Terry Volkswagen Subaru

Satisfied Customer I have had my Subaru Outback for a little over 3 years. I have had nothing but good service on it every visit to the dealership! I have recently refe I have had my Subaru Outback for a little over 3 years. I have had nothing but good service on it every visit to the dealership! I have recently referred a close friend to buy a car and he purchased a 2020 Forrester. They take good care of their customers! H. Duane Seagle More

A Very Pleasant Experience Everything about our experience was terrific! The dealership (including the restrooms) was spotless! Our Salesman, Randy Enloe, was outstanding. H Everything about our experience was terrific! The dealership (including the restrooms) was spotless! Our Salesman, Randy Enloe, was outstanding. He explained everything about our new vehicle in great, easy to understand detail. He was able to answer every question and made us feel very comfortable about the transaction. We would recommend him to anyone looking to purchase a Subaru. Each person with whom we had contact was pleasant and we felt no pressure. The Dealership really worked with us to make a good deal. More

Excellent customer service! Darren Miller could not have been a better salesman! He knew exactly what cars suited my needs and narrowed down my search quickly based on the criter Darren Miller could not have been a better salesman! He knew exactly what cars suited my needs and narrowed down my search quickly based on the criteria I gave him. He was very knowledgeable about everything and had a nice hustle to getting everything done quickly and efficiently. Darren was extremely professional, friendly, and his customer service was truly outstanding. I would and will highly recommend Darren, as well as Terry Volkswagen Subaru, to friends. Sincerely, Kyle Balchik More

Subaru Outback for my mom We always get excellent service with this dealer, and we especially like dealing with Nelson Harvey as we have purchased7 vehicles from them. And we We always get excellent service with this dealer, and we especially like dealing with Nelson Harvey as we have purchased7 vehicles from them. And we like their service department More

Superb Service The whole process was simple and easy. Nelson Harvey and Rick Norman were great. They followed up on every detail. I have purchased ten cars from Terr The whole process was simple and easy. Nelson Harvey and Rick Norman were great. They followed up on every detail. I have purchased ten cars from Terry VW Subaru and have had the identical experience every time. More

Beyond extraordinary, totally enjoyable, smooth purchase The Terry dealership is a lovely, friendly, welcoming and very customer-service-oriented place to buy a car. I feel very fortunate that a friend recom The Terry dealership is a lovely, friendly, welcoming and very customer-service-oriented place to buy a car. I feel very fortunate that a friend recommend them to me because a usually stressful search for a new car was so very easy and unexpectedly even enjoyable. Sales person, Darren Miller, treated me more like a friend than just a customer and answered all my questions and concerns to help me choose the right car for my needs. The sales transaction and paperwork were easy and without pressure of any kind. I highly recommend this dealership and feel it is well worth the 50 mile drive from my home for the confidence, reliability and peace of mind I experienced here. I have been told their service department is also top notch, so I look forward to a continued great relationship. I'm grateful for the opportunity to buy my care here. More

Lease return I met Nelson when returning my GTI off lease. He made, what for me, was a stressful experience something that was everyday and relaxed. He made me f I met Nelson when returning my GTI off lease. He made, what for me, was a stressful experience something that was everyday and relaxed. He made me feel like I was the only person returning a car that day. Everyone connected with my experience, from VW credit to the dealership was a pleasure to work with. I will always recommend Terry VW to anyone wanting to buy or lease a car. More

Sold car to someone else I agreed to a price, got financing arranged and agreed to a pickup date. I was notified the day prior to pickup that they sold the SUV to someone else I agreed to a price, got financing arranged and agreed to a pickup date. I was notified the day prior to pickup that they sold the SUV to someone else... REALLY crappy way to do business. I walk in to the dealership today with check in hand for entire price and am told sorry, we notified you yesterday we sold it to someone else. I have bought two cars via bank checks in the past, but based on current reviews, they are not worth the time of day in the future... I can take my business and my $12500 check someplace else. More

Amazing Service Department! The team in the Service Department is always wonderful to me! Lindsey is so helpful with scheduling my appointments. I always feel safe in my vehicle The team in the Service Department is always wonderful to me! Lindsey is so helpful with scheduling my appointments. I always feel safe in my vehicle because the service advisors Delano & Vinay keep me informed and up to date on maintenance needs & ensure everything is working properly! They keep me informed, and I trust their professional opinion! I never hesitate to follow their instructions to keep my car running smoothly. I also love the courtesy checks, I can stop in and check my tire pressure & top off fluids for free!!! I always feel welcome & greeted by name! Keep up the Great work Service Team!!! More

Disrespected, patronized, staggeringly incompetent service On 6/30/16, I bought a 2012 Mazda 3i Touring Sedan from Terry Subaru in Lynchburg, VA. On 7/3/16, as I’m driving it, I heard a flapping & then a scra On 6/30/16, I bought a 2012 Mazda 3i Touring Sedan from Terry Subaru in Lynchburg, VA. On 7/3/16, as I’m driving it, I heard a flapping & then a scrapping noise. Pulled over & found the front driver’s side mud flap gone & the wheel well protector pulled down. Got it home, took pictures, sent it to Terry & was told to bring it in. On 7/5/16, as I’m driving to Terry, the whole piece comes off & is rattling around in the wheel well. They assure me it will be taken care of. I also tell them that the front end is groaning every time I come to a slow stop or let up on the brakes – I’m told it’s just those types of brakes (I’m just a stupid woman – what would I know about how brakes are supposed to sound). They had machined the rotors & put the brake pads on the car in 1/16 when they purchased it. 5 weeks later it’s still not done & it isn’t until I email the General Manager (Mark Dalton) & threatened to go on every social media available that I get a response. Profuse apologies, it’ll be done. They come get my car & I send a note with it detailing exactly what needs to be done per my agreement with the Assistant Sales Manager (Wayne Clark) because I just want to get this all over & done with & don’t want there to be any question as to what needs to be done. Brings me the car back – hadn’t even touched the brakes – same loud groan, same decibel level (hoped I’d go deaf during the day & not notice or I’d get so frustrated & give up?). Made them come back, get the car & take it back. Emailed General Manager again. Fix this, make this right, this is Terry’s last chance before I go public. Profuse apologies, will make this right, not because you’re a woman, all our fault, will take care of this & make sure it’s done right. Replaces brake pads & rotors – finally the brakes are fixed. As I’m driving home, I hear a scrapping noise. The exact same piece that had come off before & they took 5 weeks to replace was coming off. Pulled into Outback parking lot, called General Manager, told him to send someone with another car for me because I wasn’t driving it anywhere. Profuse apologies, sales guy be there in 15 minutes. 40 minutes later I call to find out where this guy is & he’s still at the dealership. The tech wanted to come along & he was still with another customer. Perfectly fine to leave me waiting until they get around to getting to me whenever that might be. Profuse apologies. On my way. When he gets there, I also inform him that the back end is now making noises that it wasn’t before they got hold of it which I heard when driving over the rough downtown roads. Emailed General Manager this. Told him this is the last time they get their hands on my car &, if I get it back again & it still isn’t right, I’m taking it to my mechanic & they’re paying for it. I have never had such horrible service in my entire life. The incompetence & ineptitude is staggering. I have felt patronized, disregarded & disrespected by their Service Department – parts not ordered (both Assistant Sales Manager and General Manager confirmed this), not calling to let me know what was going on, repeatedly assuring me over the 5 weeks that this was going to be taken care of, patronizing me over the brakes. I was patient, I gave them every opportunity & I warned them twice that I would tell every soul I could reach how horribly I’d been treated if they didn’t make this right & told them it wasn’t a threat, but a fact. I will never, EVER have anything to do with them whatsoever & I highly suggest you don’t either unless you want to be disrespected, strung along for weeks on end & have to return your car to them multiple times to try to get it repaired. I have pictures & emails to back up everything I claim. More