Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
The BMW Store
Cincinnati, OH
1,691 Reviews
Here at The BMW Store we’ve done a lot in over 4 decades and are very proud of our past and looking forward to an incredible future. Our customers have taken us a long way but here’s a little bit about how it all started!
It was in 1979 that Tom Schwartz obtained his franchise from BMW. Prior to that, he had been deeply involved with BMWs as a technician. From 1971 – 1976, Tom ran an independent service repair business called The BMW Store. With those roots, his dealership has always placed a premium on customer service with the goal of assuring customers a hassle-free ownership experience. Today, nearly 125 employees at The BMW Store are dedicated to helping people discover the joys of driving a BMW.
There’s a highly trained, knowledgeable sales staff for both new and pre-owned BMWs, an inventory of over 100 new and pre-owned BMWs is maintained to provide excellent selection, and master technicians head service teams specialized in the various operating systems of BMWs. Our extensive assortment of well-maintained pre-owned cars are showcased in our state-of-the art Cincinnati showroom. These include BMW models, as well as those made by other marques. If you find it here, rest assured it’s carefully chosen. If you don’t see a particular vehicle, visit our Vehicle Finder Service and complete the form. We will gladly inform you when a matching car arrives.
We provide competitive BMW financing and lease options available for drivers from Cincinnati, Hyde Park, Oakley, Mariemont, Madeira, Indian Hill, Blue Ash, Montgomery, Loveland, Mason, Milford, Newport, KY, Ft. Thomas, KY, Ft. Mitchell, KY, Covington, KY, Newport, KY, Villa Hills, KY, Edgewood, KY, Florence, KY, and Northern Kentucky. Our finance managers work hard so that you are provided the best BMW financing available to you.
A recently expanded service bay features 28 lifts. More than three quarters of a million dollars in parts are kept on site for quick service, and there’s a fleet of well maintained courtesy vehicles for your servicing convenience…not to mention our new state-of-the-art facility that opened in October 2016!
Providing state-of-the-art support for BMW drivers is the natural culmination of The BMW Store’s passion for the marque. And for thousands of BMW customers in the Tri-State area, it’s one more reason why they choose to drive a BMW.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,691 reviews
June 10, 2026
Great experience at the BMW Store! Paul did an amazing job helping me evaluate options and answering all my questions. He made sure I could test-drive different cars before making my Paul did an amazing job helping me evaluate options and answering all my questions. He made sure I could test-drive different cars before making my final choice. Fantastic partnership to get the exact car I wanted. Highly recommended! More
by JDC
June 08, 2026
Quick and very professional! The team got my car in and out without any hassle. Excellent customer service from start to finish. Highly recommend! The team got my car in and out without any hassle. Excellent customer service from start to finish. Highly recommend! More
by Igor
Employees Worked With
June 08, 2026
I had an extremely disappointing experience attempting to purchase a BMW M850i from BMW Store Cincinnati. The vehicle was advertised as a Certified Pre Owned BMW, yet upon inspection it had multiple cosme purchase a BMW M850i from BMW Store Cincinnati. The vehicle was advertised as a Certified Pre Owned BMW, yet upon inspection it had multiple cosmetic defects, including noticeable dents and scratches that should have been addressed before being offered as a premium certified vehicle. When I brought these issues to the attention of the dealership, I was told they would not repair them prior to delivery. Because of the condition of the vehicle, I attempted to negotiate a reasonable adjustment to the price. I was not asking for anything unreasonable, only consideration for the damage that the dealership was unwilling to correct. Instead of working toward a solution, the dealership took a completely inflexible position. What made the experience even more frustrating was that after trying to negotiate in good faith, I was effectively told they would not sell me the vehicle. At no point was there any meaningful effort to address the condition concerns, discuss repairs, or reach a compromise. The attitude seemed to be that I should pay their asking price exactly as is, regardless of the vehicle’s condition, or walk away. My interactions with Hank, George, and Rich left me with the impression that customer satisfaction was not a priority. Rather than working to earn a customer’s business on a high end vehicle purchase, they appeared more interested in defending the asking price of a damaged vehicle and shutting down any discussion. Buying a luxury vehicle should be a professional and customer focused experience. Instead, I was met with indifference, unwillingness to address legitimate concerns, and ultimately a refusal to work with a serious buyer. I ended up taking my business elsewhere. This was, without question, the worst experience I have ever had at a dealership. From the salesperson to the sales manager to the general manager, I was met with arrogance, dismissiveness, and what I believe was a lack of transparency throughout the process. At no point did anyone seem interested in earning my business or addressing reasonable concerns about the vehicle’s condition. I would strongly encourage prospective buyers to inspect any vehicle carefully and make sure the dealership’s definition of Certified aligns with their own expectations before making a purchase decision. Buyer beware. More
by Louiedl13
June 06, 2026
We bought our first BMW in 1997, from The BMW Store. Highly recommend this dealership! The customer service is phenomenal!! Highly recommend this dealership! The customer service is phenomenal!! More
by marypatlandrum
June 06, 2026
Service was prompt and thorough. Contact was very professional. The video of my car was a nice touch. Contact was very professional. The video of my car was a nice touch. More
by pmbert
Employees Worked With
June 06, 2026
Excellent service, Paul was very informative and very knowledgable,very courteous, I would recommend him to any of my family knowledgable,very courteous, I would recommend him to any of my family More
by barb.squeri
Employees Worked With
June 04, 2026
Julian Lambert was very helpful and George Hubbard, CPO Sales Director, finalized a good deal and was helpful throughout the process. My 2024 i4 is like new. I'm impressed with the efficiency of the entire Sales Director, finalized a good deal and was helpful throughout the process. My 2024 i4 is like new. I'm impressed with the efficiency of the entire sales process including BMW Financing. Special thank you to Jemar DuBose in that department. More
by erogers94
June 02, 2026
I've been bringing my vehicles to the BMW Store for more than a decade. I always receive top-notch service. My service provider, Joe G. always provides good communication about any issues my car may have. than a decade. I always receive top-notch service. My service provider, Joe G. always provides good communication about any issues my car may have. I also appreciate the video provided which goes over the checks and service recommendations. I would highly recommend the BMW Store More
by Chris H.
Employees Worked With
May 30, 2026
John Beam was outstanding! He was very knowledgeable and extremely helpful in our purchase of a vehicle. I would most definitely work with him in the future if the opportunity He was very knowledgeable and extremely helpful in our purchase of a vehicle. I would most definitely work with him in the future if the opportunity presents itself. More
by Jhonaker22
Employees Worked With
May 30, 2026
Top notch. .. total pros! This is my 2nd car with Paul Kolleck. He makes things very easy... and that is important to me! .. total pros! This is my 2nd car with Paul Kolleck. He makes things very easy... and that is important to me! More
by mweakley1
