Tenvoorde Ford - Service Center

Iam very satisfied with the service that was performed on my vehicle. All items of concern were addressed and completed Thankyou Mike for taking care of my concerns. my vehicle. All items of concern were addressed and completed Thankyou Mike for taking care of my concerns. More

Very helpful when I come to service department, shuttle was quick and answered my questions was quick and answered my questions More

The service department does a great job of listening to my concerns and explains exactly what is required. my concerns and explains exactly what is required. More

I got new tires put on my suv on the drive home my wheel covers fall off and I lose them so I call Tenvoorde ford to see if they would replace them they said they would they said we will order them and ship covers fall off and I lose them so I call Tenvoorde ford to see if they would replace them they said they would they said we will order them and ship them to my address it’s been two months and I haven’t heard anything!! I guess they forget about there customers More

Barry Jensen was fantastic. The dealership leadership was not. I was sold a bumper to bumper extended warranty that the sales staff said covered everything. It doesn't. They nee The dealership leadership was not. I was sold a bumper to bumper extended warranty that the sales staff said covered everything. It doesn't. They need to explain to customers that if the dealership breaks a bolt during a repair, that it's not covered. The dealership also failed to take care of a repeat customer. The dealership service tech broke a bolt, resulting in my having to pay for something they broke. The dealership should have taken care of their repeat customer and either significantly reduced the repair cost or taken care of it. The dealership sold the warranty, it's their relationship with the warranty company that should be managed, not fall on the customer. The dealership's partnership with a warranty company is what buyers rely on to be taken care of. The sales staff oversold the actual coverage, the service department broke the bolt. I'm the victim of failed leadership and sales tactics of Tenvoorde Ford. My experience is being shared with others I know who bought and ordered multiple cars from Tenvoorde and I'll need to re-think doing any further business as well. More

Professional service was rendered. The representative was polite and GREAT to work with during my visit. The representative was polite and GREAT to work with during my visit. More

Everyone was friendly and helpful. They even brought my vehicle to me when it was done. They even brought my vehicle to me when it was done. More

Good dealer to get work done. They always get me in on there schedule. Communication is nice. They always get me in on there schedule. Communication is nice. More

Misleading untruthfully misleading by saying that the sticker price was 80 thousand new when infact we found the sticker was 62 when it was new. Sent over four different sale people to work on me so I re sticker price was 80 thousand new when infact we found the sticker was 62 when it was new. Sent over four different sale people to work on me so I really don't know who I was working with. Said they would install new tires of whatever brand I choose and didn't hold to that agreement. Agreed to a 4 thousand service contract only to find out they added another 8 thousand contract without my approval. They both did the same thing. I will drive by but will never stop. More

Mike Asperheim listened to my issue and quickly was able to identify the problem. Really appreciate his help.. to identify the problem. Really appreciate his help.. More