Terry Labonte Chevrolet

Went in to buy a bolt, they had the best prices and selection I could find around. All the people were amazing to deal with. The facilities were all neat and clean and was in and out in no time. Really selection I could find around. All the people were amazing to deal with. The facilities were all neat and clean and was in and out in no time. Really had a great overall experience. I'll definitely be back More

Great sales department. I have purchased 2 vehicles in the last year and both sales was smooth and easy!!!!! Found the vehicles I was interested in, test drove it, got the numbers I was happy with and the the last year and both sales was smooth and easy!!!!! Found the vehicles I was interested in, test drove it, got the numbers I was happy with and the paperwork process was straight and to the point. More

Friday, April 9th, 2021, I had the pleasure to meet Eddie Hernandez who is the best sales person I ever had to deal with! He provided* excellent service with passion in everything he did from start to finish Hernandez who is the best sales person I ever had to deal with! He provided* excellent service with passion in everything he did from start to finish!! But unfortunately, all of the good things Eddie had done were overshadowed with an lying, unethical, and over aggressive manager. I came to Terry Labonte Chevrolet with the intentions to buy a new truck. I test drove the truck and informed Eddie I wanted to buy it. Once we returned to the dealership I informed Eddie I was ready to make a deal. He gathered the paperwork from the manager tower. *His version of the paperwork did not mention the Chevrolet customer cash discount, 2500hd/3500hd saving, and 3 other items I qualified for. I questioned Eddie about the discounts and he returned to the tower atleast 3 different times to gain a better understanding of why none of the discounts were listed. In addition, I asked for the manger and he refused to see me about the issue. He finally told Eddie to tell me that a deposit was made on the vehicle and I had to pay the price that was given in order to buy the vehicle. Minutes later, another manger came over who had a different name than the person who sent the “estimate “. He stated a deposit was made and I needed to outbid the person who made the initial deposit, otherwise I would not be able the truck (which is both unreasonable and unethical to the person who made the deposit). Subsequent that discussion, I asked for his supervisors card and he gave it to me. After I told him I was about to call the General Sales Manger he asked to see the GM manager number on the card. I complied and showed it to him. After turning the card around to read it to call the GM manager, he snatched the card and my left index finger. In the end, Greensboro Police was called and a report was taken. This is currently an ongoing investigation but I want the world to know how this transpired for a Veteran/currently law enforcement official. Please be aware of this dealership!!!! More

Bad bad experience , I would not go there again . Made bad decision to go and buy car from them. I did not like the car on the way home I called them next day but the want me trade in and tell 4000 less. bad decision to go and buy car from them. I did not like the car on the way home I called them next day but the want me trade in and tell 4000 less. Are you kidding me. Worst experience in my life More

I am very pleased with Terry Labonte’s service department. They know who you are when you arrive if you make an appointment. The people are friendly, knowledgeable and ready to help you in any way department. They know who you are when you arrive if you make an appointment. The people are friendly, knowledgeable and ready to help you in any way. Being a Corvette owner for many years, Nathan Hughes who is their Corvette technician, is one of the best in the industry. I would recommend this dealership to anyone! More

Sharing my experience to help someone that may be ready to buy a USED or NEW vehicle with Terry Labonte. I will start by saying I have already reached out to terry labonte about my experience below and the to buy a USED or NEW vehicle with Terry Labonte. I will start by saying I have already reached out to terry labonte about my experience below and they just tried to rip me off again. So don't waste your breathe in asking me how you can help because after 10 days of you trying to make it right and you couldn't do that, I'm done! With the business and Hendricks name. Please learn from my experiences. This was my first time buying a new car and I was excited. I came in and was greeted quickly and sat down. Salesman came in, we looked at multiple cars. He ask me if I would be interested in looking at the Malibu's because they had a program that could assist me in building my credit faster. (I needed to buy a car to start building credit) so I agreed to look at it. He told me the one I wanted was in the back of the shop and not ready but he could show me a car that was exactly like it. Loved it but this is where I started noticing something was off. "Why couldn't" I see the vehicle I was purchasing. I blew it off to just being uncomfortable with it being my first time. We finished the paper work. I left, in order to pick the car up at 6. When I came to pick up the vehicle, I noticed the windows were tinted, rims where different, but just felt like maybe that was taken off my package for that car.I left the lot, went straight home to further investigate my paperwork. Turns out I added the sports package and it wasn't even installed or arrangements made for that to get done. Unfortunately, it kept getting worse. (And let me remind everyone THEY SOLD ME A NEW CAR FOR FULL MSRP and over msrp with the package I added. When I started looking on the outside, there were scratches all over the paint in different places (3 deep scratches-the rest were around the door handles) decided to look inside and was shocked that my new car smelled like smoke! They tried to scent bomb the car so you couldn't notice it but it was VERY strong. Kept looking and found another item I paid for that was not installed (Mats) and that it was dirty! We were pulling trash and receipt out of the pockets and even clothes hangers and birthday cards. Needless to say I was not happy that this was the BRAND NEW car I just purchased. No one told me it was a demo car, and they told me multiple times I couldn't see the car. I called them immediately that Sunday after I purchased it and explained what happened and the manager was telling whoever I was talking to on the phone with to tell me things in response of what I would say, then ended it with all the things you are talking about where worked into the price so you got the car you paid for. (Remember I paid OVER MSRP) I hung up and decided this was going to take a trip. Went to Terry Labonte the next day on my birthday. Ask for a manager to meet us out at the car immediately. He came out and after we disclosed what happened starting making notes on what they were going to change for me. We agreed to the changes. Told me to expect 4-5 days but they would get me a rental to drive. Called 9 days later and no one knew what was going on with my vehicle. Day 10 I messaged my salesman and ask if it was ready and he said yes. I meet him at the time discussed and immediately I could tell the stuff wasn't done on my car. I could see the scratches from a distance, went and opened up the door and it still smelled like smoke and was NASTY. I ask to speak to a manager again. Mike Lee came to speak me to and ask me how we could correct the issue, I responded and told him by fixing it when I dropped it off the first time for 10 days. He treated me with such disrespect and belittled me about being upset you didn't fix my car. Told me I was talking circles and we were going to go no where because my unwillingness to let them fix it. After I left it there for 10 days. I reluctantly ask him for the service records of what was actually done to my car so we could see what was still needed and he refused that to me. Told me it was a protected document. At that I was done. I told him to either make this right, or I would get a lawyer. He instructed me I would need a good one and who I was working with was giving me bad advice. I lost my temper, he walked away and came to tell me his GM said they could cancel the deal. I told him again you can make this right or cancel the deal. He choose to cancel the deal after all the trouble I went through. Then I had to return 2 more times just to get my down deposit back that he said he couldn't give me that day (Another lie) Total BULLCRAP/LIES!!! Bad business, they DO NOT CARE TO FIX ANY OF THEIR MISTAKES. Very dishonest and would NEVER recommend ANYONE to purchase a vehicle from Terry Labonte Greensboro. More

Eddie was great. Everything went well. Professional and nice.Every one was very courteous. I will recommend Terry Lebonte to my. friends. Pleasurable experience. I might go back soon for another vehicle nice.Every one was very courteous. I will recommend Terry Lebonte to my. friends. Pleasurable experience. I might go back soon for another vehicle. More

Awesome experience working with Eddie on purchasing our new 2021 High Country. He was great to work with, wasn’t pushy, answered all of our questions, and was responsive before and after the sale; even wit new 2021 High Country. He was great to work with, wasn’t pushy, answered all of our questions, and was responsive before and after the sale; even with some items that were left in our tree. Would highly recommend Eddie and Terry Labonte Chevrolet to anyone. More

Stupidity at its best. A$153.99 (advance auto) part that you gonna charge me a $1096.53 to replace when I had a bumper to bumper WARRANTY that you say won't cover it then charge me $100 to tell me what's wr you gonna charge me a $1096.53 to replace when I had a bumper to bumper WARRANTY that you say won't cover it then charge me $100 to tell me what's wrong with my car. Strike 2 Terry Labonte Chevrolet y'all are idiots and ripping people off. Won't do business with liars that cheat people More

Not gonna get too emotional here just saying the facts! 1)Their prices are like 4-5% higher than other dealerships!Just do your research! 2)They won’t really negotiate about the price! 3)they wil facts! 1)Their prices are like 4-5% higher than other dealerships!Just do your research! 2)They won’t really negotiate about the price! 3)they will give you lot less money for your trade-in than others do and they are also give you lot less what KBB suggest! 4) They think you know nothing about cars and they will try to fool you! 5)Salesman didn’t introduce himself and was very cold and cocky!(it can be vary assuming some of them decent tho) More