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Terry Labonte Chevrolet
Greensboro, NC
407 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 407 reviews
January 22, 2021
Eddie Hernadez is the best!Very pleased with my purchase l highly recommended. Everybody was really friendly and the have a big selection of cars l highly recommended. Everybody was really friendly and the have a big selection of cars More
by Maria
Employees Worked With
Eddie Hernadez
January 08, 2021
It was a great experience shopping here, Eddie was really helpful, patient and cared for my ineterest, he offered me different options and explained me all the details of the purchase and the paperwork. The helpful, patient and cared for my ineterest, he offered me different options and explained me all the details of the purchase and the paperwork. The whole process was really easy and Eddie even followed up the days later to ask how the car was. More
by Uriel A
Employees Worked With
Eddie Hernandez
January 06, 2021
I found a new Colorado online at their dealership, called and started negotiation. Put together a deal for my trade quickly, got financing offer and closed deal by phone. Picked up vehicle that evening. and started negotiation. Put together a deal for my trade quickly, got financing offer and closed deal by phone. Picked up vehicle that evening. More
by pappajonc
Employees Worked With
Eddie Hernandez
December 16, 2020
My salesman, Moises Sosa, is the cream of the crop! I bought my first new vehicle in years, and Moises made it the best experience! I will continue to refer everyone I know to Terry Labonte Chevrolet and bought my first new vehicle in years, and Moises made it the best experience! I will continue to refer everyone I know to Terry Labonte Chevrolet and to Moises. More
by scox
Employees Worked With
Moises Sosa
December 16, 2020
Huge inventory. Very friendly and helpful staff. Was able to offer a great trade in value. Overall just a great experience and the customer service was unreal. Highly recommend Terry Labonte Chevrolet to offer a great trade in value. Overall just a great experience and the customer service was unreal. Highly recommend Terry Labonte Chevrolet More
by lancebrns
Employees Worked With
Gene
December 16, 2020
I have been extremely pleased with my salesperson, Harold Daines, and the dealership in helping me get the truck I desired within my budget requirements. Thanks Terry LaBonte Chevrolet! Daines, and the dealership in helping me get the truck I desired within my budget requirements. Thanks Terry LaBonte Chevrolet! More
by Pbscudiere
Employees Worked With
Harold Daines
December 14, 2020
Very please with purchase of truck. Salesman very helpful . Everyone there was very friendly. Will continue doing all my business with Terry Labonte Chevrolet. And recommend my friends to them. . Everyone there was very friendly. Will continue doing all my business with Terry Labonte Chevrolet. And recommend my friends to them. More
by wachevyss67
Employees Worked With
Rodney
December 14, 2020
Called from Rick Hendrick Fayetteville NC dealership and spoke with Anas about a car that was showing in his inventory. Gave him the stock number and he said it was available. I told him I would start drivi spoke with Anas about a car that was showing in his inventory. Gave him the stock number and he said it was available. I told him I would start driving there and would arrive at 1:30pm. Drove the 2 hours drive and arrived exactly at 130pm. Gave my name and said I had an appt with Anas at 130pm. I sat down and was told by another salesman that the car was already sold. I was shocked. I asked where Anas was and told them I just drove from Fayetteville NC. Anas showed and I asked what happened, he knew I was driving from Fayetteville and said that the car got sold. I asked why didn't he call me and he said he did 2 times and got no answer. I looked thru my phone and showed him there was no missed calls or voice messages. I told him this is ridiculous and waste of my time, Anas said that things happen like this and responded there was another Avenger similar to the one I wanted and he said the salesman can show it to me and maybe get it down to my price range I needed. Anas then left me with this other guy who said that if had put a $500 deposit on the previous car this could have been avoided. I told him that Anas never mentioned ANYTHING about a security/holding deposit or I would of. The second car shown wouldn't start because the salesman said it was out of gas. He did let me sit in it. He couldn't lower the price to the range I needed, so I left and drove the 2 hours back home. I just found the whole experience rude and disappointing. The salesman Anas, when he looked up the car originally, should have mentioned the $500 deposit fee, which I would have paid, so my commute there would have had the vehicle I was interested in, at least available for me to look at. Very poor business skills of Anas. Waste of 4 hours of my day. More
by Gjustg1965
Employees Worked With
Anas
December 09, 2020
I came to the dealership for service, everything was clean and I was out quicker than expected. Everyone was also very friendly and super knowledgeable about everything. clean and I was out quicker than expected. Everyone was also very friendly and super knowledgeable about everything. More
by Amani J.
Employees Worked With
Service
November 16, 2020
Lack of transparency. Had a vehicle listed on their site for $18,728 after incentives and rebates. When I get there the salesman, Jacob, was super friendly and helpful so I had some hope. Test drove the veh for $18,728 after incentives and rebates. When I get there the salesman, Jacob, was super friendly and helpful so I had some hope. Test drove the vehicle and said if we could get the numbers right I'd be happy to do business with them. He goes to talk to the sales manager and comes back with a paper saying the bottom line was right around $37000! I knew going in I was upside down on my trade, and the listed price didn't include tags/tax/title/fees/etc...but to jump up almost $20,000??? Then I talked with Mike, who I asked to explain to me why there was such a huge difference. They lowballed the xxxx out of my trade and I was told that I didn't qualify for the "best rebates" AND the best rates. So still wanting to make a deal I told him my absolute max I was willing to pay and showed him what I was looking at to come up with "my numbers". He comes back and says they can get a better idea of real numbers if they submit a credit app...okay sure go ahead. Comes back saying ABSOLUTE best he could get my payments at was $485/mo, bottom line was still over $30000...okay thank you for looking, but thats way too much. So as Im waiting to get my keys back and about to walk out, Mike tells me they're waiting on one last bank, maybe they can get a better rate...give them 5 more minutes to check. So he come back with payments of $438/mo at 84 months after I told him my budget was maxed out at $410/mo...okay we're close. So I ask AGAIN for him to explain the numbers and explain the bottom line, which was around $29,800 if I remember right. Mike told me again that there were rebates listed on the website that they couldn't put in the deal, and he asked again how I got the numbers I believed to be fair. When I told him I calculated a $5000 negative equity with my trade (which was what it came to after I called them out for lowballing) and an APR of 6%...he stopped and said "oh you didn't qualify for 6% APR". Funny how when I ran the math at that price, with the term quoted, at 6%APR, i got EXACTLY 438/mo. He also said he was already losing money on this deal and this was the ABSOLUTE best offer. Okay, I dont know any dealership who sells something for a loss...you listed this vehicle for $11000 under MSRP...but then say some rebates didn't qualify for the deal. Offered me $3000 less than fair market value for my trade, and seemed to throw in a lot of "extras". Okay whatever I left and no more than 5 minutes, Jacob calls me back saying they have a certified pre-owned that they could do a deal on to get my payment right. I told him about my conversation with Mike and him saying I didn't qualify for 6% APR...then asked what the rate I got approved for was since Mike NEVER SHOWED ME THAT NUMBER! He said he didn't know, and he would ask then call me back. Guess who's still waiting on a call back...Overall I felt like I went with reasonable expectations on my payment/term/rate based on my research. But it feels like I got the bait and switch. Especially since Mike never told my what the bank approved or explained how the bottom line jumped so high. Especially since they claimed all these rebates applied to the vehicle online then said they didn't in person. I get it, dealerships are in the business of making as much money as possible. But if this is the way they do business I want no part of it. Again, Jacob was super helpful and I dont fault him for his manager and finance guys being shady. Huge waste of time just to get the normal dealership run around. The only reason I'm not 1 starring everything is Jacob seeming like a decent salesman and at least acting like he was trying to help me out. More
by jclambeth09
Employees Worked With
Jacob, Mike
