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Teddy Volkswagen
Bronx, NY
537 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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537 Reviews of Teddy Volkswagen
September 19, 2012
My salesman Frank Cortes and Jed Kass went above and beyond. I came to Teddy VW on a Sunday afternoon looking to explore options of getting out of my current Lexus lease and purchasing a new VW. Withi beyond. I came to Teddy VW on a Sunday afternoon looking to explore options of getting out of my current Lexus lease and purchasing a new VW. Within an hour Frank and Jed had worked out a deal to purchase my current vehicle off lease and put me into a new VW Passat! They were very cognizant of my price consciousness and worked extremely hard to structure a deal that would work for my budget. Frank and Jed made sure all of the paperwork was completed in a timely manner and took the time to walk me through all the details of my new vehicle. The customer service at Teddy VW should be deemed the benchmark for all car dealerships! More
by powerj2
Employees Worked With
Jed Kass and Frank Cortes
September 15, 2012
7 volkswagens and 3 dealers, this is by far the best experience I have ever had. smooth, easy and stress free. Teddy VW has a customer for life and so does Harold Munger experience I have ever had. smooth, easy and stress free. Teddy VW has a customer for life and so does Harold Munger More
by mrsvespertino
Employees Worked With
Harold Munger
August 14, 2012
WE RECEIVED A WARM AND FRIENDLY GREETING FROM RAY BELLIARD AS SOON AS WE ENTERED TEDDY VOLKSWAGEN. HE ASKED AND LISTENED TO WHAT WE WERE LOOKING FOR AND THEN DISCUSSED, EXPLAINED AND RECOMMENDED A F BELLIARD AS SOON AS WE ENTERED TEDDY VOLKSWAGEN. HE ASKED AND LISTENED TO WHAT WE WERE LOOKING FOR AND THEN DISCUSSED, EXPLAINED AND RECOMMENDED A FEW OPTIONS. I WAS SURPRISED BY HIS KNOWLEDGE OF THE DIFFERENT CARS FOR SUCH A YOUNG MAN. HE TOOK HIS TIME TO EXPLAIN EVERYTHING AND NEVER RUSHED OR PUSHED FOR A DEAL AT ANY TIME AND WE WERE THERE FOR QUITE A WHILE. THIS WAS ALSO TAKEN IN CONSIDERATION DURING OUR DECISION TO PURCHASE OUR JETTA. More
by JCOOMBS
Employees Worked With
RAY BELLIARD
August 12, 2012
By far the worst new car shopping experience ever. Ray Belliard was the most incompetent sales person and from day one, mistake after mistake was committed eventually costing me hundreds of dollars in int Belliard was the most incompetent sales person and from day one, mistake after mistake was committed eventually costing me hundreds of dollars in interest charges. When I was interested in a new Golf TDI manual two door, I did some research and discovered Teddy Volkswagen in the Bronx. I called and was told that a shark blue two door was available. I showed up the following day and was introduced to Ray Belliard. He had me waiting in the dealership for over four hours just to see the car, forcing me to cancel the appointment I had at an another dealership. Part of the delay was that one of the employees was involved in a accident driving a car from the storage warehouse to the dealership lot so I didn't stress the excessive wait so much. When the TDI finally arrived, I wasn't thrilled with the color and considered the day wasted until Wes Williams (Ray's boss) guaranteed me that the exact model and color I wanted was available. Ray and I went over the financing details and was told that tier one credit holders were eligible for 1.9% financing. We did the monthly payment numbers based on this financing and settled on the trade in value of my car. I left a small deposit and was promised the car in two days. When the two days passed, I called Ray but the vehicle wasn't in the lot as promised. I requested the VIN number to the car and did some internet investigation. It turned out that the car was in Connecticut at another Volkswagen dealership available for sale! I called Ray again for his explanation and he had me transferred to Nancy Rodriguez who handled this problem and had the vehicle delivered the following few days. When the car arrives at Teddy Volkswagen's lot, Ray calls me and I call my insurance company. I am told by my insurance company that my insurance starts midnight and that the car dealership can give temporary insurance to cover the temporary lapse. I drive over to the dealership and Ray tells me that Teddy Volkswagen does not do temporary insurance coverages. I tell Ray that I will come the following day to pick up the car but he insists that he will work something out regarding the insurance. Meanwhile, I am lead to the finance room and am told that there is no 1.9% financing on Golf TDI's! Instead I am offered 4.8%! We bring Ray into the finance room and he just babbles that he wasn't aware and that his boss (Wes Williams) didn't question the finance estimates. What kind of xxxxxxxx dealership does this is all I can think of that moment. Abe Levi the general manager walks by and asks me what he can do for me, and I simply ask for rubber mats for the car. He has the finance guy write up a order form for the mats and I quickly sign all the paperwork and leave the room to pick up my new car. Now, I am pissed at Ray but can you imagine my anger when he tells me that he couldn't do anything with insurance and that I have to drive home in my old vehicle. I just kept shook my head in disbelief and came back the following day. Now, after one month of new car ownership, I come home from a two week vacation to find a letter from my insurance company telling me that I have been dropped from collision and theft insurance. Apparently, Ray didn't send in a copy of the new car window sticker to the insurance company. For two weeks, I have been driving without insurance because of someone's incompetence at Teddy Volkswagen. I call Nancy and vent my frustration and she quickly complies to the insurance company and sends them the necessary paperwork. However, since so much time elapsed since the purchase, I still have to drive the car to have a physical inspection done at the insurance center. To add insult to injury, Nancy calls me and asks who authorized the rubber floor mats because the department that handles finance needs to know. She seems sympathetic and sincere but I tell her to keep the mats and that I no longer want anything to do with that dealership. No one in that dealership is to be trusted which is a shame. The saying "Buyer Beware" applies at this dealership. More
by phan
Employees Worked With
Ray Belliard
July 30, 2012
After spending 3 weeks with another dealer waiting for a car that never arrived, I reached out to Bryan Kraft at Teddy. Bryan and his team located the car that I wanted and I picked it up at the price that car that never arrived, I reached out to Bryan Kraft at Teddy. Bryan and his team located the car that I wanted and I picked it up at the price that I wanted within just a few days. They went above and beyond...I highly recommend Teddy VW and will definitely purchase from them again. More
by davidberg
Employees Worked With
Bryan Kraft and Wes Williams
July 29, 2012
My experience at Teddy's Volkswagon was exceptional from the moment I entered to my final lease of my new Tiguan 2012. This is my first car and I am extremely pleased about it. The employees were very wel the moment I entered to my final lease of my new Tiguan 2012. This is my first car and I am extremely pleased about it. The employees were very welcoming and amiable, especially Brian Craft and Abe. Both told me about the car in detail, were able to answer any concerns I had and let me test drive it. Brian was extremely patient with me and because of him I would certainly refer Teddy's Volkwagon to my friends and family. More
by Nicolearvidson1
Employees Worked With
Brian Craft, Abe and Junior
July 29, 2012
I went to teddyvolkswagen to lease a 2012 gli the service was excellent and the sales person i dealt with was very friendly and professional so if you looking for a volkswagen teddy's is the place to go and was excellent and the sales person i dealt with was very friendly and professional so if you looking for a volkswagen teddy's is the place to go and oh yeah as for Rafael!! More
by mrcool2
Employees Worked With
Rafael Soto
July 29, 2012
I recommend this dealer because he is a good salesman and a respectful guy. He treats his costumers nicely as possible in order to get them what they need to their satisfaction. It was a pleasure working wit a respectful guy. He treats his costumers nicely as possible in order to get them what they need to their satisfaction. It was a pleasure working with him and hopefully by God's grace I'm hoping to work with him (Bryan J Kraft)as well as the company again. More
by joeamankwah
Employees Worked With
Bryan J. Kraft
July 20, 2012
I went there for a simple fix and ended up staying there for 5 hours learned so much stuff about my car thanks to mario i hade fun the whole time i was there! I even almost baught a car the same day due to for 5 hours learned so much stuff about my car thanks to mario i hade fun the whole time i was there! I even almost baught a car the same day due to the mode they put me in even tho i didnt go there to purchase a car . Over all i will keep going back i found my shop! They all are just too kind , they all are smileing the whole time More
by Mrgajoj
Employees Worked With
Mario and the whole team
