Tallassee Automotive

LOVE MY CAR! Clay went out of his way to make sure the car I wanted was located. He definitely has more patience than me! He found the vehicle (Ford Fusion Titaniu Clay went out of his way to make sure the car I wanted was located. He definitely has more patience than me! He found the vehicle (Ford Fusion Titanium - Hybrid) and NO buyers remorse. Love it! Will continue dealing with him and Tallassee Automotive! More

Do NOT do business with this dealership! Really wish this website would let me give this dealership ZERO stars. After making an appointment (two days prior) and driving an hour to see a speci Really wish this website would let me give this dealership ZERO stars. After making an appointment (two days prior) and driving an hour to see a specific vehicle, we were told that the vehicle was unavailable for the next TWO WEEKS! Unavailability due to owner driving the vehicle on vacation. Who wants to buy a not-so-new-anymore $50,000 vehicle that has already hundreds of miles on it? The answer....NO ONE! More

Absolutely Fabulous These people are amazing. From the moment you pull on the lot, someone is there to assist you, but not pressure you. Every one of the employees is kin These people are amazing. From the moment you pull on the lot, someone is there to assist you, but not pressure you. Every one of the employees is kind, friendly and personable. They work together as a team to help you and don't seem to fight over who is going to make a sale, which is nice. They care about the customer and each other. Its a real family atmosphere. Our salesperson, Wallace, did everything he could to help make us comfortable and make the car buying experience pleasurable. We bought two brand new Jeeps from them. Amazing people....great vehicles...fantastic experience! Thank you to these wonderful people! More

Customer Service experience very poor The initial experience of the purchase of my vehicle was great! I called one day during the middle of the day and shared what I was looking for. The The initial experience of the purchase of my vehicle was great! I called one day during the middle of the day and shared what I was looking for. The sales person searched their inventory, communicated back within a very reasonable timeframe, and was anxious to close the sale that evening. Well, I closed, but was very unhappy with the interest rate they provided. They said they just couldn't do any better. Well, I find out later that they didn't WANT to do any better because the manufacturer who gave them the interests rate pays the dealership for selling at a higher interest rate. Within two days, I was at my bank who knocked off 2 percentage points from my loan (this worked out to save me almost $4000 over the course of my loan!). Within a few weeks of my purchase, I began having some issues with my vehicle (two significant issues that affect the quality of the vehicle and possibly my safety), so I took it in for warranty. A major component had to be ordered, so it meant another visit to get it replaced. The service department told me they would call me once the part arrived. I never hear from anyone, so I called them. The person I spoke with told me the part had been there for days (in fact, it arrived the very next business day of when they ordered it). I asked why nobody called me, and I was told they send postcard notifications, not phone calls. I told them I never received a postcard either. So, I drove many miles to take my vehicle back for the part to be replaced. I was able to leave within a few hours. When I got back in my vehicle, there were grease spots on the interior's upholstery. I let it slide and didn't say anything, thinking I would just clean it myself rather than them try and only make it worse. I left the dealership and within 2 miles of leaving, the same issues occurred. The part they replaced--assuming they actually did replace it--did not rectify anything. So, I turned around and returned to the dealership. The service manager, whom I'm told is an in-law to Mr. Atkinson, was not the friendliest as he smarted off at me because I parked my vehicle in a place that he didn't like. I told them the vehicle was still not repaired. They told me I could bring it back another day and they would look at it again. Since I do not live close to Tallassee, I told them it would have to be a Saturday that was convenient for me. When the vehicle was sold to me, I was told that if a need ever arose in which I needed service, the dealership would be more than glad to send a representative to my town to retrieve the vehicle and return it once service was completed. I thought...hmmm...that's what I call going above and beyond. I've been in a customer-service industry all of my life, which is a long time, and THAT is the kind of service that means something special. Not that I would ever expect to exercise that option, but the gesture of making the offer was very kind and appreciated. Well, since my service issues remain unchanged, that offer has been rescinded as I was told that management said I would have to bring the vehicle in myself. I have been e-mailing the dealership for over a week to setup an appointment, but all e-mails have been unanswered. They were quick to respond, however, when I was trying to give them some money! Hmmmm....funny how that works! To this day, I still have not heard from the dealership. I tried phoning a few times, and one time the phone just rang and rang and rang and finally went to a voice greeting. I called back on another line, and it took forever for someone to answer, but a human finally did. I had never heard of this dealership prior to this purchase, but was referred to them by a close friend of mine who is also a friend of Mr. Atkinson's. I have just learned that Mr. Atkinson has sold his dealership. I have tried calling Mr. Atkinson personally to see if he could at least put me in contact with someone at the dealership who would be of some help. He refuses to accept my calls. I don't blame the man for not wanting to deal with any headaches since he no longer owns the business, but what about one's reputation? Does that not matter anymore these days?! I suppose the team at the dealership now doesn't care about me. What's sad is that I have 3 family members that were about to go buy a vehicle from this dealership. But, the dealership just lost out. Word of mouth will spread...it may take some time...but it will spread. I was hoping the dealership would be an advocate for me in communicating to the manufacturer since they were having so much problem determining how to make the repairs, but I don't see that happening. I do not wish ill will on anyone, and I know that it is a very small percentage of situations that happen like mine. I take that into consideration and know it's not the dealership's fault, but they could at least offer the customer service one would expect. I suppose I now will have to write the manufacturer directly and file a formal complaint. And, I will seek another dealership to try and service my vehicle....guess the Tallassee guys will be happy to see me go...along with the sale of 3 other vehicles they won't get! More

Internet buying This was the easiest vehicle that I have ever bought. Everything was done through email while I was in Germany and the vehicle was ready for me once I This was the easiest vehicle that I have ever bought. Everything was done through email while I was in Germany and the vehicle was ready for me once I arrived at the dealer. I want to give a big thanks to Jason Sears for working with me and staying true to his word! More

it was great I have bought 4 vehicles from Ben Atkinson and was very pleased with my last purchase Eric Gill over and beyond to help me with my purchase I have bought 4 vehicles from Ben Atkinson and was very pleased with my last purchase Eric Gill over and beyond to help me with my purchase More

Great vehicle buying experience. First time buyer at Ben Atkinson - but I would give it five stars as compared to other inquiries I made regarding similar SUV's. I drove the vehicle First time buyer at Ben Atkinson - but I would give it five stars as compared to other inquiries I made regarding similar SUV's. I drove the vehicle, liked it and purchased the Jeep Cherokee Limited the next AM. Jason and Mike were very helpful in making this a good experience. Thank you. More

Thanks guys! Big thanks to Erik, Jason, and Bruce. Bought a Mustang, they found a way to save me some money between the time I ordered and the time I took deliver Big thanks to Erik, Jason, and Bruce. Bought a Mustang, they found a way to save me some money between the time I ordered and the time I took delivery, and shared my enthusiasm for the car. I definitely recommend the guys at Ben Atkinson Motors. More

Long time customer I have purchased 8 vehicles since 1991 and they have always been very fair and honest to deal with. Never any hidden costs or charges. Everyone is ver I have purchased 8 vehicles since 1991 and they have always been very fair and honest to deal with. Never any hidden costs or charges. Everyone is very helpful and willing to help you find what is right for you. More

a great place to go for automotive needs of any kind I have been dealing with the service dept at Ben Atkinson for a long time. They kept my 02 f150 in great shape, always friendly, courteous and prompt. I have been dealing with the service dept at Ben Atkinson for a long time. They kept my 02 f150 in great shape, always friendly, courteous and prompt. When it was time to upgrade in trucks Clay Brantley took the time to find out what I wanted in a newer used truck. At the time he didn't have what I wanted, but he told me he would be on the lookout for one. Just a week later he came trough with a great truck. Everyone at the dealership was great to work with. More