Texas Dodge

They had our vehicle on several occasions for several months. They were the most unreliable service department we have ever encounter. We fixed the problem ourselves. In the process they damaged the vehi months. They were the most unreliable service department we have ever encounter. We fixed the problem ourselves. In the process they damaged the vehicle that has yet been repaired. More

I am pleased to say that I have found this dealership to have won my utmost respect for the way they have managed to treat their customers, and their tremendous efforts to continue serving everyone during t have won my utmost respect for the way they have managed to treat their customers, and their tremendous efforts to continue serving everyone during the round with, and post-pandemic issues all businesses are still battling with. More

Don't ever get you vehicle worked on at this dealership, you may never get it back you may never get it back More

If I could give this dealership a negative star rating I would. Unfortunately, I have made the poor decision to have this dealership work on my truck on 4 different occasions now. Have yet to have the sam would. Unfortunately, I have made the poor decision to have this dealership work on my truck on 4 different occasions now. Have yet to have the same service writer at the end of my visit as when I started. I have yet to have my repair completed accurately on the first visit. I have yet to speak to someone at this dealership that is honest, and can give a straight answer on anything. Earlier this year I took my truck in for a recalled item. They called me a few days later to inform me that "some connectors broke during the recall and it was going to be $800 to repair. Long story short, over the next several months I was lied to, about multiple things. I was told by 2 different individuals that they were in touch with Ram trying to get my issue resolved. When I was finally fed-up and retrieved my now broken truck from this place. I found out not only did they not even contact RAM but that the part that "broke" was actually covered. During my investigation since retrieving the truck. I have found multiple bolts that were left loose during the repair. This is not the first time I have "discovered" items that were not properly put back in operating condition after they performed their work. I would highly encourage you to think twice about trusting these guys with anything. I personally would not let them air up the tires on a bicycle. More

Bought a 2022 ram 1500 and at 6000 miles check engine light came on. Took it to dealship for 14 days and they told me nothing was wrong and they cleared coded. Next day picked it up and light came back o light came on. Took it to dealship for 14 days and they told me nothing was wrong and they cleared coded. Next day picked it up and light came back on, I called dealership to just trade the truck in and get another one, sales guy was "working" a deal for me and never called back. I know it's not there fault I got a lemon but they can't even make a deal... they don't want anything to do with me after they sold it More

Texas dodge has the worst customer service, they will not return your phone calls, Joseph harless is hard to get in contact with and the service department refuses to work in a timely manner return your phone calls, Joseph harless is hard to get in contact with and the service department refuses to work in a timely manner More

POOR CUSTOMER SERVICE, TOOK ADVANTAGE OF ONLINE PURCHASE, DIDNT DISCLOSE ANY ISSUES WITH VEHICLE!!! NOW WONT RETURN ANY OF MY CALLS!! PURCHASE, DIDNT DISCLOSE ANY ISSUES WITH VEHICLE!!! NOW WONT RETURN ANY OF MY CALLS!! More

The Salesmen will promise good service. (Even say they'll take care of you with a loaner. Ha!) But when you have a problem, the Service Department tells you bring it and leave it but it can take 7-10 days b take care of you with a loaner. Ha!) But when you have a problem, the Service Department tells you bring it and leave it but it can take 7-10 days before a technician can even LOOK at it. They There is no option to schedule a future appointment that might be convenient to you. Be prepared to take it and leave it for what could be days on end. The service manager even told me he feels like they are short staffed and there are over a hundred cars ahead of me. He also tells me he hears the complaints every day. This isn't just once, folks. It happens every time I need something there. As you can imagine, I am regretful of my dealership decision. More

Very unorganized albiet friendly staff who took some time just to greet us and get started. Felt as if I was a burden when asking any questions about particular vehicles or stating a desire to see a diffe just to greet us and get started. Felt as if I was a burden when asking any questions about particular vehicles or stating a desire to see a different vehicle than what had been seen. Overall a stressful annoying and unfruitful experience. More

I couldn’t be more pleased with how Mike Vallez my salesman was quick to fix my problem. I couldn’t be happier with any other vehicle, anyone looking to work with a great guy go find Mike! salesman was quick to fix my problem. I couldn’t be happier with any other vehicle, anyone looking to work with a great guy go find Mike! More