Tacoma Subaru

To many little mistakes I have my problems with this place and I always have, I have come before for oil changes because they offer deals online and it is cheaper then doing I have my problems with this place and I always have, I have come before for oil changes because they offer deals online and it is cheaper then doing the work myself. This time I finally had enough, the first issue was that it took over 2 hours to change my oil, I was told 45 minutes when I arrived and was met with excuse after excuse when I asked about my service. Second, I was asked 3 times if I wanted my car washed, I said "no Thank you" each time, the last time they washed my car it looked like they used sand paper. When I got my car back it was washed and covered in new scratches. Third and this may seem petty but it just shows the lack of pride in the shop, I bought custom valve stem caps and when I got the car back one was replaced with a cheap damaged plastic one. The last an final thing that showed the lack of pride in there work was on the ride home all I smelled was burning, when I got home I rolled under the car and found the header was covered in oil that was spilled by the technician. I will take my car to Outback Automotive from now on, it is cheaper and they take pride in what they do, not to mention they wont sell you things you don't need. More

After driving 50+ miles having thoroughly discussed the deal on the phone, and arriving at the dealership, making the deal, signing our intent to make the deal, shaking hands, we were told the bank was clo deal on the phone, and arriving at the dealership, making the deal, signing our intent to make the deal, shaking hands, we were told the bank was closed and they'd call us first thing in the morning. When I finally called them the next late afternoon because they hadn't bothered to call us, they had changed the deal from Zero down to $1500 down and raised our payments by $200. This was more than the higher end car we are currently driving. Total xxxxxxxxxx. This was after they told us over and over how above-board they are and don't play games. TOTAL WASTE OF TIME! Go to Ali at Subaru in Renton if you don't want to be jerked around. Oh, and before things got bad, while we were at the dealership they offered us incentives to come on this site and others and favorably rate them, but when the deal fell apart (or rather, after their bait and switch didn't work), they threatened us to not slander them on these same sites. Truth is an absolute defense to claims of slander or libel. Idiots! Unscrupulous! And a bunch of four letter words I'll spare you from reading. Just a total waste of time. And total liars! Liars, Liars, Liars!!!!! More