We love our Subarus and had a great experience purchasing our Forester, but our service experience at Tacoma Subaru was very disappointing. We had a scheduled 10:30 a.m. appointment for an oil change and windshield replacement. I dropped the car off early and was initially helped by Patrick, who provided a loaner, which I appreciated. However, he made a snide remark about how long the windshield had been at the dealership, despite my explanation that we had moved and that the part took a long time to arrive. Near 4:00 p.m., I was called and told the oil change had not even been started and asked if the dealership could keep my car overnight. This was never communicated in advance and was not an option, as I live about an hour away and have two young children. I was not notified the car was ready until after 5:00 p.m., with no apology for the delay. At pickup, Jenna informed me I needed to pay for the oil change, even though we were told twice that our first oil change was included—once when purchasing the vehicle from Mike McGinnis and again when the appointment was scheduled. When I explained this, I was told there was no note in the system and that Subaru “doesn’t typically do that.” The interaction felt dismissive and rude, and no solution or escalation was offered. I later emailed the service manager, Travis, and never received a response from him. I was contacted once by Jennifer, who stated she was not authorized to resolve the issue. The following day, we received a message stating they would not issue a refund. Between the poor communication, long delays, rude treatment, and lack of accountability from management, this experience fell far below the customer service standards Subaru promotes. We will not be returning to Tacoma Subaru, and I would encourage others to consider a different location if they expect to be treated with respect.

The service department is outstanding! They took the time to research the part I needed, track it down, and get it to me. Their professionalism, courtesy, and job knowledge is a refreshing change. When/if my new Subaru Legacy needs parts, these are the folks I'm going to. Highly recommend the parts dept at Tacoma Subaru.

Good and friendly service. Did exactly what needed to be done and in a timely manner

TR was great to work with. Had a great understanding of the cars we wanted to see and had options to see the differences between. Made car looking and buying an easy/stress free process.

Excellent, yes, from start to finish. Crystal Howell sold us our Outback today and it was a wonderful experience from the start. Can I give her 6 Stars? She really knows her product and she conveys her knowledge well! She's friendly, a real person. Trustful. The whole experience was grand! Thank you! I'll send friends and I'll be back.

Excellent help from walking in the door to driving off of the lot with our new car. Our entire visit was pleasant and our time and input was at the forefront. We dealt with Stephen Hammes, a great guy and very knowledgeable. We finished our siging with Eric. Very excited about our car. This was our best vehicle purchase ever!