Back

Tacoma Subaru

Tacoma, WA

4.4
206 Reviews

3838 South Tacoma Way

Tacoma, WA

98409

Directions

By Type

Showing 206 reviews

June 15, 2022

We were in and out in no time. The staff is very friendly and welcoming More

by CG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris
Jun 16, 2022 -

Tacoma Subaru responded

Hi CG, thank you for the fabulous five star review. We at Tacoma Subaru are so very excited to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change! Thank you. - Sara (in customer service)

June 15, 2022

Great service. Sales people need to not make promises that can’t be fulfilled . Was told I would get a free oil change. Didn’t happen. They stopped doing free f More

by Timothy McKern II
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt , Joel Bowlin
Jun 16, 2022 -

Tacoma Subaru responded

Hey Timothy, thank you for taking the time to leave us an outstanding review. We really appreciate you taking the time to give us some feedback on your recent oil change for your Subaru Crosstrek. Our team at Tacoma Subaru is simply delighted to hear that you were impressed with Matt Grundhoffer, your Service Advisor and our services. We looking forward to seeing you again soon! - Sara (in customer service)

June 10, 2022

Matt was awesome very efficient polite and did a good job Coming there is very courteous and very efficient More

by Putterbutt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt in service department
Jun 10, 2022 -

Tacoma Subaru responded

Hey there, thank you for the great five star review. We at Tacoma Subaru are thrilled to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change! Thank you. - Sara (in customer service)

June 10, 2022

express service great! My service consultant Matt was professional and thorough and explained all findings. More

by Mjstephan3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Jun 10, 2022 -

Tacoma Subaru responded

Hello, thank you for taking the time to leave us a positive review. We really appreciate you taking the time to give us some feedback on your recent oil change and tire rotation on your Subaru Forester. Our team at Tacoma Subaru is extremely happy to hear that you were impressed with Matt Grundhoffer, your Service Advisor and our services. We’re looking forward to seeing you again soon! - Sara (in customer service)

June 03, 2022

Received a interior detail for $220 and my carpet still had visible dirt and my windshield was worse after the detail; it was smeared and covered in residue with whatever was used to clean it, unfortunatel More

by Genesis_newsome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel Bowlin
Jun 03, 2022 -

Tacoma Subaru responded

Hello Genesis, we regret to hear that you haven't received the excellent customer service that we're capable of. We assure you that it is never our intention. We will be forwarding your feedback to our Management team at Tacoma Subaru, and someone will be contacting you shortly. Thank you - Sara (in customer service)

May 25, 2022

Ran my credit without my permission and I paid cash for the car. Purchased on 3/15/22 and was supposed to be ready the next day but wasn’t until 3/18/22. Still no license plate. My last live chat with Brea More

by Klgaines
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brea, Taryn, Chris
May 26, 2022 -

Tacoma Subaru responded

Hello, although we wish your experience had been a positive one, we appreciate your feedback. We genuinely strive to provide our customers with professional and personable sales experiences, but it appears that you didn't experience this. We will be forwarding your feedback to our Management team at Tacoma Subaru, and someone will be contacting you shortly. Thank you - Sara (in customer service)

Jun 03, 2022 -

Klgaines responded

Surprise, surprise! No one has contacted me from Tacoma Subaru. It’s been a week since “someone will be contacting you shortly.” This is 100% typical and why I tell everyone (I’m a nurse manager in a BIG hospital) to never do business with Tacoma Subaru.

May 20, 2022

I like the fact you have one person that is assigned to you and that’s who explains things start to finish. Additionally they don’t push services on you you don’t need. More

by Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
May 20, 2022 -

Tacoma Subaru responded

Hello Ali, thank you for the outstanding five star review. We at Tacoma Subaru are so very happy to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change and another amazing visit! Thank you. - Sara (in customer service)

May 17, 2022

Reps are always pleasant and friendly every time I take my car in for service. More

by Bwestfall2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
May 17, 2022 -

Tacoma Subaru responded

Hello, thank you for the fabulous five star review. We at Tacoma Subaru appreciate you not only for your feedback, though also for your continued efforts in being one of our amazing valued customers. We are thrilled to know our Service Team provided you an excellent visit. Thank you - Sara (in customer service)

May 11, 2022

They were prompt, kind, and quick. I had things I needed to do that day and they worked hard around my schedule to make it possible. More

by aylasgarden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bowlin
May 12, 2022 -

Tacoma Subaru responded

Hi Aylasgarden, thank you for the terrific five star review and feedback. We at Tacoma Subaru are super excited to know that your experience having your Subaru Crosstrek serviced, was just what you needed while working with Matt Grundhoffer, your Service Advisor. We look forward to your next oil change and other outstanding visit! Thank you. - Sara (in customer service)

May 11, 2022

I visited Tacoma Subaru looking to trade in my vehicle and buy a new 2022 crosstrek. I worked with Josue who was very professional and did everything to make the car buying experience easy. He even went o More

by Jhollar99
Recommend Dealer
Yes
Employees Worked With
Josue
May 12, 2022 -

Tacoma Subaru responded

Hello Jhollar99, thank you for taking the time to provide our Tacoma Subaru your fabulous feedback. We are beyond thrilled to know that working with Josue Caballero was transparent, hassle free, and took the extra mile to make sure you both are happy.. We hope that you love your 2022 Subaru Crosstrek, and we cannot wait to set up your first oil change in our Service Department. Thank you for using our Express Store on our website. Thank you and drive safe - Sara (in customer service)

...
7
...