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The Ford Store San Leandro
San Leandro, CA
581 Reviews
Family-owned and operated since 1991, our dealership opened with one clear vision: to positively change the automotive landscape by giving customers something unique and extraordinary. We set out to cultivate a distinct culture rooted in integrity, transparency, and respect. In doing so, we dedicated ourselves to always putting the customer first and never forgetting what it’s like to be on the other side of the dealership experience.
Today, our vision and mission remain the same. We guarantee a first-class experience anytime you’re here. Whether you’re shopping our new or pre-owned selection or relying on the talents of our factory-trained technicians, you can rest easy knowing you’re in trusted hands and that excellence is guaranteed with every service and from every member of our team.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 581 reviews
November 17, 2025
Very disappointed with customer service. They had my car for 11 days to do minor service (not engine related). The original estimate was ridiculously expensive while one item was under war They had my car for 11 days to do minor service (not engine related). The original estimate was ridiculously expensive while one item was under warranty! Opted for minimal service just to replace sensors only. I had to call my service advisor constantly to get information, updates and status. He had multiple excuses and clearly was not able to manage his load. Spoke to the service supervisor about all the delays with minimal satisfaction. Took a 2nd call to the supervisor to finally get resolved and finally get my bill and car back. The only good thing was they did deliver it to my house and adjusted the bill (so they say). Oh and now I have some shoelace looking thing handing from left rear tire wheel well that was not there before!!!! More
by maryosborne
Verified CustomerEmployees Worked With
Chris Lopez
November 08, 2025
Liars. Miscommunication. Rude. No customer service. Ignored me. Unprofessional. I would never advise anyone to buy a car from here or go to their service de Miscommunication. Rude. No customer service. Ignored me. Unprofessional. I would never advise anyone to buy a car from here or go to their service department. More
by Sholland5
Employees Worked With
Chris, Paul, & Julio
October 26, 2025
As far as getting your car repaired goes, the experience couldn't have been better. I have worked with Owen in the past and he was fantastic. He was fantastic this time. couldn't have been better. I have worked with Owen in the past and he was fantastic. He was fantastic this time. More
by m82hendrix
Employees Worked With
Owen
October 20, 2025
You kept my truck for 2 weeks to change a Fuel filter? !@&)(,?!! You can’t explain why the check engine light was on and you can’t stop the very high engine rev. in park, like someone is pushing the acc !@&)(,?!! You can’t explain why the check engine light was on and you can’t stop the very high engine rev. in park, like someone is pushing the accelerator More
by bdowning2
Employees Worked With
No idea you guys could t even find my truck and took 45 minutes to find it in a different lot.
