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Tacoma Subaru

Tacoma, WA

4.4
206 Reviews

3838 South Tacoma Way

Tacoma, WA

98409

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Showing 206 reviews

March 29, 2022

I would only recommend working with this dealership if you are an in-state customer. They have no interest or ability to accommodate out of state buyers. This is sad, and thus the lower rating of 3 star More

by tedjwagner
Recommend Dealer
Yes
Employees Worked With
other
Mar 29, 2022 -

Tacoma Subaru responded

Hello Ted, we appreciate you taking the time to provide our Tacoma Subaru Store your feedback. Feedback is one great tool that provides us the opportunity to where improvements need to be made, and where perfection has been created. We will be forwarding your feedback to our Management team. Thank you for your feedback. - Sara (in customer service)

March 28, 2022

Great customer service, easy to get an appointment. Always keeps you advised on your service More

by don.tuman1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Mar 28, 2022 -

Tacoma Subaru responded

Hey Don, thank you for the amazing five star review! We at Tacoma Subaru are very happy to know that your experience having your Subaru Legacy serviced, was just what you needed while working with Lisa Campbell, your Service Advisor. We look forward to your next oil change! Thank you and drive safe. - Sara (in customer service)

March 25, 2022

Quick service friendly great snacks in the waiting area and clean bathrooms and very happy More

by Ukrainian mafia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
Mar 25, 2022 -

Tacoma Subaru responded

Hello, thank you for your outstanding five star review! We at Tacoma Subaru are so very thrilled to hear that our Service Team provided you the visit that you needed, and expected. We cannot wait to see you soon for your next visit. Thank you - Sara

March 24, 2022

Great service team! Very customer oriented and express service was exactly that! Didn’t oversell what service I needed done. More

by Celeste.papier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None in sales
Mar 25, 2022 -

Tacoma Subaru responded

Hi Celeste, thank you for taking the time to leave us a positive review. We really appreciate you taking the time to give us some feedback on your recent oil change for your Subaru Forester. Our team at Tacoma Subaru is happy to hear that you were impressed with your Service Advisor, Matt Grundhoffer. We’re looking forward to seeing you again soon! - Sara (in customer service)

March 23, 2022

Very friendly customer service and very good with providing updates as to the status of our car. More

by Bratwurst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrel
Mar 24, 2022 -

Tacoma Subaru responded

Hey, thank you for the great review. We at Tacoma Subaru are excited to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change and providing you a five star visit! Thank you. - Sara (in customer service)

March 18, 2022

The service was timely and the communication was great, a pleasant experience for the most part. More

by tomthunell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt in service
Mar 21, 2022 -

Tacoma Subaru responded

Hi Tom, thank you for the great five star review. We at Tacoma Subaru are so very excited to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change! Thank you. - Sara (in customer service)

March 14, 2022

Every time I take my car to Tacoma Subaru, the service tech is always extremely courteous and informative, both when I bring it in and when I pick it up. Plus, their prices are very fair. I drive from 30 More

by Bonniebury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason Quinn
Mar 14, 2022 -

Tacoma Subaru responded

Hey Bonnie, thank you for taking the time to leave us a positive review. We really appreciate you taking the time to give us some feedback on your recent service visit for your Volkswagen. Our team at Tacoma Subaru is beyond happy to hear that you were impressed with Mason Quinn, your Service Advisor. We’re looking forward to seeing you again soon for another fantastic visit! - Sara (in customer service)

March 09, 2022

Top service, good value for the service is why I have been coming back for over 20 years! More

by Waterlily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colton
Mar 10, 2022 -

Tacoma Subaru responded

Hello, thank you for taking the time to leave us a wonderful review. We really appreciate you taking the time to give us some feedback on your recent service visit. Our team at Tacoma Subaru is happy to hear that you were impressed with our staff and services. We’re looking forward to seeing you again soon! - Sara (in customer service)

March 08, 2022

Went in for an oil change and inspection. I went to the quick service area, not the standard area. I did not have an appointment. I waited in their quick service waiting room for about 40 mi More

by NeonPro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remeber the service advisors name.
Mar 08, 2022 -

Tacoma Subaru responded

Hey, thank you for the amazing five star review. We at Tacoma Subaru are so very excited to know that your experience having your vehicle serviced, was just what you needed! Friendly faces, and attentive customer service is what we hope to provide all our customers. We look forward to your next oil change and another outstanding visit! Thank you. - Sara (in customer service)

March 08, 2022

My service advisor, Matt, was wonderful and really looked after his customers. He was quick but thorough. More

by kaningc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grundhoffer
Mar 08, 2022 -

Tacoma Subaru responded

Thank you so much for choosing Tacoma Subaru for your Subaru Ascent! We’re excited to hear that you had such a great experience with Matt Grundhoffer, your Service Advisor. We are here to help our clients every step of the way and we're happy to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)

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