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The Ford Store San Leandro

San Leandro, CA

Overview
Reviews
Vehicles
4.2
480 Reviews
Family-owned and operated since 1991, our dealership opened with one clear vision: to positively change the automotive landscape by giving customers something unique and extraordinary. We set out to cultivate a distinct culture rooted in integrity, transparency, and respect. In doing so, we dedicated ourselves to always putting the customer first and never forgetting what it’s like to be on the other side of the dealership experience. Today, our vision and mission remain the same. We guarantee a first-class experience anytime you’re here. Whether you’re shopping our new or pre-owned selection or relying on the talents of our factory-trained technicians, you can rest easy knowing you’re in trusted hands and that excellence is guaranteed with every service and from every member of our team.
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1111 Marina Blvd

San Leandro, CA

94577

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Showing 480 reviews

January 15, 2024

I recently purchased a new truck from here. It was my first time using them and I had an easy, hassle free transaction. They weren't pushy like other dealerships I've dealt with. I would recomm More

by ADAMWADE39
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ilya
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Jan 16, 2024 -

The Ford Store San Leandro responded

Thank you, Adam, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 15, 2024

It's not Owen it's the mechanic who don't know nothing about fixing a car They can't fix my car More

by pelos.oakland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Owen they cant fix my car or just don't want to
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Jan 19, 2024 -

The Ford Store San Leandro responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

Jan 22, 2024 -

pelos.oakland responded

I took the car around 3 maybr 4 times for a wobble and side to side movement but they cant figure why plus i asked owen if he can ask the mechanic to go on drive the car with me .the mechanic didnt want to then he try to say its has a wobble and side to side movement because the air was low. Then they try to say its the tires when not to long ago owen gave me a paper saying the tires are good. So how can they go bad so fast . Asked owen to tell another mechanic he went and brought back the same one . This time i kept telling him to drive he finally said yes but only went around the corner. Kept it for 4 days told me the same. they think it needs new tires but how can new tires solve the wobble side to side movement qnd the loose steering wheel. P.s owen told me if i can take it to a different shop to see if they can find the problem im not paying for it when i have profolio . No point in me taking it to a non ford shop and pay full

January 10, 2024

The attention was good, the service not to fast but was ok. The attention was good, the service not to fast but for not appointment was good and of course I will came back again. More

by soypaco1
Recommend Dealer
Yes
Employees Worked With
I went to service for a car.
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Jul 05, 2024 -

The Ford Store San Leandro responded

Thanks for sharing about your experience with The Ford Store San Leandro. We appreciate your business and hope to see you again soon for a 5 star experience! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 08, 2024

Antonio made the sales process very easy! ! He was friendly and easy going. We never felt any pressure and they were willing to work with us. More

by norsemagni
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio
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Jan 08, 2024 -

The Ford Store San Leandro responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Antonio! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 07, 2024

Billy Severs was wonderful to work with as my car was getting repaired. He communicated with me constantly and made me feel comfortable. More

by jensjusteachin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Severs
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Jan 08, 2024 -

The Ford Store San Leandro responded

Thanks for sharing your thoughts about your experience with Billy here at The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Hamid Seifi Internet Director hseifi@sanleandroford.com

December 29, 2023

Ok other than I was told at 4:30pm that I had to pick up my car by 5:30pm or I had to wait 5 days to pick it up. An hour to get my car during traffic time was ridiculous. More

by vneals
Recommend Dealer
Yes
Employees Worked With
Roberto
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Dec 29, 2023 -

The Ford Store San Leandro responded

We're sorry to hear about your experience. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Hamid Seifi Internet Director hseifi@sanleandroford.com

December 29, 2023

Exceptional customer service San Leandro Ford does a great job. Super easy to schedule. Exceptional customer service. Efficient and careful to detail More

by Jsmithspringer
Recommend Dealer
Yes
Employees Worked With
Randy
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Dec 29, 2023 -

The Ford Store San Leandro responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at The Ford Store San Leandro . Hamid Seifi Internet Director hseifi@sanleandroford.com

December 29, 2023

The person I worked with was five star ? ?. Great communication. Set and met expectation. Car running very well. Would definitely recommend. More

by parks.cheryl999
Recommend Dealer
Yes
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Dec 29, 2023 -

The Ford Store San Leandro responded

Thanks for sharing about your experience with The Ford Store San Leandro . We appreciate your business and hope to see you again soon! Hamid Seifi Internet Director hseifi@sanleandroford.com

December 28, 2023

Overall great experience with the team at San Leandro Ford. Will be a lifetime customer, thank you! More

by KNEZEVICHT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Noble
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Dec 29, 2023 -

The Ford Store San Leandro responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro ! Hamid Seifi Internet Director hseifi@sanleandroford.com

December 28, 2023

Great service They make every effort to service my vehicle in a timely manner and they do a great job. More

by hector806
Recommend Dealer
Yes
Employees Worked With
David Martinez
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Jul 03, 2024 -

The Ford Store San Leandro responded

Thank you for taking the time to share your feedback with us, Hector. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Hamid Seifi Internet Director hseifi@sanleandroford.com

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