The Ford Store San Leandro

I took my car in for 2 concerns and was told I needed $1395 in work. It was reported that there was leaking and worn out parts, all false. $1395 in work. It was reported that there was leaking and worn out parts, all false. More

They treated me very well. I am very grateful for the work they did on my Ford Explorer. I am very grateful for the work they did on my Ford Explorer. More

Billy has been very helpful and communicative. The dealership itself is not especially inviting. I find it hard to get in and out of the dealership. The cashier window is not convenient to the ser The dealership itself is not especially inviting. I find it hard to get in and out of the dealership. The cashier window is not convenient to the service area. I had to wait a long time for my car when picking it up. More

Very pleasant Very pleasant and courteous with hours that help working individuals that are very busy , always keeping me informed of the progress. help working individuals that are very busy , always keeping me informed of the progress. More

I work with the service department,they always do it good job ?? The service of picking up my car worked out well . job ?? The service of picking up my car worked out well . More

Today I received the lowest customer service I can think of to date. The Manager "Paul Galvao" did not show any level of customer relation. He agreed to waive fees for a diagnostic that was covered by a old of to date. The Manager "Paul Galvao" did not show any level of customer relation. He agreed to waive fees for a diagnostic that was covered by a old repair, but at the time I couldn't leave my Truck so we scheduled a appt nearly one month out when I could and when I showed up he had forgotten our agreement and was very unprofessional and rude with me. The other gentleman that was helping was respectful and professional the entire time. Paul should NOT be the manager at such store. I have been buying ford my whole life and for the first time I am considered going Toyota just so I do not know have to deal with this kind of service. More

The work took 37 days. Owen was great. The service manager was rude and unhelpful. Owen was great. The service manager was rude and unhelpful. More

Since my first meeting with Billy it was clear what needed to be done the cord needed to be replaced it's all sold the spark plugs and waiting for parts but I also mentioned to replace the starter and needed to be done the cord needed to be replaced it's all sold the spark plugs and waiting for parts but I also mentioned to replace the starter and check on my heater which was denied I paid $2,800 I still have a starter problem and a heater that doesn't work you tell me am I happy More

Prompt, professional. Great job explaining the issues. Patient and not rushed. Pleasant and great customer service. Great job explaining the issues. Patient and not rushed. Pleasant and great customer service. More

Robert was very welcoming and answered my questions quickly. My test drive and our conversation was perfect. quickly. My test drive and our conversation was perfect. More