Tasca Kia White Plains

Dishonest Dealer Purchased a car through the internet within one day after listed at list price. Called next business day and was informed the car had been sold from Purchased a car through the internet within one day after listed at list price. Called next business day and was informed the car had been sold from under me. Gave me a phony song and story offering to find me another car. More

Unethical and unprofessional service department Unethical and very unprofessional service department. They seem friendly at first but then they start gas lighting you making you feel crazy for comin Unethical and very unprofessional service department. They seem friendly at first but then they start gas lighting you making you feel crazy for coming in. Their answer to everything is that you do not have a problem without even examining the car. More

stolen deposit I have been buying cars from this kia for years with EXCELLENT customer service, until recently. I went in with my youngest brother to get him a car. I have been buying cars from this kia for years with EXCELLENT customer service, until recently. I went in with my youngest brother to get him a car. His credit was not the greatest and he had no down payment at first so the finance manager suggested after running the credit a few times to come up with a down payment. A few weeks went by and after getting $1600 dollars, we went back to service my car and get my brother a car. I sat with James B finance manager about a problem with my warranty on my only 6 month old car but also spoke about my brother getting a car, he went to deal with service for my car so we sat with a salesman Reggie unknown last name. He showed us a 2015 Kia soul on his computer, when we went outside to physically look at it he suggested giving him the deposit he will go work with James to get the deal done. I admit i was in a rush to get to work so i didnt pay attention to detail, he came back out and said we are good to go he will call us when everything is ready. A few days later he called and said James could not get a deal done but told us to go to Greenwich Honda and meet with Chris P he would be able to get us a great deal. We asked about our deposit and he told us we would get it back with in a few weeks. I had no reason to believe this was false because as I stated earlier i bought more than 5 vehicles from this Kia, but never had a deposit returned because a deal could not be done. Either way after going to Honda in less than 2 hours driving off with a car, both Chris P and Jordan David from Honda diligently tried to help us get our deposit back because it was supposed to be returned with in one day. Fast forward to now when calling apparently Reggie was fired and the sales manager Tony is no longer there. When speaking with James he stated we should have never gave Reggie the money, and it is out of his hands. I want to point out i am not a bitter or angry customer because of this one sale. I am angry because now my deposit is lost and no one has any answers for me. More

Tire Disaster HORRIBLE SERVICE! I have a 2018 Kia stinger (leased). I actually brought my car in for service last Thursday the 31st for an oil change and rotation o HORRIBLE SERVICE! I have a 2018 Kia stinger (leased). I actually brought my car in for service last Thursday the 31st for an oil change and rotation of my tires. I also mentioned to the service department when I dropped off the car to please look at my tires because my tire pressure light came on that morning probably because it was very cold that day, but still check. I got the car back with the tire pressure light still on, was told if I drive around the light should come off. I literally drove home that night, back to work the next day being Friday and almost home, the tire pressure light was still ON. I tried calling Kia Friday afternoon about the light still being on but of course THEY NEVER PICK UP THE PHONE. However on my way home that Friday night I hit a very big pot hole that I had to pull over and call 24 hour road side assistant to come and switch my actual tire with a donut(spare tire). Saturday morning I went to Kia and I was two hours late for work so I can stay with my car. They took the tire out the trunk and stated that the tire had a slash in it. They never looked at the rim, to inspect it literally nothing, just the tire. So I said this is great my rim didn’t get messed up and that they had to order the tire and it will be in on Monday because they didn’t have the tire in stock. I was very understanding so I went home again with the donut on my car until Monday. Drop the car off Monday morning at 9am, I didn’t receive not one phone call about my car all day. I decided to call at 5pm and of course they gave me unlimited excuses. So come to find out my rim was damaged (that they never even looked at), they tried calling their rim repair guy to come in to fix the rim, he didn’t have any availability Monday to come in to see if the rim could be fixed that day or they needed to order me a whole new rim. At this point it’s 5 pm and my car was in their care for almost 8 hours and they didn’t do a SINGLE thing. I went to go pick up my car after work and I received my key from the front desk and at this point I’m upset. I got in my car and I immediately smelled a cigarette scent and my window was slightly cracked (very fishy). So I went back inside and asked to speak to the manager. I first spoke to Jules who the services manager and I stated “my car smells like cigarettes” and he said “I don’t think anyone here smokes.” I then said, “well I don’t and I didn’t give you my car like that, however since we’re on the topic what happen today”. All excuses from there, they supposedly tried calling me twice on a phone number that is no longer my number and every time I take my car in I give them my updated phone number and tell them to fix it. At this point I was beyond frustrated because this was 3 days with a donut on my car and I felt unsafe in my own car. I demanded to speak with a manager, that being James who was currently with a customer at the time. I simply told the front desk I will wait because I know James and he was the person who I signed my lease with. The service manager thought it was a good idea to try to explain to me again and again their “xxxx ups”. By this time I had to restate that I don’t care about the rim nor the tire at this point, what I care about is my safety and the fact that I have to drive another day with this donut isn’t ideal nor safe. To make a very long story short I spoke to James and the owner of the dealership now, Nick and they told me given them until Tuesday noon to figure out what they were going to do about the situation. Today’s noon came and went, I didn’t get a phone call. So I went over to Kia on my lunch break and they supposably had the guy come fix the rim overnight. They replaced my rim and tire right then and there which I’m happy they did. I’m just very upset that it took a lack of communication and careless of my safety. This isn’t the first time Kia has done something like this to me when I dropped my car off for services, but this time I am for sure making a bigger deal. I do strongly feel that because I am a women in my 20s they can take advantage of me but again they are wrong. This is not my first car and it definitely WONT be my last. Plus I am very educated with a lawyer. The only person I will deal with going forwarded if i choice to bring my car to “North Kia” or “Kia White Plains”; whatever you guys want to call yourself is a young man name Tommy in service. He’s a very nice gentlemen and was the only one understanding my frustration in all this mess. More

excellent james the finance manager did all above and beyond to insure my satisfaction . i would recommend him and his dealership with out any questions. he is james the finance manager did all above and beyond to insure my satisfaction . i would recommend him and his dealership with out any questions. he is one of the most gracious and honest people working in the car business. you can contact me for confirmation of my words jamesnicol@optonline.net More

Best Car Buying Experience I was involved in accident which resulted in the total loss of my 2018 Optima S. Needing a new car and frustrated by the games that Yonkers Kia played I was involved in accident which resulted in the total loss of my 2018 Optima S. Needing a new car and frustrated by the games that Yonkers Kia played last time, I opted for Kia of White Plains. They got me into a 2019 Optima S for about the same price I was paying for the 2018! After being toyed with about the down payment on the last lease, James answered all my questions about surprise costs and hidden fess on this lease with patience and professionalism; he also walked me through the process of settling up with Kia Finance for the loss of the older vehicle. Carolina was genuinely excited for the purchase of my vehicle, and was extremely patient with my delay of almost 2 weeks from time of deposit to completion as I waited for the insurance processes to move forward. Thank you! More