Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
The BMW Store
Cincinnati, OH
1,510 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,510 reviews
July 28, 2023
Jonathan Kumar created a very positive experience - great dialogue, answered all questions, shared information freely and at the right level and place. My expectations were exceeded and I would recommend th dialogue, answered all questions, shared information freely and at the right level and place. My expectations were exceeded and I would recommend this experience. More
by jeff b
Employees Worked With
Jonathan Kumar
July 25, 2023
Fabulous experience all around. Paul Kolleck was so helpful, very responsive and made the process super easy with no stress. Even the purchase process was simple as Jemar DuBose had Paul Kolleck was so helpful, very responsive and made the process super easy with no stress. Even the purchase process was simple as Jemar DuBose had all the documents ready to go. After purchase Susan Ward took the time to make sure we understood everything about the new car. Especially helpful as this is my first BMW purchase! Really happy working with the entire team. More
by Lisa Phillips
Employees Worked With
Paul Kolleck, Susan Ward, Jemar DuBose
July 16, 2023
Thank you to all the people at The BMW Store, really appreciate their sales advisor Mat for making our buying experience enjoyable This was our first BMW purchase and have a feeling it won’t be our last appreciate their sales advisor Mat for making our buying experience enjoyable This was our first BMW purchase and have a feeling it won’t be our last. More
by Rich Tyson
Employees Worked With
Tammy was friendly and helpful , Mark Harless, Mat Swartz, Jemar DuBose
July 14, 2023
Paul and Susan did a great job delivering on what I should expect ordering my custom X5. Paul was responsive, and explained everything well. When picking up the vehicle, Susan was very patient and expl should expect ordering my custom X5. Paul was responsive, and explained everything well. When picking up the vehicle, Susan was very patient and explained everything to my satisfaction. Great experience. Will be back myself and would recommend. More
by Dan
Employees Worked With
Ric Koresky, Paul Kolleck, Susan Ward, Eric Fender
July 11, 2023
Everyone at the dealership is friendly and helpful. The facility is located on a ‘difficult’ piece of ground, but the operations seem to work very smoothly. The facility is located on a ‘difficult’ piece of ground, but the operations seem to work very smoothly. More
by John
Employees Worked With
Ric Koresky, Paul Kolleck, Susan Ward, Eric Fender
July 07, 2023
Excellent car buying experience. Purchased a 2023 X5 and selected the ‘Performance Center Delivery’ at the BMW plant in Spartanburg, South Carolina. The experience of test drives, Purchased a 2023 X5 and selected the ‘Performance Center Delivery’ at the BMW plant in Spartanburg, South Carolina. The experience of test drives, building order features, finalizing price and order, and scheduling the Performance Center Delivery was outstanding, with knowledgeable and courteous staff. The Performance Center Driving Experience at the BMW track was an amazing and informative experience on the capabilities of BMWs! It was a pleasure working with Dean, our Client Advisor, valuing his product knowledge, open and low-pressure manner, his advice on features, and advice on the Performance Center Delivery. Dean made sure everything was coordinated between management, our insurance, title, factory, and Performance Center. I thought the final deal price from Ric was very reasonable. Thanks. We have been customers at The BMW Store since 2006, buying our first preowned BMW. Since then, we have bought two new cars, and all our service at this dealer. The service advisors are knowledgeable and give trustworthy advice on maintenance. Assume the mechanics and other staff are equally knowledgeable and focused on meeting customer expectations. The service department deserves top ratings. Compliments to the management and employees at The BMW Store for outstanding sales and service. More
by Frank G
Employees Worked With
Ric Koresky, Dean Stathes, Jemar DuBose
July 06, 2023
This was my first BMW purchase at the BMW store. Julian was professional and answered every question. The entire team made the experience special. We will be back! Julian was professional and answered every question. The entire team made the experience special. We will be back! More
by bfields
Employees Worked With
Julian Lambert, Eric Fender
June 30, 2023
I have used BMW Store since 2005, they always go above and beyond with customer service, maintenance and the staff is always friendly, knowledgeable and make it a easy process. Thank you Lisa and beyond with customer service, maintenance and the staff is always friendly, knowledgeable and make it a easy process. Thank you Lisa More
by Lisvog4
Employees Worked With
Rick Koresky/ Sales Manager , John Beam, Paul Kolleck, Susan Ward, Timothy Morrison, Katelyn Linnemann, Emily Blose, Amy Ludlum
