Team Chevrolet Las Vegas

The absolute worst Service Shop in Las Vegas. Their most experienced service advisor, Dylan is very incompetent and doesn't understand customer service. Brought truck in for steering column suspe Their most experienced service advisor, Dylan is very incompetent and doesn't understand customer service. Brought truck in for steering column suspension noise and metal to metal. 4 visits. Cant even off road the truck due to metal contact. They confirmed the noise and told me after keeping truck 7 days they hear he noise, but is normal wear and charged me a 200 diagnostic fee. So, here l am 7 visits later out of pocket for diagnostic fee for mechanical issue they could not fix. Took truck to a Real Shop and they immediately found the issue and are working with my extended warranty company to repair. More

It was great. BRAZIL was very helpful. He made sure i’ll be well taken care of. BRAZIL was very helpful. He made sure i’ll be well taken care of. More

The service department wasn’t great… and it took entirely too long to figure out what the next step would be for me after I dropped off my 2014 Chevy Cruze with them, but in the end, thanks to the service ma too long to figure out what the next step would be for me after I dropped off my 2014 Chevy Cruze with them, but in the end, thanks to the service manager, Will, who was extremely honest and helpful… he got me in contact with Clifton. Clifton was phenomenal. He was easy-going, knowledgeable, and very friendly. He made the process as easy and stress-free for me as he could. He wasn’t pushy and he let me lead the entire process. He gave me time to make the best decision for me. I would recommend him to anyone wanting to buy a car. I am so thankful to have had him helping me start this new chapter. The finance manager I had, Jaime, was also fantastic and he made the process quick and seamless. I couldn’t be happier with the car they got me into! More

I have confidence in Chevrolet service and have used them since purchasing my vehicle. However, it seems customer service can be improved. One, I requested to be notified as soon as my vehicle was ready, sin since purchasing my vehicle. However, it seems customer service can be improved. One, I requested to be notified as soon as my vehicle was ready, since I had an appointment, of which they failed, I contacted to find work order was completed, and only on arrival do I get a call from service. Second, service prices have increased, which customer has to bear, however to be charged a service fee to use a credit card for payment is absurd. Who in this day walks in with cash. Not to mention being charged for shop incidentals needed to perform service techs job. I asked for a copy or work performed, only to be advised a copy would be text to me, of which has not happened as yet. So paid a bill for services rendered, however do not know outcome of shop details in service of car. More

I had a very unique situation and they were very helpful and did everything to get the deal done and did everything to get the deal done More

Worst experience ever. Service manage denied warranty on my SUV no logical reason or explanation. Tried to discuss matter on the phone from work it was basically a no warra Service manage denied warranty on my SUV no logical reason or explanation. Tried to discuss matter on the phone from work it was basically a no warranty on car and don’t call me again on this. Come see me. Pretty hard to do that if the car is in your shop and I’m at work. No courtesy at all or respect for the customer. He started a long discussion about techs in back making more money than a warranty job. Blah blah blah. Came in paid my bill and will never dawn their door.again. Short note another Chev dealer in town fully covered my suv under warranty with another problem. I asked if Team Chev work should have been covered under warranty and they answered yes. I’m trying GM Customer Service now to settle the dispute More

Rubi, Duane, and the finance guy (even though we paid cash we’re 100% the most top notch people I have ever worked with on an out of state purchase of a &65,000 dollar vehicle. From phone calls to stayin cash we’re 100% the most top notch people I have ever worked with on an out of state purchase of a &65,000 dollar vehicle. From phone calls to staying late to even doing exactly what they said they would do, this to me was the best. There are not enough words to express the gratitude that I have for the dealership and their decision to surround themselves with some of the most extraordinary people doing what they do. Hands clapping for you. Great job you truly are a team. More

I went for a car services, nobody help me , I wait mote then. 30 minutes, I ask Customer was sitting wating, whos the person works there, even he wants no, I went to ask. Oentje guys told he cant hel then. 30 minutes, I ask Customer was sitting wating, whos the person works there, even he wants no, I went to ask. Oentje guys told he cant help.me because he was on lunch. I went ask samebodyelse. He was nasty and useless. I told him I need oil change he says I have to leave my car and.came back at 6 pm. Ot wait there intill 6pm. When they have a chanse to do the oil change. 3 employes where on the phone and anyone help me at all. Im very desapointment, for the services they do on the oil change. I bought my car 3 months ago. I going never to cameback againg. In so.sad for the terrible services. More

From start to finish, this was the most unprofessional and unsettling interaction with a car dealership that I have ever had. The salesmen didn't seem to know what they were doing, the manager was aloof a and unsettling interaction with a car dealership that I have ever had. The salesmen didn't seem to know what they were doing, the manager was aloof and appeared uninterested, and the finance office guy was the most condescending person I have ever had the displeasure of meeting. As we were signing the paperwork, he was whipping it away from us at an alarming rate and talking to us like we were 3-year-olds. Needless to say, the entire experience has left us certain we will never go to a dealership again. More

Daniel Lee! !! Daniel works with online sales and was able to help me with an out of state purchase. I cannot understate how honest and straight forward he was wi !! Daniel works with online sales and was able to help me with an out of state purchase. I cannot understate how honest and straight forward he was with me and made the process easy. After trying to purchase a car out state with another dealer, who did a bait and switch, and sold the car to another person, Daniel did not have an easy sell. Throughout the whole process he made me feel comfortable and ensured me there wouldn’t be any of those type of selling techniques. Over the phone I told him I wanted to purchase the car and they immediately pulled it off the lot until we agreed on terms. Everyone at the dealership was personable and nice. I would 10/10 recommend this dealership to anyone local or buying a car out of state. Ask for Daniel Lee!!!!!!!!! More