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Texan Buick GMC

Humble, TX

4.2
705 Reviews

18225 Eastex Fwy

Humble, TX

77338

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705 Reviews of Texan Buick GMC

December 09, 2023

The Customer service was very poor. Could never get intouch with the person that helped at first & our vehicle was not even done all the way when picked up. More

by zairahdz3090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
Dec 11, 2023 -

Texan Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience in more detail. Sincerely, The Texan GMC Buick Team

December 08, 2023

Victor Figueroa is the reason I come to Texan Buick. My repair is always done right, he checks on my vehicle while it is being serviced. If I have any questions, he ALWAYS takes the time to help me unde More

by PAZZOLLINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None by name
Dec 09, 2023 -

Texan Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Victor was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Texan GMC Buick Team

December 07, 2023

Worked with Travis. .. He was very helpful and got me back into my truck within 2 days More

by SLACDJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TRAVIS
Dec 07, 2023 -

Texan Buick GMC responded

Hello and thanks for the great feedback! We're very happy that Travis was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Texan GMC Buick Team

December 06, 2023

Overall pleasant experience. The "non negotiable" $2995 of dealership ad-ons / fees was not received well. I came in with my financing pre-arranged and this was communicated earl More

by DPs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Madison Spencer, Beth Patlan
Dec 07, 2023 -

Texan Buick GMC responded

We are glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Texan GMC Buick Team

December 06, 2023

The salelady assisted me good and tell me when the truck available and the price More

by pogs_69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon
Dec 07, 2023 -

Texan Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Texan GMC Buick Team

December 06, 2023

Service dept doesn’t know what an appt means. Also the service techs let you stand for more than 30 minutes and ignore you. I asked multiple times for the rep i had the appt with and he never cam More

by jbagley0407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abe
Dec 07, 2023 -

Texan Buick GMC responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact us at your earliest convenience. Sincerely, The Texan GMC Buick Team

December 05, 2023

Very helpful and easy to deal with! We found the car online, let them know what we wanted. They were helpful and made the transaction painless. More

by leonamccord
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan McDaniel
Dec 06, 2023 -

Texan Buick GMC responded

Thank you so much for this lovely review, Leona! We feel so grateful that you chose to trust our dealership. It's wonderful to hear Johnathan and our team were helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. Sincerely, The Texan GMC Buick Team

December 04, 2023

Very good excellent performance, I would choose them very good will come back again very good More

by tkaymills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Dec 05, 2023 -

Texan Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Texan GMC Buick Team

December 03, 2023

Fairly smoothe transaction. Battery was dead less than 24 hours of purchase and I had to wait 3 hours for a replacement. Remote Start is a little misleading. Financing was off More

by brownmrocks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario was sales person., Beth Patlan
Dec 05, 2023 -

Texan Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Texan GMC Buick Team

December 02, 2023

This was my son’s first vehicle purchase and we are very pleased. From first phone call to actual purchase…great job!! More

by chanman96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Esquivel
Dec 04, 2023 -

Texan Buick GMC responded

Thank you for your kind words! We are very happy to hear that it was a smooth process for you and your son as we know buying a car takes time out of your day. We hope your son enjoys his new car! Sincerely, The Texan GMC Buick Team

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