Tasca Subaru Yonkers

Good service department I bought my Forester here a couple of years ago. Not many miles on it but I bring it in for routine service every 6 months. Staff is pleasant and ex I bought my Forester here a couple of years ago. Not many miles on it but I bring it in for routine service every 6 months. Staff is pleasant and experience is usually efficient. Price comparable to other dealers. More

Best dealer Just purchased my 6th Subaru Outback. The most beautiful experience buying a car. A fantastic salesman (Eddy Pena) and manager (Jack Calamusa) take th Just purchased my 6th Subaru Outback. The most beautiful experience buying a car. A fantastic salesman (Eddy Pena) and manager (Jack Calamusa) take the hassle out of making the purchase. More

Worst service Worst experience that I have ever had with a dealership. I was having problems with my brakes even after I had changed the pads and was hoping that he Worst experience that I have ever had with a dealership. I was having problems with my brakes even after I had changed the pads and was hoping that he could help me. Unfortunately, he pressured me into getting unnecessary work done. I did some research and called him back to cancel to extra work, he claimed that they had already commenced and that it might be too late. He called later to inform me that they couldn't locate the lock nut keys and would have to cut them off for an extra fee. This was strange to me, how were they are able to start work on all the extras if they weren't even able to take the tires off? I told him to stop working on my car and called Subaru and the dealership in Canada where I bought the car, only to find out that they all have master keys. I picked up my car, paid the inspection fee and took it to another dealership that removed the locks in less than 5 minutes and didn't even charge me for it. After which, I drove over to Meineke and paid over $400 less than what Smith Cairns had quoted. I am disgusted with their tactics and still feel cheated months later. Therefore, do yourself a favor and spend some time researching before you step into that dealership. More

5 star experience I had the best experience at this place. Thank you Eddy Peña for your professionalism and patience. I would return and recommend this dealer to tho I had the best experience at this place. Thank you Eddy Peña for your professionalism and patience. I would return and recommend this dealer to those looking for a friendly experience. More

Never been so happy after a dealership with a new car. Eddy Pena was referred to me by a good friend. He deserve more than a 5 stars he is definitely and amazing 10 star topnotch salesman. I went to 4 oth Eddy Pena was referred to me by a good friend. He deserve more than a 5 stars he is definitely and amazing 10 star topnotch salesman. I went to 4 other dealerships and called 5 other dealerships. Eddy was the best. He did not try to low ball me with my trade in. He did not add these ridiculous hidden fees. Told me what my out the door price was. Got me every thing I want in my 2019 Subaru Forester Sport plus more than what I want. He answered all my text immediately. When I was confused about some thing he would patiently explained every thing to me. He helped me changed my plates and put in my bumper guard. He set up my phone to connect with my car, how to change the times and what each button and function in the car works. I am extremely happy with the service by Eddy. This is my 5th car and Eddy was the best. Unlike my other cars I did not drive away in my new car wondering if I was ripped off or not. I definitely recommend Eddy. I have already started spearding the words to my friends how great Eddy is and trying to get them into a new Subaru. If you want a subaru Eddy Pena is the guy to go to. More

Biggest Waste of Time I had planned on buying a car here. Went in for a test drive, was up sold to a slightly higher end version that had some more accessories I enjoyed so I had planned on buying a car here. Went in for a test drive, was up sold to a slightly higher end version that had some more accessories I enjoyed so I didn't mind. Was getting my funds in order and going back and forth over the price. The day I was going to make my purchase, had a bank check printed and everything, I was informed via e-mail that the car was sold by another associate that morning. Fantastic. More

Combative service center staff The worst service experience ever.Employee infighting behind the service counter. Rude to customers on the phone and in person. When I had a question The worst service experience ever.Employee infighting behind the service counter. Rude to customers on the phone and in person. When I had a question about the estimate I requested, the service writer walked away from me and left. I asked for the mgr to help me at that point. When I called to see if my car was ready, I got lectured by Robert in parts because he answered the trunk line and transfered me to service and I got bounced back to him by their phone system. He was frustrated that his phone rang and took it out on me. I bought the car there and that went fine, but the service experience is just too painful to put up with. The customers' experience is ultimately determined by the dealership management. They hire, train and hopefully monitor their employees. More

Horrible I spoke to Eddy numerous times, including one hour prior to coming to test drive a 2016 Impreza. He failed to tell me the car I was coming to see had I spoke to Eddy numerous times, including one hour prior to coming to test drive a 2016 Impreza. He failed to tell me the car I was coming to see had already been sold. They instead showed me a dirty car, that was "switched" from another dealership for a reason he was vague about. They low balled my trade in, by over $2,000 after looking at the car for less then 5 minutes. Eddy sat with his back to us texting on his phone as I asked general questions about their financing etc. Needless to say I left. I instead bought a 2017 WRX from Liberty Subaru in Emerson, NJ. Stay away! More

Service Smith Cairns returned my car from their service department damaged and denied responsibility. Their service representative lied to protect her staff Smith Cairns returned my car from their service department damaged and denied responsibility. Their service representative lied to protect her staff who are incompetent of honesty. The owner of Smith Cairns although listened to my complaint of their Service Department did nothing to rectify the situation and had no problem with losing an account. This place used to be bustling with business and now is starving for the next unsuspecting innocent customer. They are terrible; there are plenty of complaints against everyone there. Therefore if you have to go to Smith Cairns Yonkers Service make sure you record your conversations, take pictures of your car before service and after service while on their premises; get a copy of the service order before leaving and then compare to the final service order. They make serious mistakes and take no responsibility for it. I will never go their ever again. More

I hate this place. After my 2015 Ford Escape was stolen, I was very much looking for a new Subaru BRZ. I emailed and called to meet with a salesperson to show me the BRZ After my 2015 Ford Escape was stolen, I was very much looking for a new Subaru BRZ. I emailed and called to meet with a salesperson to show me the BRZ that they had in stock, which was told to me was still available. When I arrived at the showroom, I was completely ignored. There were 4 salespeople in the dealership. No one came to greet me, or ask me if I needed anything. Nothing. I finally got annoyed and as I was standing right next to the car, I called the dealership to see who would answer the phone. Someone did, and I waved to them and said, yes I'm standing right next to the car and no one has even approached me. He apologized, however he brushed me off and said he was with another customer, which was understandable, and just handed me off to someone else. The next person, I believe his name was Mr. Pena, was one of the salespersons just sitting right behind me doing nothing. Another customer came after me to ask about the BRZ and he just stopped taking care of me to talk to him. What was that about? Then when he was finished he came back to me and with his disinterested disposition just popped up some figures on a screen and was like "can you see this?" I was already sick of him at this point, and told him NO can you print it out so I can have a copy? I mean come on? Is this how business is conducted? So impersonal, and rude. Little did he know I was ready to take the car without any negotiations because since my car was stolen, I was in need of a vehicle right away and was willing to pay cash. I felt like because I was a woman buying a BRZ, I just wasn't taken seriously or with respect. Then as he's printing it out, another salesperson tells him from across the place that the car had already been sold the day prior. OK. If I called to meet with someone for that specific car in the morning, why couldn't someone call me to tell me that the car was sold, so I didn't have to waste my time driving there? So in the end I left that dealership, threw out the printout and his card in the nearest trash can. I went right over to the Ray Catena Lexus dealership in Larchmont where they were incredibly friendly to me. They took their time and explained everything, even if I knew, they wanted to be thorough, and they were. As a result, I'd like to thank the salespersons at Smith Cairns Ford/Lincoln/Subaru, because if it wasn't for their lack of interest, I wouldn't be driving my brand new Lexus RC 350. So up yours. Next time know your inventory, treat everyone equally and with respect. , I won't let ANYONE I know go to this dealership. More