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Texan Buick GMC

Humble, TX

4.2
705 Reviews

18225 Eastex Fwy

Humble, TX

77338

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705 Reviews of Texan Buick GMC

December 19, 2023

This dealership is amazing. From the initial contact to the test drive, all tje way to the sale and even after the sale, everything was great. Mr. Oscar is a great salesman. He More

by shavetta27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar and Jeffrey , Madison Spencer, Beth Patlan
Dec 20, 2023 -

Texan Buick GMC responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, The Texan GMC Buick Team

December 18, 2023

Very friendly staff. Dealership was clean, well organized, and nice to "hang out" in while doing paper work. I purchased a 2021 Ram 1500 Laramie, and have received comp More

by christian.dulaney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathon, and the finance guys were great, Beth Patlan
Dec 19, 2023 -

Texan Buick GMC responded

Thank you for writing this fantastic review, Christian! It is of the utmost importance that our guests leave our dealership confident they made the right decision. We're happy to hear about your positive experience with us. Please let us know if there is anything else that we can assist you with. Sincerely, The Texan GMC Buick Team

December 17, 2023

Service experience was horrific. Jessica advised after I contacted her 2 days after my 48 hours that someone was pulled oldeom working on my vehicle to work on something more importa More

by juayneice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Dec 18, 2023 -

Texan Buick GMC responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Texan GMC Buick Team

December 17, 2023

Todo esto muy bien muchas gracias por serví todo bien gracias me gusta como atiende a las personas en este diler gracias otra ves por su alluda More

by ALVARADOHERNESTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Dec 19, 2023 -

Texan Buick GMC responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Atentamente, El equipo texano GMC Buick

December 16, 2023

Taking care of the warranty on this ongoing problem with my buicong place has been taxing, but miss rodriguez has been working hard trying to take care of it for me and the managers have done the same. More

by cltturfmaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodriguez, Madison Spencer
Dec 19, 2023 -

Texan Buick GMC responded

Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you. Sincerely, The Texan GMC Buick Team

December 15, 2023

Abe was precise and provided good support. Intermediate contact wasn't done until final completion. More

by LHENRY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe
December 14, 2023

Great service waiting room clean and warm make you feel right at home will be back More

by walkerandrea6158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Dec 14, 2023 -

Texan Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Texan GMC Buick Team

December 13, 2023

Sales agent I worked with was nice and very knowledgeable about the vehicles. The facility was clean and tidy. More

by janeenfinn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario
Dec 14, 2023 -

Texan Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay them to the team. Take care and have a great day, Jane. Sincerely, The Texan GMC Buick Team

December 13, 2023

Took my truck for service and I was greeted by Victor the service advisor, Victor made the service on my truck easy and quickly. Texan GMC services and staff are the best I’ll be there for the next service More

by MARTIN.CALLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Figaro
Dec 14, 2023 -

Texan Buick GMC responded

Hi Martin, and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, The Texan GMC Buick Team

December 12, 2023

Horrible took to long sor simple visit took 2 hours to rotate tires. Then when they returned truck the floor mat was full of oil and door handle was dirty. They do not provide loaners. And over all bad se More

by magdiel_lara17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer, Beth Patlan
Dec 13, 2023 -

Texan Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience in more detail. Sincerely, The Texan GMC Buick Team

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