Ted Britt Ford

So I purchased a car a year ago from another dealership and I hated it! My boss told me it was time to get something I liked so I did research on it and picked out the car. We showed up Friday night at 8 and I hated it! My boss told me it was time to get something I liked so I did research on it and picked out the car. We showed up Friday night at 8:00 (to just look around) and Mike Havey helped me right away and was amazing. The car I wanted was at another lot and Andy Britt had someone bring it over that night...knowing it was too late to do anything but to make sure it was the car I wanted. I took it home over night and fell in love with it. The next morning is when the fun began. I do say fun not as a point of sarcasm but the experience was actually a lot of fun. I felt NO pressure at all. I had some identity theft issues in the past and when we sat down with Natasha from finance (if you go to this dealership make sure you deal with Natasha, Linda, or Roxanne from finance only because the pain is painless with them), it truly was a professional experience. I never felt pressured at all. It was not the usual car buying experience everyone dreads having to deal with. When I was done with finance Kwin showed me how to use the Sync system in my car. It was great. Everyone was so helpful. I must admit this car is smarter than me and I was scared for the auto park assist...which Mike Havey spent time waling me through it and showing me how to use it. I would not only buy another car here myself...but I put Mike Havey's business cards in my office lobby so my clients can experience the same type of service I just did! More

We recently purchased a new 2014 Ford Fusion Hybrid from Ted Britt Ford in Fairfax, and based on my experience I would recommend them highly. Al Alqaisi was my sales associate, and we spent well over an ho Ted Britt Ford in Fairfax, and based on my experience I would recommend them highly. Al Alqaisi was my sales associate, and we spent well over an hour test-driving cars. As I had already test-driven the Fusion at another dealership, I was diving-deep into some of the details between different trim levels. Al knew his stuff backwards-and-forwards, and let me take as much time as I needed to learn more about the car. He also worked with me on pricing: We had productive, and to-the-point, arms-length negotiations and were able to agree on a price that was very competitive. He (and the sales managers with whom I worked) were professionals throughout the process, which is exactly as it should be. Ted Britt also shines in the back of the house. I have purchased new cars in the past, but this is the first time that a finance person acted as my advocate (rather than try to pressure me into something that was not in my best interests). Specifically, I worked with Linda Lafontaine, who asked us what our financing goals were (minimizing total interest paid versus minimizing monthly payments). We opted for the former, and she shopped around for the lowest interest rate available. After she had found a very competitive rate by checking with a couple of banks, and after we had started filling-out our paperwork, she decided to check with one additional bank and, as a result, was able to find a rate that was more than a quarter-percent lower. So we tore-up the paperwork and started over, saving us several hundred dollars in interest. She was also crystal-clear in explaining the paperwork that we were signing. All-in-all, from the time I first contacted the dealership to delivery, a great experience. More

I was contacted immediately about the car I was looking at on the website and offered a much lower out the door price than any other dealership I had contacted. There was no need to negotiate because they at on the website and offered a much lower out the door price than any other dealership I had contacted. There was no need to negotiate because they immediately gave me their bottom line price. I went to the dealership and had an excellent salesperson who was helpful in getting everything set and ready to go within my limited amount of time, including assisting with the return of my other car when I had no other driver available. The finance manager was very helpful and friendly, allowing me to get things processed quickly and accurately. All employees at this dealership went far beyond my expectations in the purchase of a new car. More

The purchase of my new Ford could not have gone more smoothly. After researching prices on the web, I was able to get a commitment via email from Naznin that several other Ford dealers could/would not smoothly. After researching prices on the web, I was able to get a commitment via email from Naznin that several other Ford dealers could/would not match. They also said that they were sure I would not get the price promised. I was then handed over to Daniel who set up a time for me to come in and test drive and purchase the vehicle. When I arrived at the dealership, Brian was there to help me the entire way and I purchased the vehicle at the price promised (almost $1000 below the identical vehicle at the next best priced dealership). Jennifer set the vehicle up and my mysycnh account up and was quite respectful of my time and desire to get dinner with my family. Lastly, Linda made the payment for my vehicle extremely pleasant and even reminded/asked me if I had nay memberships (such as COSTCO) that would reduce the price of some additional purchases I made. To date, it was one of the best car buying experiences I have had. More

Had been thinking about buying the fusion hybrid so I stopped in. Everyone I encountered was friendly and knowledgable. They did not try to oversell me and worked to stay within my budget. They helped stopped in. Everyone I encountered was friendly and knowledgable. They did not try to oversell me and worked to stay within my budget. They helped me balance the features I wanted with my budget which was only possible because the dealership had a large inventory of fusions with different options. More

The main reason I was willing to drive 3 hours to buy my 2014 Ford Fusion at Ted Britt Ford Fairfax, VA was #1- Karwan Zewer (my salesperson) , and #2- The Price !! From day 1 when I contacted the dealershi 2014 Ford Fusion at Ted Britt Ford Fairfax, VA was #1- Karwan Zewer (my salesperson) , and #2- The Price !! From day 1 when I contacted the dealership to ask questions about a particular Fusion I saw on their website, I was connected to Karwan, who immediately began offering me the QUALITY service I was looking for! Karwan's main concern from that day on was, "what can I do to earn your business Mr. Radford"! And the way he said it, along with his following actions, made me feel like it wasn't just a "sales-pitch"! I told him right from the start, that I wanted an "over the phone" deal, as I was 3 hours away, and did not want to drive that far to NOT make a deal!! After multiple calls back & forth, for a whole week, we finalized a price over the phone and I agreed to it, and was on my way the very next Saturday! We had a Snow Storm that week, and the car we dealt on had gotten a chip in the winshield! Karwan, knowing how concerned I was about the condition of the car, called me in advance to inform me of this! That meant alot to me! Because He could have easily let me get there, and then said "oh' by the way"! He informed me of another Fusion they had available, but was $500 more due to an optional paint color! Knowing how upset I was about the first car, and that I did not want to pay anymore then our discussed price, Karwan went to the TOP BRASS, and got it down to a $200 difference (once again, wanting to do whatever it took to earn my business)! And that's exactly what he did, EARN my business!!! I was so impressed with Karwan, that I called him the following week to see about making a deal on a 2014 Escape! Once again, Karwan put forth a 110% effort to make it happen, but unfortunately, our financial situation just couldn't handle another new vehicle! Kwin Leynes & Matthew Drennen did their respective jobs very professionally! However, KARWAN ZEWER was the MVP for this deal!! Thank You, Greg Radford More

I was satisfied with my sales experience, but my main complaint lies with the Finance department. I traded a vehicle in for a new truck over 1 month ago. My finance company has paid off the old vehicle a complaint lies with the Finance department. I traded a vehicle in for a new truck over 1 month ago. My finance company has paid off the old vehicle and I have been waiting over two weeks for a positive equity check to be made ready. Ted Brit Ford in Fairfax has a policy that does not allow you to get your trade in money back until they receive the title. This is my only complaint against them. The trade in was fully funded, so why do I need to wait for my money while they hold hands waiting for the title to arrive? And why is the old vehicle being sold on a dealership website, if they do not have the title for it? Several attempts to resolve this have been made on my part, and it's frustrating! More

This is the third vehicle I have purchased from Tom Ross, as well Linda in the finance Dept. On A scale of 1to10 Tom and Linda are an 11 The customer service, explaining each and every part of the transac as well Linda in the finance Dept. On A scale of 1to10 Tom and Linda are an 11 The customer service, explaining each and every part of the transaction carefully and clearly are to be commended. I am not the easiest person to deal with and they pushed me over. JOB WELL DONE !!!!!!!!!!!!! More

My experience was awesome. Steven was an outstanding and professional salesman and Roxanne in finance work magic in her end! Matthew helped me out with all the paperwork and was very thorough and profession professional salesman and Roxanne in finance work magic in her end! Matthew helped me out with all the paperwork and was very thorough and professional. I had a wonderful experience and I'm loving my new Mustang every day! More

Overall, I had a great truck purchasing experience. The salesman were knowledgeable and professional. They showed great patience and understanding in showing me several trucks until I found the one that I salesman were knowledgeable and professional. They showed great patience and understanding in showing me several trucks until I found the one that I wanted. Negotiations were honest and direct. Financing and customer service answered all my questions and spread my purchase through the process. More