
Tasca Subaru
Yonkers, NY
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I had a side hit on a 2005 Subaru Imprezza WRX. Should be a simple body job of no more than $6-7,000. Instead, they kept taking the instrument panel in and out, and eventually totaled the car. Throughout be a simple body job of no more than $6-7,000. Instead, they kept taking the instrument panel in and out, and eventually totaled the car. Throughout the process, they lied about the status of the repair, never told me what they were doing, and stringed me along for 2 months. It's a total disaster of experience. Thankfully I had the insurance cover it, but it was a horrendous experience. More
About two years ago I bought a Subaru 2011 Outback from Smith Cairns. I appreciated the good price that they gave for the vehicle. Beside that though, unfortunately there have been several instances, which Smith Cairns. I appreciated the good price that they gave for the vehicle. Beside that though, unfortunately there have been several instances, which lead me to be extremely sorry for the fact that I ever purchased a vehicle from SMith Cairns. The first, much more serious, was a fact that apparently Smith Cairns never sent the form to DMV indicating that I no longer own the trade-in vehicle. The new owner of my trade in got into an accident with my old car before he ever registered it, and the fact that I remained the owner of my previous vehicle in DMV's books has caused me tremendous trouble with various insurance agencies and officials. I called into Smith Cairns to ask that they would fix this, and I was told that it is taken care of, but a few months after the call I was still getting the inquiries from the insurance agencies regarding the trade-in I no longer owned, saying I am still listed as the owner of that vehicle. To date I still don't know if I have been removed from the books, and I cannot do that without Smith Cairns apparently. I am busy, so while I should be calling them again about this matter, I have very little motivation to do so since Smith Cairns apparently cannot take care of business. The other incident I discovered just today, when purchasing the vehicle, I was asked if I wanted the bigger or smaller tow hitch. I am originally a foreigner, and in Europe they just have a single size, so I said I would prefer "the bigger" hitch. The whole tow hitch I knew would be for a future purpose. Now is that future, when I am trying to purchase a bicycle rack for the hitch. And of course what I am finding out is that I have the 1 1/4 " hitch, which limits very much my choice of the bicycle rack that I can get, as most of the 4 bicycle racks require the 2 " hitch. If I lived in New York, I would go in and request that they change the hitch, and would have shown up to make sure to get the paper work done concerning my previous trade in. I live in California now, so that makes it impossible. For anyone purchasing a new vehicle in NY area, go to some other dealer besides Smith Cairns. More