Tasca Nissan

I visited the dealership several times. First time on Thursday (11/07/2013), I was shown some cars, etc... I returned on Friday (11/08/2013), so they could pitch me the Pre-Trade concept. I informed t Thursday (11/07/2013), I was shown some cars, etc... I returned on Friday (11/08/2013), so they could pitch me the Pre-Trade concept. I informed them that I was going to go to other dealerships to get price quotes and was asked two things: 1) a promise to contact them in case I would find a better deal to give them the opportunity to match it. 2) a $500 check to keep the vehicle I was interested in until the next day, with the guarantee/promise that if I changed my mind, I would get the check/money back on Saturday (11/09/2013) Events Saturday (11/09/2013): I called Tasca Nissan not once, but twice. First time I am informed the sales person I talked to on both nights was not available, I informed the person I did talk to that a different dealership was offering me a really awesome deal and that I have the impression the deal would expire if I left the other dealership and that I needed an answer from Tasca Nissan because I do (did) want to give them my business if I can (could). I am transferred to someone who says they can come close, but not match the deal. And that he hates to turn away business, but that I negotiated an exceptional deal and that I should go with it. Afterwards, I called Tasca Nissan back, to arrange getting my deposit back. I end up talking to the sales person I had dealt with the 2 previous days. Instead of working out the details to get me my check back, he asks me to give him 15 minutes to "see what he can do" with regard to matching or improving on the other dealership's offer (even though I had informed him I had already started the purchasing process with the other dealership and that someone else at his dealership had said they could not match it) and that he would call me back 15 minutes later. He never called me back. An(other) attempt (in person) to recuperate my money was made on Sunday, the [lame] excuse that their financial guy had called out sick was used (and either they xx'ed that they "couldn't even sell cars that day" or (since plenty of people were sitting with salesmen that were expecting to drive a car out of there the same day) they were misleading those potential customers, since sitting around there for 90 minutes (which is how long it took them to decide there was nothing they were willing to do that day) was very insightful and instructional. Monday did not prove to be any better. On Tuesday afternoon, I was informed that nobody had been notified with regard to refunding (since apparently the check was already sent through on Friday, contrary to what the salesperson said was going to happen), and that as of now there had been no information, directive or communication about it to refund me my money. I was furthermore told that if I wanted my money back, I (!) had to prove (!) the check they should not have cashed had cleared because they didn't want to run the risk...right, because someone who is trying his very best to purchase a car with a rather good credit score is the first suspect to be writing checks that bounce. "because it's their money", which I quickly pointed out that unless my check would bounce, it would never be their money, it's only MY money that I have no access to because THEY screwed up. When I inquired what I should do if for example I could not pay a bill or credit card due to the missing $500.00 from my account, whether I should refer those people to Tasca, or if Tasca would take care of any negative impact on my credit score or flawless consumer record, it became very silent on the other side of the phone. The only response I got was rehashing of how they can't issue me a check because it would be their money at risk....Even though the only person who does not have access to their own, hard earned money is me...Even though I pointed out, which the person on the other end had to acknowledge (probably because nobody had challenged this before so there was no provision in the boiler plate response script for this contingency) that unless my check would bounce, it's NEVER their money at risk. (He did have the common sense to not repeat that particular boiler plate response anymore after that). And pointed out that if I would been late with a payment or lease, somehow their attitude would not be "oh well, nothing we can do". In conclusion, although of course they formulated it slightly nicer: "we crewed up, but we're not going to put in effort to fix the situation that we created and should never have occurred, if you want this expedited, you will have to put in the effort and if you don't like it, tough xxxx" Bottom line: Tasca as a company and corporation, through one of its employees (whether said employee did or said something he was not supposed to do, would still be Tasca's responsibility for not training the person better/properly) screwed up. But instead of acting and being a responsible adult and fixing the situation, as the rest of us are not only supposed, but often forced (usually by corporations or at the behest of) to do, even though the mistake is completely their fault and responsibility, are forcing me to jump through a series of hoops to retrieve what is rightfully mine... UPDATE: shortly after (within an hour) of writing this review, I was contacted by Alex Castergini, Jr, general manager who offered to "fix" things, gave me his direct line, said to call him any time so he could make this right asap. It's hard to not get very cynical because: I called him first thing the next morning (8:30 AM) and left a message. Did not receive a call back. Called again (and left another message) around 11:30, stating that the initial expectancy that "things" would be different was quickly fading. Received a call back about 30 minutes later. He offered to have one of his drivers drop off my check. Which at first glance might seem nice, but: first off, by that day, my check had cleared, so basically they were still following their corporate xxxxxxxx rules, which leaves (as far as effort goes) only the check being brought to me, which at first glance seems nice, but when you think about it...would you prefer to "spend" an hour of one of your driver's time on making this delivery or would you prefer to run the risk a disgruntled non customer, when coming to your dealership while other people, potential customers, are there might very cause a scene and be very vocal about the crappy service? Do I know for sure this Alex Castergini, Jr only had that in mind? No, but I don't have to. Based on my experience so far, and the factual result of his intervention (no deviation from the no giving you your own money back until we, the big corporation, have your money, the only thing they did was take away my opportunity to make a stink in front of other people at their dealership) it does seem much more in line that this also was mainly a ruse. More

I guess the management at Nissan of East Providence got changed. Now its Tasca Nissan. I have no issues with the old management.I regularly visited them for 2 years. All my experience was really good, r changed. Now its Tasca Nissan. I have no issues with the old management.I regularly visited them for 2 years. All my experience was really good, really miss them. When it comes to new Tasca management, I'm a unhappy customer. The service is not up to the mark. If we drop off the car at service center, we never hear about the status of the repair. The customer relation is OK, should be improved. I wish I never go back to the dealership anymore.In fact I would not recommend, will stay away. More

Went to two other dealerships. Treated very badly by one, in fact insulted by them with there price on new Altima! Then went to Tasca Nissan in east providence. That's where we met John Monteiro. my one, in fact insulted by them with there price on new Altima! Then went to Tasca Nissan in east providence. That's where we met John Monteiro. my wife is really tough on making decisions as John found out. John was the most patient salesman I've ever met. He met every thing we asked for and then gave us a price that was $4000 better than anyone elses!!! My wife and I will definely recommend TascaNissan to all our friends! More

in the end everything worked out so i guess i am happy. Danny was the best salesman i have had the opportunity to do business with Danny was the best salesman i have had the opportunity to do business with More

After doing our homework online, we decided to check out a few used Altimas that fit our budget and specifications. Their inventory was as posted on their website, no hassle with pricing...and we decided t a few used Altimas that fit our budget and specifications. Their inventory was as posted on their website, no hassle with pricing...and we decided to buy one after enjoying a test drive. Paperwork was expedited quickly and I drove home our "new" Altima that day. I was impressed by the quality of this dealership. Thank you! More

Since leasing my first Nissan in 2006, I have been a loyal customer ever since. I am leasing my third Nissan, and I love it! My mother was in the market for a new car, and after having owned Honda's pr loyal customer ever since. I am leasing my third Nissan, and I love it! My mother was in the market for a new car, and after having owned Honda's previous she switched the new new Nissan Altima, which is the same car that I have now!! We both love them, and I always use Tasca Nissan for all my service needs. All of the staff are very knowledgable and friendly. I recommend Tasca Nissan whenever I hear someone talking about getting a new vehicle. I look forward to doing business with them in the future when my lease is done. More

I was very pleased with my experience at Tasca Nissan. Jose was friendly, knowledgeable, and helped me tremendously throughout the process. I would definitely recommend this dealership to my friends and Jose was friendly, knowledgeable, and helped me tremendously throughout the process. I would definitely recommend this dealership to my friends and family. More

Shane demonstrated extensive knowledge about the Nissan Rogue. He was courteous, professional, and efficient throughout the lengthy experience of purchasing a car. We felt we had enough time to make a de Rogue. He was courteous, professional, and efficient throughout the lengthy experience of purchasing a car. We felt we had enough time to make a decision without being pressured. We would certainly recommend Shane and Tasca Nissan to friends in the future. Sharon was also efficient in scheduling our appointment and making it as convenient for us as possible. Thank You, Heidi Hannon More

As soon as I entered the service room Ryan had a smile on his face and asked what he could do help me with. He reminded me that I was due for an air filter change and I appreciated that because it is import his face and asked what he could do help me with. He reminded me that I was due for an air filter change and I appreciated that because it is important to me, I also needed other things done. I asked how long it would take and it took exactly that amount of time. The car was well washed and even vacuumed, I was happy about that. I had a question for him when he came into the showroom and was still courteous and helpful. When I left he had attached something I bought in the waiting area and said it was a pleasure to meet me. I was so impressed with his patience and respect and I left with a smile and grateful for the experience even if it cost me money! and he just made me feel good. He is a remarkable man and I hope he helps me with the service I need next time. More

Jarrod and Matt were so helpful with my purchase! They always greeted me with a smile and answered all of my questions. I love my new Nissan Rogue! I would highly recommend this dealership in purchasing a always greeted me with a smile and answered all of my questions. I love my new Nissan Rogue! I would highly recommend this dealership in purchasing a new car! More