, when I arrived my car wouldn’t even star! Which means it had been sitting and no one test drove before calling me to me to pick up. Test drive my car and still wasn’t driving correctly so I left it at dealership. Get a call about week later to pick up my car again! Test drive proceed to get get on highway and my car is smoking! Exit highway to safe location wait for tow truck to be towed back to dealership! This is after 5 months of my car being their shop! Tow truck driver arrives and noticed my caps were not on under hood which was causing my car to smoke. Get a call about a week later to pick up my car. Test drive notice something weird leave car again there again. Get a call about 3 days later to pick up car. Test drive everything seems fine. Well guess what after having my vehicle less than 3 months it’s back at the service department in a different location with ford for the same problem. Oh there’s a leak too that was overlooked and should have been noticed when car was diagnosed. Customer service was horrible never received updates within the duration of my car being there, I always had to call. Paul is rude. This was the worst experience I’ve ever had at a dealership! Hostile environment. Makes me second guess if I want to remain a ford customer More

San Leandro Ford service plan and service are a complete rip off! I purchased a service plan with my new truck from San Leandro Ford and took my vehicle in twice a year for maintenance using my plan. On rip off! I purchased a service plan with my new truck from San Leandro Ford and took my vehicle in twice a year for maintenance using my plan. On several occasions items that were checked off their checklist of items serviced were not actually done. The very first item on the checklist is “filled windshield wiper fluid”. Each and every time the fluid was not filled. The last time it was bone dry which I knew before hand and wanted to see if they noticed and of course they did not even though it was the very first item in the checklist. You can only imagine what else was not completed from their list of maintenance items that I paid for were not serviced such as oil change and filter, other fluids, etc. Rotation of tires, I marked my tire knowing which side it came from and as expected when I picked up my vehicle that tire was in the exact same position. I prepaid for my maintenance so it wasn’t like these were free. Also, the entire time over the years of service I am told that I have X amount of services left in my plan. I was assured multiple times I “will get what I paid for”. I recently went in for scheduled service with the expectation that I had 2 services remaining just to show up in the morning to be told that I did have 2 left but my plan had expired! How does something you paid for expire??? I have low mileage in my vehicle and of course it was due for 50,000 service and I was also told at my last service that they will be doing my brakes at my next service as part of my plan. Now I am left without 2 major maintenance items that I was assured were covered. I was told I can still have my truck worked on but is going to cost me so I took back my keys and drove off and away from this scam of a dealership. I am not the only one that has had these same issues! Do not buy or service your vehicle at San Leandro Ford. More

Bought a 2018 F150 Platinum from this dealer. In and out in less than 90 minutes!! Tristan (Sales) is awesome to work with. And Thomas (Finance) was not pushy at all. Overall experience was defin In and out in less than 90 minutes!! Tristan (Sales) is awesome to work with. And Thomas (Finance) was not pushy at all. Overall experience was definitely 5/5 stars! Definitely recommend! More