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The Ford Store San Leandro

San Leandro, CA

Overview
Reviews
Vehicles
4.2
592 Reviews
Family-owned and operated since 1991, our dealership opened with one clear vision: to positively change the automotive landscape by giving customers something unique and extraordinary. We set out to cultivate a distinct culture rooted in integrity, transparency, and respect. In doing so, we dedicated ourselves to always putting the customer first and never forgetting what it’s like to be on the other side of the dealership experience. Today, our vision and mission remain the same. We guarantee a first-class experience anytime you’re here. Whether you’re shopping our new or pre-owned selection or relying on the talents of our factory-trained technicians, you can rest easy knowing you’re in trusted hands and that excellence is guaranteed with every service and from every member of our team.
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1111 Marina Blvd

San Leandro, CA

94577

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Showing 592 reviews

January 05, 2026

It took 6 weeks and the check engine light is still on They told me it needed a new computer. Even after the new computer the check engine light is still on More

by lumykoi
Recommend Dealer
No
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Jan 05, 2026 -

The Ford Store San Leandro responded

Hi lumykoi, Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience and understand how frustrating it is when an issue isn’t resolved as expected—especially after that amount of time. I’d like the opportunity to look into this further and see how we can help make this right. Please feel free to reach out to me directly so I can review your repair history and next steps with our service team. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174 📧 jnash@sanleandroford.com We truly appreciate your patience and the chance to improve.

January 05, 2026

Took too long to diagnose my car. Paul took too long to call me back More

by lumykoi
Recommend Dealer
No
Employees Worked With
Paul
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Jan 06, 2026 -

The Ford Store San Leandro responded

Hi lumykoi, Thank you for sharing your feedback. I’m very sorry to hear about the delay in both the diagnosis and the return call. We know your time is valuable, and this is not the level of service we aim to provide. I would really appreciate the opportunity to look into this personally and address your concerns. Please feel free to contact me directly so I can review your visit and work with our service team to improve your experience. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174 📧 jnash@sanleandroford.com

January 02, 2026

Respectful, helped with my ride home and back that was very helpful Simon and the ladies in the office were great!! More

by Sfjess68
Recommend Dealer
Yes
Employees Worked With
Simon
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Jan 02, 2026 -

The Ford Store San Leandro responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174 ✉️ jnash@sanleandroford.com

January 01, 2026

Great sales and service dept. My purchase was perfect! I’m a repeat customer and will continue using the sales and service of The Ford Store San Leandro. More

by v8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
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Jan 02, 2026 -

The Ford Store San Leandro responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing The Ford Store San Leandro! Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174 ✉️ jnash@sanleandroford.com

December 31, 2025

Great service manager. Free shuttle to my house Treated me well and took care of my vehicle More

by Alldayplumbing
Recommend Dealer
Yes
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Jan 02, 2026 -

The Ford Store San Leandro responded

t's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing The Ford Store San Leandro! Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174 ✉️ jnash@sanleandroford.com

December 24, 2025

Communication about delays in obtaining parts was very limited. Dealership would commit to dates and then I wouldn't hear from them and the date would pass. When I called to follow up, I was just provided More

by lynngualtieri
Recommend Dealer
No
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Dec 26, 2025 -

The Ford Store San Leandro responded

Thank you for taking the time to share your experience. We sincerely apologize for the lack of communication regarding parts delays, missed completion dates, and the notification issues you encountered. That is not the level of service or transparency we strive to provide. We understand how frustrating this must have been, especially when timelines were not met and follow-up was required on your end. Your feedback has been shared with our service leadership so we can improve our communication and delivery process moving forward. We would appreciate the opportunity to speak with you directly and address your concerns. Please feel free to contact me. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174 📧 jnash@sanleandroford.com

December 18, 2025

Ramirez and Owen were excellent. The manager was political, and the repair was too long. My new truck delivery was superb. More

by dh8877
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramirez. See the review.
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Dec 19, 2025 -

The Ford Store San Leandro responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174 📧 jnash@sanleandroford.com

December 09, 2025

Technicians need more training and service center needs some work on vehicle repairs damaged my vehicle and made it a lemon after one service More

by Mustang510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul galvo
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Dec 10, 2025 -

The Ford Store San Leandro responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174 📧 jnash@sanleandroford.com

December 08, 2025

I was very satisfied with the level of service that I received. Jesus, my service advisor took good care of me and my truck. More

by dburns0636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus.
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Dec 10, 2025 -

The Ford Store San Leandro responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174 📧 jnash@sanleandroford.com

December 05, 2025

Everything was great. Everyone was very service oriented. Wait time was a little long. NF More

by LOWRYMITCHELL1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pakistan, Latino, white guy
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Dec 08, 2025 -

The Ford Store San Leandro responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at The Ford Store San Leandro are glad to have you as a customer. Paige Nash Client Experience Manager 📞 (510) 347-4174 📧 jnash@sanleandroford.com The Ford Store San Leandro 1111 Marina Blvd, San Leandro, CA 94577

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