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Tacoma Subaru

Tacoma, WA

4.4
206 Reviews

3838 South Tacoma Way

Tacoma, WA

98409

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Showing 206 reviews

September 20, 2021

My scheduled maintenance visit was flawless! Colton is always courteous, helpful and friendly. I would recommend Tacoma Subaru for your service needs! More

by kmletellier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colton
Sep 20, 2021 -

Tacoma Subaru responded

Hello, thank you for taking the time to leave us your amazing review. We really appreciate you taking the time to give us some feedback on your recent service. Our team at Tacoma Subaru is happy to hear that you were impressed with Colton Cornish, your Service Advisor and our services. We’re looking forward to seeing you again soon for your next oil change! Thank you. - Sara (in customer service)

September 17, 2021

Paid cash for a used car. Chris in financing was not honest about add on costs and we paid almost a 1000 dollars extra for add on costs that were not explained as 'optional.' We definitely felt cheated More

by Michael
Price
Recommend Dealer
No
Employees Worked With
Chris - Finance
Sep 17, 2021 -

Michael responded

Chris, Finance Tacoma Subaru - thanks for your nasty, cocky response to our inquiry.

Sep 17, 2021 -

Tacoma Subaru responded

Hi Michael, thank you for your feedback. We will be forwarding your feedback to our Management team at Tacoma Subaru, and someone will be contacting you shortly. Thank you - Sara (in customer service)

September 13, 2021

I have always felt respected and taken care of by the service department at Tacoma Subaru. I have never felt bamboozled or that they were dishonest regarding any service or maintenance needed. I cannot s More

by 360blueberry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason
Sep 13, 2021 -

Tacoma Subaru responded

Hello, thank you for the fabulous five star review. We at Tacoma Subaru are extremely excited to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change! Thank you and drive safe. - Sara (in customer service)

September 10, 2021

Service provided exceeded my expectations. Staff were courteous and prompt at attending to my needs. Everything were explained to me before the service was started. They never failed to please their cos More

by Chicuita
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Tolkerson
Sep 10, 2021 -

Tacoma Subaru responded

Hi Chicuita, thank you for taking the time to leave us truly amazing review. We really appreciate you taking the time to give us some feedback on your recent service visit. Our team at Tacoma Subaru is happy to hear that you were impressed with our staff and services. We’re looking forward to seeing you again soon for another outstanding visit! - Sara (in customer service)

September 09, 2021

Colton did an amazing job! He explained everything to me and the details of where my car was at maintenance wise. He explained how my breaks, air filters, tires etc looked! I actually trust this dealership More

by jillian.lowe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton
Sep 10, 2021 -

Tacoma Subaru responded

Hi Jillian, thank you for taking the time to let us know of your great experience. We at Tacoma Subaru are so happy to know that your visit working with Colton Cornish, your Service Advisor was transparent, quick and easy. We are so happy to hear that the oil change and free multi-point inspection on your Subaru Crosstrek, was just what you needed. We look forward to hearing from you and setting up your next visit. Thank you - Sara (in customer service)

September 08, 2021

I have to make clear that Lisa Campbell is a true asset to Tacoma Subaru. She’s the most helpful, friendliest person I’ve come across in a long time, and she even saved me money on my service that I had no More

by Jason C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Campbell
Sep 09, 2021 -

Tacoma Subaru responded

Hello Jason, thank you for taking the time to leave us this amazing review. We really appreciate you taking the time to give us some feedback on your recent experience working with Lisa Campbell. Our team at Tacoma Subaru is excited to hear that you were impressed with our staff and services. We’re looking forward to seeing you again soon for another five star experience! - Sara (in customer service)

September 06, 2021

In and out quick service of my 2019 Crosstrek Subaru. My wait time was minimal . And setting up appointment online was super easy and great More

by marioad86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 07, 2021 -

Tacoma Subaru responded

Hi Mario, thank you for taking the time to leave us a positive review. We really appreciate you taking the time to give us some feedback on your recent maintenance on your Subaru Crosstrek. Our team at Tacoma Subaru is happy to hear that you were impressed with our staff and services. We’re looking forward to seeing you again soon for another outstanding visit receiving the customer service deserved! - Sara(in customer service)

August 29, 2021

Fast and efficient, not complaints! My only complaint is that this seems a bit pricey for an oil change. More

by chadagehring
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Campbell
Aug 30, 2021 -

Tacoma Subaru responded

Hi Chad, thank you for the great five star review and your feedback. We at Tacoma Subaru are beyond excited to know that your experience having your Subaru Forester, was just what you needed. We look forward to your next oil change! Thank you. - Sara (in customer service)

June 19, 2021

The sales person ( Sara) was very helpful and friendly. She took the time to show and explain the upgraded features of the car we were interested in. More

by Yellowchevy67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara, Joel Bowlin
Jun 21, 2021 -

Tacoma Subaru responded

Hi, thank you for your great review and choosing Tacoma Subaru! We’re happy to hear that you had a great experience working with Sera Brunner. We hope you love your new vehicle and look forward to seeing you again soon. Don’t forget you get free car washes for life at Tacoma Subaru! We look forward to setting up your first oil change. Thank you for using our Express Store on our website. - Sara (in customer service)

June 03, 2021

Im one state over with cash and they said they will not sell to idaho??? I said i could come there and she said no.. i really would like to ask the owner if they like turning people down with cash in hand. More

by sheri_krum
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel Bowlin
Jun 03, 2021 -

Tacoma Subaru responded

Hi Sheri, although we wish your experience had been a positive one, we appreciate your feedback. We genuinely strive to provide our customers with professional and personable sales experiences, but it appears that you didn't experience this. I’m passing this along to the management team at Tacoma Subaru and someone will be in contact with you soon. - Sara (in customer service)

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