Ted Britt Ford

Had finance all set up with the dealer to buy an F150 and was coming into the dealership the next day to buy it and they called me and told me they sold it! I was able to negotiate a price with them for a us was coming into the dealership the next day to buy it and they called me and told me they sold it! I was able to negotiate a price with them for a used F150 ( they wanted to charge a pre delivery inspection of $1600 🤣) and was able to negotiate the price of the vehicle minus their “PDI” charge. I had to pick up my daughter so they told me to complete financing and they would mark the vehicle as sold and I could pick it up the next day. Completed financing and was told everything was good with excellent credit. They said the vehicle was secure and that I could pick it up the next day. Got a call from them the next day right before I was about to leave stating that the vehicle was sold! The best part was that they tried to sell me another vehicle that they had! My guess was they got some sucker to pay their PDI charge 🤣. Don’t deal with this dealer, one of the worst I have seen in a long time. More

I have been a Ted Britt Customer for as long as I’ve been in Virginia, up until the last two months the service had been great. For those reasons I was hopeful for an amicable solution to a seemingly simple in Virginia, up until the last two months the service had been great. For those reasons I was hopeful for an amicable solution to a seemingly simple issue - unfortunately the service director, and service manager were not accessible during my attempts to connect and my service advisor was blatantly disinterested in rectifying this situation. The following has been submitted to the BBB and DMV for complaints on less than stellar business practices of Ted Britt Fairfax Service Department. tldr: Take your business elsewhere if you can, particularly for warranty work. Document and over communicate as not every service advisor is as engaging as others, being that you may also find yourself in an unethical situation - suitable of after-action and/or litigation. - After identifying a rear pinion seal leak I took my 2015 Ford Mustang to Ted Britt Fairfax Ford on 8/24/2022 for diagnostic and service. I was later informed that mechanics had checked for a differential leak and confirmed a leak at the drain plug in the rear, but that mechanics had secured the plug and all was ok. At this time I was prompted for payment, upon questioning as to why (as this is a covered service under Ford ESP Warranty), I was told there would be no charge. After noticing odd noises, and fluttering the following month I returned for service on 09/30/2022. At this time I was informed that internal gears from the rear differential were binding and causing problems inside the rear of the automobile. I was told that necessary repairs would not be rendered under warranty because this vehicle had been previously serviced from a third party company on 08/20/2022. After communicating with *** ********, Ted Britt service advisor, I relayed that the initial leak had been identified by the third party servicer in question and it was this guidance that prompted me to schedule the initial appointment on 08/24/2022. While rear differential fluids were filled at this time, all was in line according to the manufacture as to allow safe passage to the dealership for final service and repair on 08/24/2022. In the present circumstance, Ted Britt refuses to action warranty service arguing misuse on 08/20/2022. Their justification is as follows: (1) Preliminary service not taking place at the Ted Britt dealership, and (2) Additive not being included in rear differential service at that time. Both of these arguments flagrant contradictions of embedded verbiage within the National Vehicle Service Contract - FORD ESP Warranty agreement signed on 08/13/2018 and the Magnuson–Moss Warranty Act of 1975, respectively. The FORD-ESP terms and conditions state rear differential service repair as a covered service subject to deductible as component of transmission and POWERTRAIN Care with appropriate maintenance schedule performed as directed by FORD 2015 Mustang Owners Manual. My current FORD ESP Warranty Agreement is scheduled to expire in October 2022, it is my belief that the staff of Ted Britt Ford Fairfax intentionally moved to deceive through the intentional withholding of information and diagnosis on 08/24/2022, as to further damage the vehicle and prolong timeline for non-covered repairs within the next 70 days. This flagrant negligence acts as a clear violation of deceptive trade practices act. Zero efforts have been made to rectify the situation or retain my business. More

If we could do zero stars we would! Andy Britt is the owners son and you would think he would give the extra care to uphold the name. Ha, the complete opposite! After multiple messages Andy Britt is the owners son and you would think he would give the extra care to uphold the name. Ha, the complete opposite! After multiple messages, emails and missed calls he not once responded or got back to me after ordering a new car. After 7 months he sent a one sentence email saying the car we ordered and have waited for is not being made anymore. We were extremely disappointed in the service and decided to go in person and speak to a manager about it and they literally said that he is the owners son, what do you want us to do about it!!! We are shocked that this is how they run a business! We would not recommend doing any business with Tedd Britt Ford! More

Clean, efficient, great customer service! They have it all. Chris Liquido is the most helpful and kind service agent. Everything is excellent. Thanks Ted Britt! They have it all. Chris Liquido is the most helpful and kind service agent. Everything is excellent. Thanks Ted Britt! More

I saw a truck that I was interested in on Autotrader, and it looked fantastic. It looked like it had everything I wanted. So I called, asked if it was available, and if we could pick it up the same day. They it looked fantastic. It looked like it had everything I wanted. So I called, asked if it was available, and if we could pick it up the same day. They lady I spoke with, Meryem was pretty rude. She was constantly cutting me off, and talking when I was talking. She was also very demanding on obtaining our information! Sending out passive aggressive texts like "Please send us your ID at your earliest convenience", followed up with "I need to get everything ready before you arrive". This was a huge red flag, trying to get us to buy the car before we even looked at it! We'll after 5 hours of driving, I found out why. The truck was not as described, and they had taken photo to deliberately hide all of its flaws. Such as, all of the rust in the bed of the truck, and the back seat was completely taken out! Then when it came to my trade in, the appraiser was patronizing and rude as well. Try to explain to me how cars works, and that he's driven 100k cars, and better cars. When it came to numbers they were all over the place. They gave me an out the door price, but when it came to financing that out the door price was non existing. They wanted to get a pre-approval so they could get the most money out of me, instead of an exact amount! That was the final red flag for me, so I left and bought another truck the next day in Newport News, with a much more professional experience! Not sure how these guys have a good review when this is how they treat customers. Just go somewhere else and save you the hassle More

Talked to a salesman about a vehicle that was supposedly on their lot. Turns out it was not and was in transit. Also found out they were adding a $5,000 markup that wasn't on the website. A total waste on their lot. Turns out it was not and was in transit. Also found out they were adding a $5,000 markup that wasn't on the website. A total waste of time. Not a very good way to do business. Dealerships are going to start closing down. And this is why More

Rep I worked with was slow at responding to questions and information requests. I also didn’t feel like there was much room to make a deal on a vehicle information requests. I also didn’t feel like there was much room to make a deal on a vehicle More

Negotiated with the dealer. Received a good offer but asked for a little more in trade. On Saturday morning December 18th salesman said the good offer was still valid. Told him I accept their offer and asked for a little more in trade. On Saturday morning December 18th salesman said the good offer was still valid. Told him I accept their offer and asked if they wanted a credit card deposit. The salesman or his manager never returned my phone and text messages. I found the vehicle on the internet for sale at another dealership about 8 days later. Very disappointed! More

My response from the Owner:My 3 attempts to schedule My response from the Owner: My 3 attempts to schedule service resulted in zero return phone calls - the owner responded with this message after my My response from the Owner: My 3 attempts to schedule service resulted in zero return phone calls - the owner responded with this message after my negative review of the dealership. Quote: please reach out to us immediately at customercarefairfax@tedbritt.com with my contact information so that we may get ahold of you ASAP. Uh - maybe look up my name in your system and call me. Life is about choices that we make. The lack of communication to their customers, says it all. It is a systemic issue that typically starts from the top down. More

We bought a used Ford Transit in 2018 from Ted Britt Fairfax. I am writing to warn anyone considering using this dealership about their dishonesty with certification and disgraceful customer service. At Fairfax. I am writing to warn anyone considering using this dealership about their dishonesty with certification and disgraceful customer service. At the time of purchase, the van we were interested in was not certified. We said we were only interested in a certified car. We were told it was because there was an aftermarket windshield and they would replace that with a Ford windshield and do the certification process for us. We asked what had happened to the car for their to be an aftermarket item on it (there were less than 12,000 miles on the car) and was anything else altered/repaired. We were told the windshield was the only thing and the salesman said he didn't know why...but assured us that they would fix it and do the certification process. That seemed fine and they certified the car. Two and a half years later we had a weird rust line running along the top of the car. We took it to a service station that used a paint thickness gauge to show us that their had been extensive (and poorly done) work on the roof and side of the car. (Not by us!) Where a normal panel was reading roughly 4-7 layers, the rust area was showing a whooping 21 layers! We were told there was no way a car would certify without this raising a flag and should have been mentioned by Ted Britt when we asked if there was anything besides the windshield that was altered from the original state. We went in after to Ted Britt after learning this and their service dept saw the rust and noted that it did look like a poor repair job, but that it would be up to the GSM if they would repair it. The service dept understood why we were upset about the shoddy (and possibly fraudulent) certification when there were such easy to document issues. We went inside to speak to Tim Morgan, the GSM. He greeted us with slimy compliments. Saying I was "much prettier" then my husband deserved and looking me up and down uncomfortably and commenting on my body that I didn't look like I had had 5 children. This upset my husband and made me very uncomfortable, but because we were told he was THE person that would decide about our car repair, we had to keep talking to him. He smiled throughout the entire conversation and tried to sell us a different car instead of listening to our concerns about a repair. He continued to make inappropriate comments - specifically one about my husband's weight - and continue call everyone 'honey' or 'handsome' in a very unprofessional and creepy manner. It was extremely patronizing and slimy. He walked us out to the car to see the damage and then said he would check the VIN and get back to us. We never heard back. We have called MANY times and left multiple messages. We tried both the phone and email. We have called other people at the dealership and no one will put us through to Tim and everyone else says Tim is the person we want to talk to. Beyond the frustration about the $2200 repair we had to get at another service center for their possibly fraudulent certification (or at least - poorly done), I would avoid this dealership at all costs based on their slimy practices. Their GSM, Tim Morgan uses chauvinistic and patronizing talk to try to butter people up and avoid actual issues. It is beyond inappropriate. It is tasteless and there is no place for it in the modern workplace. Uninvited comments about a man or woman's body have no place in a car dealership by someone trying to avoid responsibility for their company's shoddy practices. A certification that is rushed or ignored just to close a sale is dishonest and deceitful. Not to mention - unsafe! To not return a customer's call to avoid taking responsibility for one's company's shortcomings is just bad business. We also spoke to Andy Britt, one of the owner's sons, who SHOULD care more about client relationships, on the floor and have messaged him without a single return call as well. We will never return to Ted Britt and I hope anyone reading this knows there are PLENTY of other dealerships in the Washington DC area that will treat customers with dignity instead of Tim Morgan's disgusting out-dated sexist and patronizing ways. More