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Texan Buick GMC

Humble, TX

4.2
712 Reviews

18225 Eastex Fwy

Humble, TX

77338

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712 Reviews of Texan Buick GMC

July 21, 2023

Gunnar Greene handled my account and was extremely superb accurate fast! Enjoy dealing with him very likable person! This was my first service, and it was a great experience since I live out of town and not More

by Drrosedds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gunner green
Jul 24, 2023 -

Texan Buick GMC responded

We are so glad we could take care of all of your needs at Texan GMC Buick. Thank you for giving this feedback; we will be sure to share it with Gunnar! Sincerely, The Texan GMC Buick Team

July 18, 2023

Service since the last 9 months of purchasing my GMC Canyon has been wonderful. Very courteous, helpful; so glad I purchased my Canyon at that dealership! More

by rasny
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gunner in Service
Jul 20, 2023 -

Texan Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Texan GMC Buick Team

June 13, 2023

Very dishonest! I bought a 5 year warranty and they turned it in to the warranty company as a four year. They refuse to fix it now that I need service and say they a More

by fr1endf0rever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mamun in finance Lupe, General Manager , Madison Spencer
Jun 19, 2023 -

Texan Buick GMC responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, The Texan GMC Buick Team

Jun 19, 2023 -

fr1endf0rever responded

I have reached out to your company and I’ve tried hard to resolve this matter but I was told that it wasn’t their fault because the salesman who sold me the warranty no longer works there! Now they will not take my calls.

June 07, 2023

Good communication and professionalism on all aspects thanks GMC of humble they always are aware of what I need for my vehicles thanks again keep with good work More

by Horacio76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto
Jun 09, 2023 -

Texan Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Texan GMC Buick Team

June 07, 2023

Pleasant, helpful, and most importantly not overaggressive. I appreciated this very very very very much. More

by kazon1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathon McDaniel
Jun 07, 2023 -

Texan Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Texan GMC Buick Team

May 31, 2023

Texan GMC service department manager and staff don’t care about their customers. They are just out to make a quick buck and take advantage of their customers. I saw a big change over the past three years a More

by CRene
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime
Jun 01, 2023 -

Texan Buick GMC responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, The Texan GMC Buick Team

May 25, 2023

I went in without appointment and was cheerfully and quickly registered to have my car checked for annual checkupby Abe Lopez. Had a comfortable wait and a cup of good coffee. It's always a pleasure to More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe Lopez, Madison Spencer
May 26, 2023 -

Texan Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Texan GMC Buick Team

April 30, 2023

We have used Texan Buick service for many years and found you to be timely, courteous, friendly and knowledgeable. However, brought the car in last week to be serviced because engine light and another repair More

by Ygwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
May 03, 2023 -

Texan Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Texan GMC Buick Team

May 04, 2023 -

Ygwen responded

Regrettably, engine light is still on and gears are still getting stuck unexpectedly, so on short trips, sometimes will leave motor running. Anyway, we have already paid for your services but our vehicle still needs repairing. So disappointed….

April 22, 2023

They were very friendly and courteous. And very helpful. I will be coming back for my next service visit. More

by Morris JR1958
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Spencer
Apr 25, 2023 -

Texan Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Texan GMC Buick Team

April 04, 2023

Best service experience I've ever had. Prompt, curteous, and professional. This was a recall service appointment. More

by kazon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe Lopez
Apr 06, 2023 -

Texan Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Texan GMC Buick Team

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