Tate Dodge Chrysler Jeep RAM

Very poor service when it comes to performing recalls. Took my car in at 8:15 after waiting a year for my part. They kept my car and after calling 3 times I find out at 2:30 that they need to order the pa Took my car in at 8:15 after waiting a year for my part. They kept my car and after calling 3 times I find out at 2:30 that they need to order the part. This part was suppose to be there and I verified that when I made my appointment. They acted like this was a normal way to treat customers. No apology and they totally blew me off. The response was we will call you when the part comes in. This is my second bad experience with them when it comes to recall maintenance. More

Hubby and I bought a 2023 Chrysler Pacifica over the Labor Day weekend. Our salesman was a young man who was very polite and eager to help us. I have no complaints about him or the vehicle we bought. Labor Day weekend. Our salesman was a young man who was very polite and eager to help us. I have no complaints about him or the vehicle we bought. My complaint is about their finance man, Ralph. Now my husband and I have been married a long time. We always put BOTH of our names on every house and vehicle we buy together. We were specific with Ralph that we wanted BOTH of our names on the registration. Our credit is good so that wasn't an issue but I had forgotten that I had placed a freeze on my credit the year before after an identity theft issue. The whole process should have stopped then and there but Ralph assured me that he could unfreeze it from his end. He gave me a form to sign giving him permission to unfreeze my credit. I was rather dubious about that but I admit to not knowing much about financial dealings. So we allowed the auto loan process to continue. This was right before closing on a Saturday night and they were closed on Sunday. Our vehicle was being delivered from another dealership so we had to wait until Labor Day Monday to pick it up. We arrived on Monday and Ralph prints out a new registration and hands it to my husband since he's the primary driver. We noticed that only my husband's name was on the registration. We went in to speak to Ralph about this and he said he couldn't unfreeze my credit so he processed the loan under my husband's name only. I was particularly frustrated by this because I'm the one who makes the car payments in our household. (Hubby pays the mortgage). Not only that, but he lied to me about unfreezing my credit. I absolutely want my name on the registration of a vehicle I'm going to be paying on for the next 6 years. I asked Ralph how we could fix this issue and he said I would have to wait until AFTER the car was paid for or if we ever refinanced. He apologized for misleading me. Well Ralph, you didn't mislead me, you outright lied to me. So now I have to take off work to run around and find different financing and get the registration taken care of. Thanks for nothing, Ralph. More

The Tate Service Center is awful. They will lie to you, especially if you are a woman. Beware They will lie to you, especially if you are a woman. Beware More

Bought a new Gladiator in March,no follow up by the sales team or salesman. Had to bring it in for a recall,and leave it for 2 days with no loaner vehicle even offered, and now have an issue where the vehi team or salesman. Had to bring it in for a recall,and leave it for 2 days with no loaner vehicle even offered, and now have an issue where the vehicle can not even be driven,but can't even get a call back ,let alone an appointment to get it fixed. So I have a vehicle with less than 5000 miles on it,and I can't even use it because Tate sucks so bad. Unbelievable. Mr Tate even shook my hand and said "you're part of the Tate family now" Haaa,I'd rather be part of the Addams family. At least they had values. Be smart and go elsewhere for your vehicle. It surely can't be any worse than Tate. Oh and when I tried to contact my salesman directly,I found he was no longer there,and had no one to contact beyond that,and NO ONE has any interesting taking his spot to help me. Garbage! More

I’ve been buying Dodge / Chrysler cars since the 1970s. From a Newport to K car to a Neon and 3Dodge Ram Trucks. Dealing with the service center for the past 8 years I have resolved in never buying anoth From a Newport to K car to a Neon and 3Dodge Ram Trucks. Dealing with the service center for the past 8 years I have resolved in never buying another Dodge product again. Service center has always been open till 1500. I go in today and the stated that 2 weeks ago that they are closing at noon. You would think they would have sent an email to their regular customers of the new hours but NO they didn’t. This is just an example on how they operate. After 8 years I could easily write a book on the lackadaisical attitude. If this is how Dodge shops are run now, I guess I m switching to Ford after 50 years of purchasing dodge products. Mistakes do happen but the just seem to be a consistent cluster dealing with them More

The Tate service center is a headache to work with. The radio/display screen on my 2018 Ram 1500 was replaced by them December 2021 because it was delaminating. It’s now June of 2022 and the control fo The radio/display screen on my 2018 Ram 1500 was replaced by them December 2021 because it was delaminating. It’s now June of 2022 and the control for volume broke. It’s either full volume or mute.no in between. I can’t get the service center to return my calls for 3 days. Finally talked to the service manager today and they wont even want to look at it. 29 days was the earliest appointment. He said I could drop it off and leave it but it could take a few days for them to look at it. If you need service on your dodge, go elsewhere is my advice. Very difficult to work with these people who run the service center. More

If I could give zero stars I would. I leased a vehicle from them and had to return it in September of last year. I have been going back and fourth with the MVA because I have a letter I leased a vehicle from them and had to return it in September of last year. I have been going back and fourth with the MVA because I have a letter from the leasing company about when it was returned and the vehicle has since been tagged in another State. When I turned the car in I called multiples times without hearing from anyone. I asked if I should take the tags and they said no to keep everything and they would be in touch with me. I now have over $1,100 in fees for an insurance lapse that never happened since I didn't have the car since September of last year and the charges started in October until it was titled in another State in April. I called today to get some help and got yelled at by 2 seperate people including Patrick the finance manager when I asked how long it would take for someone to call me back after he took my name and number. I tried explaining that since no one called me for the leased vehicle that I am worried about getting a return call when I don't own this money, Needless to say he told me to calm down, they were busy and someone would get to me whenever they could but it isn't their responsibility. All I need is to know where the tags are that are still not with the MVA and write a letter just saying that they had them no matter whose error it was, I am just trying to clear charges with the MVA. It shouldn't be hard for someone to generate something, it isn't like they have to pay the charges but they could help me clear mine. I have bought 3 cars from them and never again will I purchas anything from them. More

Service department is great but the GM and sales reps are awful scam artists ! They will sell you the wrong car and say that’s the one you ordered! Terrible GM!! awful scam artists ! They will sell you the wrong car and say that’s the one you ordered! Terrible GM!! More