Teddy Volkswagen

My day started with an appointment for inspection and 30,000 mileage service. Joel Ochoa always greets you with a friendly smile and just makes your day go a lot smoother when you anticipate waiting lon 30,000 mileage service. Joel Ochoa always greets you with a friendly smile and just makes your day go a lot smoother when you anticipate waiting long for service. Much to my surprise, my car was ready in less than 2 hours. When I returned, I was greeted by Kevin who convinced me to buy a 2024 Tiguan. The entire process was amazing and I am very happy with my new purchase. This is my 4th Volkswagen. The expertise and care the workers provide at Teddy's makes it worthwhile. I will continue to praise Joel for his amazing customer service, Kevin who is a great salesman and the staff at this location. Thank you! More

I couldn’t be more pleased with the experience! From start to finish, their team made the entire process smooth and hassle-free. A special shoutout to Shane Bacchas, the General Manager — he is From start to finish, their team made the entire process smooth and hassle-free. A special shoutout to Shane Bacchas, the General Manager — he is absolutely amazing! Not only is he incredibly knowledgeable about everything, but he also took the time to make sure I was fully informed about all my options. Shane went above and beyond to ensure I felt comfortable throughout the entire process, and it really showed. His expertise and attention to detail made the entire experience even better. More

Scammer alert! This dealership has to be the worst dealership in the Bronx The store owner Shane baited & switched me by telling me the bank will not allow me to re This dealership has to be the worst dealership in the Bronx The store owner Shane baited & switched me by telling me the bank will not allow me to return the 2022 Kia K5 car & only switch to another one same or higher price but when I spoke to the bank they said your allowed to deny financing. So before I even confirmed & looked at the new vehicle he’s telling me how he already switched my vehicle & bank. So he then had to write a new contract to put me back in the 2022 Kia K5 vehicle because he had already switched my information that was on contract without my permission for the 2024 Volkswagen Jetta se. There car sales man kevin also tried registering the new vehicle here in NYC with out of state insurance & it came back saying the plates on the car were suspended because the car didn’t have insurance. They also sold my used vehicle that I traded in for the new vehicle & while I was fighting to get them to take back the new car I got based off lies I was told. They sold it & I never signed the proper paperwork for them to legally have sold my car. I never signed the odometer disclosure statement, statement of transaction and I never received my license plates to give back to the DMV. I never even signed the back of my title to give the dealership legal ownership. This dealership is fraudulent, the store owner Shane took the car back & now they don’t want to give me the money made from selling my used 2015 Volkswagen Jetta se, even though I technically never signed the proper paperwork, they cut me a $500 check & is denying me the right to a receipt or bill of sale for how much the car actually sold for. The store owner Shane put me through xxxx trying to take the 2022 Kia K5 car back for a month & then lied to the state attorney office saying they tried contacting me for 3 weeks & they got the car back after threatening me & my grandma with calling the police & reporting the car stolen. More

My experience here with Teddy Autos was phenomenal. They helped me throughout the whole process professionally and courteous. I purchased a Jaguar and I made a mistake. However, due to Elijah's helped They helped me throughout the whole process professionally and courteous. I purchased a Jaguar and I made a mistake. However, due to Elijah's helped being courteous and helpful, he assisted me with the utmost professionalism and respect and helped to clear up the mistake I made and the confusion. I would recommend Teddy Autos and Teddy Volkswagen to every family and friends who I know that will be looking for a vehicle. They are the best! Hands down! Ask for Elijah Dejesus when you go there...he's the absolute best!!! More

This dealership sells lemons buyer beware when you buy a car from them take it to a mechanic to see the problem they will sell you a lemon with a smile car from them take it to a mechanic to see the problem they will sell you a lemon with a smile More

Nomar was a delight to work with! From beginning to end he made us feel so comfortable and was willing to take into account what we were looking for, honestly answer any questions we From beginning to end he made us feel so comfortable and was willing to take into account what we were looking for, honestly answer any questions we had and give us a little more clarity on the vehicles that were available. He ensured that we were comfortable every step of the way and explained the entire purchasing procedure. He never once made us feel like we were forced to make a decision, which made all of the difference for us! Thanks to Nomar we were able to walk out of Teddy Volkswagen with our very first car. More

Did the right thing, when my jetta needed a clutch and fixed it at their expense! fixed it at their expense! More

Rude ,and very unhelpful they don't have the cars that's listed online after telling u over the phone it's there . Buyer beware of the bait and switch listed online after telling u over the phone it's there . Buyer beware of the bait and switch More

The salesperson John Castillo was very knowledgeable of the cars and supportive with the process! John was professional and relentless in making the deal possible. I’d highly recommend him for your next the cars and supportive with the process! John was professional and relentless in making the deal possible. I’d highly recommend him for your next car purchase! More

Teddy Volkswagen engages in deceptive advertising and aggressive sales practices. They advertised a Hyundai Elantra for $11,988 on their website, but upon arrival at the dealership, they attempted to cha aggressive sales practices. They advertised a Hyundai Elantra for $11,988 on their website, but upon arrival at the dealership, they attempted to charge $16,685.77, including additional fees and a mandatory vehicle loss insurance called Lojack. Yesterday, on 14/06/2024, I spoke with manager Chesilly to confirm the purchase of the vehicle for a total price of $13,258.25, including taxes, dealer fees, and plates, and scheduled an appointment for 15/06/2024 at 11:00 a.m. I arrived promptly with my partner at 10:45 a.m., but the process stretched on for hours. The salesman, Yeremy Zapata, showed us the vehicle and we took it for a test drive. However, when presented with the final receipt, it amounted to $16,685.77 due to the Lojack insurance they tried to force on us. After refusing the insurance, the manager informed us the actual price was $17,380, offering a series of fluctuating discounts that eventually reached $14,988. After a prolonged wait of 4-5 hours, they finally decided they had sold the vehicle to someone else and could not honor the originally agreed-upon price. This experience, which spanned almost the entire day and left me without food and with chest pain, made me feel discriminated against and disrespected as a consumer. It's clear that Teddy Volkswagen does not uphold consumer laws, and I would not recommend this dealer to anyone. Note: We came from Roselle, NJ and it took us 2.5 hours on the way More