Texan Dodge Chrysler Jeep Ram
Humble, TX
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520 Reviews of Texan Dodge Chrysler Jeep Ram
My experience at Texan Thursday was a perfect example of the stereotypical used car salesman. Made an appointment and went in to buy a 2021 Blue Jeep Wrangler. They wouldn't honor the $39040 listed on thei the stereotypical used car salesman. Made an appointment and went in to buy a 2021 Blue Jeep Wrangler. They wouldn't honor the $39040 listed on their website along with other fees they tried to pass off on me. They said I'd never get a better rate than 7% (they started at 11%). When I tried to break it down to explain, they said they couldn't do anything about it. Friday I went to Gillman Dodge and I bought the IDENTICAL Jeep in Yellow. Paid $37830 for 72 months @ 2.39 APR. Would NEVER recommend Texan Dodge to anyone. More
I brought my gladiator in for service, when I left my tire pressure light came on. I brought it back the next day & told my service advisor, Edgar about what’s going on w/my vehicle. I told him all I nee tire pressure light came on. I brought it back the next day & told my service advisor, Edgar about what’s going on w/my vehicle. I told him all I needed was a reset w/the scan tool. He claimed they did that but that I had a faulty sensor. Well why not replace the sensor if the vehicle is still under warranty? But I know that’s not the issue because I’ve had this happen before at this dealer. The light came back on, I brought it back now they’re telling me that after they perform tire rotations that they don’t use the scan tool to relearn tire positions & that I have aftermarket tire sensors that’s why my light is on. My light wasn’t on until I brought it in for tire rotation. Now I’m stuck with a service tire system light on due to their negligence & poor customer service. Never go here for service!! All they do is lie to you to get you out of their hair! More
Don't ever buy a car here!!! This is nmy 2nd complaint. I was given 3-free oil changes and tire rotations and I only used the service once, went back for 2nd oil change and they said the contract was void I was given 3-free oil changes and tire rotations and I only used the service once, went back for 2nd oil change and they said the contract was void. The receptionist transferred me to the cashier because the managers were out to lunch. The cashier took my name and number and Troy the manger was suppose to call me back... guess what he never did. When I initially bought my vehicle the advantage care plan was all and then removed without tell me. I made an appt. for my 1st oil change no one knew what I was talking about. Spole with the salesman SAMUEL and he looked at me like I was crazy and offered to pay for half my gas. He is a liarer and once the sale is complete he is worthless!!! After posting negative review, the General Manager reached out to me; shortly thereafter, the another manager LUPE HERNANDEZ contacted me and gave me the 3 free oil changes and tire rotations. I'm upset because I've gone through this once, and yet again the service department doesn't have a clue about anything. My husband sat in the service department for over an hour and no one tried to resolve the issue. I was at work on the phone trying to get the matter resolved. More
Worst experience I have had trying to buy a vehicle. Called several times about the same car and get different prices and information each time. A few salesman never returned calls. Please don’t stop he Called several times about the same car and get different prices and information each time. A few salesman never returned calls. Please don’t stop here and waste your time with these guys. Nelson, William and I can’t seem to find the other name. PLEASE do your self a favor. Go somewhere else. More
Recently purchased a Jeep Gladiator and our salesman James took great care of my wife and I. Though I was apprehensive about visiting this dealership and had been told to go to a competing dealership, James took great care of my wife and I. Though I was apprehensive about visiting this dealership and had been told to go to a competing dealership, I found James to be straight forward and very helpful. Had to watch the paperwork in the finance office, but I've learned that to be the case no matter where I have purchased a vehicle. More
Excellent experience at this dealership. My salesman Jorge Bautista was very professional and took really good care of me.!!!! Highly recommended to visit this location for your next car purchase. Jorge Bautista was very professional and took really good care of me.!!!! Highly recommended to visit this location for your next car purchase. More
Well just to start this out by saying the service department at this establishment is a down right joke and only deserves the lowest rating that can be given. about 2 years ago i bought my wife her department at this establishment is a down right joke and only deserves the lowest rating that can be given. about 2 years ago i bought my wife her new grand cherokee from them and upon buying it they had to repair some paint that had been damaged in the lot. we got the jeep back about a week after buying it and quickly realized that the section that was repaired was a completely different red then the rest of the jeep and when i said something to them about it they told me that it was the best they could do and walked away from me. at that point i was furious and took the jeep home and fought to get ahold of the service manager. he told me to bring it back in so he could look at it and he quickly responded with that isn’t right and sent it back to be repaired again. well im going though all of this crap again with ther sh!!ty paint job flaking and bubbling up and now the service team will not put me through to a manager and nor will they return my calls. now it looks like i will have to fork out several thousand to get ther sh!!ty work fixed by professionals like i said this dealership is a xxxx joke and should be put out of business More
Mr Martinez was very helpful and will to work the deal. He was knowledgeable of the product and willing to share the information. Most important he was professional and not pushy. He was knowledgeable of the product and willing to share the information. Most important he was professional and not pushy. More
I was very dissatisfied with the business practice in which I was treated today Oct.5,2020, I priced a Chevrolet Silverado 2500 on line for $28900.00 After talking to a fellow describing himself as a man which I was treated today Oct.5,2020, I priced a Chevrolet Silverado 2500 on line for $28900.00 After talking to a fellow describing himself as a manager named Moises who then turned me over to a fellow named Miguel who sent me a video of the truck to which I was inquiring, then I asked him to tell me a little more about the truck and to see if he could get me a reduced price to which he replied that he would do. He texted me back a price of $33157.98 out the door, That was $4257.98 more than the advertised price. He should have known that a dealer doesn't pay T T & L . I hope other prospective customers will see this post and elect to seek another dealer to purchase their next vehicle. More
Excellent service, Samuel D. Jr., was working with me and he was patience and honest with my issues and I’m happy with my Jeep Compass Sport. he was patience and honest with my issues and I’m happy with my Jeep Compass Sport. More