The Ford Store San Leandro

The personnel is very kind and attentive. The specific service advisor that assisted me was not thorough in his explanation and recommendations. At one point, he informed me that it was up to The specific service advisor that assisted me was not thorough in his explanation and recommendations. At one point, he informed me that it was up to me the customer to confirm that my estimate included in the write up the reason for me seeking services. I totally disagree. I feel that a service advisor should know how to fill out the paperwork or documentation that justifies somebody seeking service on their vehicle. More

Great sales and efficient. Good communication with me and great pricing. Service on my last car here was a bit spotty over past couple years, ( all fairness, Covid made it t Good communication with me and great pricing. Service on my last car here was a bit spotty over past couple years, ( all fairness, Covid made it tough for the store ). I’m confident it’s going to be better this time round. More

Ford Store San Leandro is one dealer I can highly recommend. My 2024 Maverick had a recall. I called the dealership and arranged the Mobile Service that they offered. Making an appointment with Felec recommend. My 2024 Maverick had a recall. I called the dealership and arranged the Mobile Service that they offered. Making an appointment with Felecia was not a problem. My Service Tech Jose arrived on schedule. He was very professional and explained in detail the work that was being done. I look forward to doing more business with San Leandro Ford. Also Kudos to Sam Noble the salesman who handled the sales of my 2024 Ford Maverick. Sam is a great asset to this dealership!! More

Bad service no communication to customer my car was over a month and no one call me to let me know what was going on and they fix the car without my concern a month and no one call me to let me know what was going on and they fix the car without my concern More

I had a good experience buying a used car from the Ford Store SL! They allowed me to decided whether or not to purchase add ons, like etching on the catalytic converter, warranty, etc. They worked with me Store SL! They allowed me to decided whether or not to purchase add ons, like etching on the catalytic converter, warranty, etc. They worked with me on the price of the car, allowed me to test drive it, and even dropped off the car to me after I purchased it! The sales person, Grant, as well as the man who helped me with the financial and DMV paperwork (I'm blanking on his name) were both very kind. More

Really great experience buying a used car from The Ford Store San Leandro. Viva and Grant were great to work with on the sales side and Tomasz was excellent on the finance side. I especially appreciated th Store San Leandro. Viva and Grant were great to work with on the sales side and Tomasz was excellent on the finance side. I especially appreciated the no pressure interactions and competitive pricing they were able to provide. Grant even stayed later than he was scheduled to help me get everything done. 10/10 More

Very bad service , I bought my 2020 f150 for service and some minor repairs under hood They took a week to bring my truck back and they didn’t spray a list one drop of water, I can’t believe some minor repairs under hood They took a week to bring my truck back and they didn’t spray a list one drop of water, I can’t believe More

Good transaction but took over two hours to complete. As far as Ford itself they should increase production of the maverick hybrid so the wait is not so long. It was ordered in June 2023 and delivere As far as Ford itself they should increase production of the maverick hybrid so the wait is not so long. It was ordered in June 2023 and delivered nearly ten months latter at the end of April. More

Poor communication. Issue wasn’t fixed. Scratched my door. Broken running board. Dirty hands paint Issue wasn’t fixed. Scratched my door. Broken running board. Dirty hands paint More

The intake service technician; Owen was extremely helpful, along with my interactions with the staff at the parts desk, and cashier. However, the management was less than respectful and friendly. M helpful, along with my interactions with the staff at the parts desk, and cashier. However, the management was less than respectful and friendly. My car was damaged during its repair and no accountability was taken by the service manager; Paul. My word about the payments I had made was not considered by the parts manager; Rick, until Owen stepped in. I will suggest some diversity training for the management, not just the customer facing employees. More