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Swickard Toyota

Edmonds, WA

4.6
1,576 Reviews
Call Dealership (866) 858-1515

21300 Highway 99

Edmonds, WA

98026

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1,576 Reviews of Swickard Toyota

October 28, 2024

They did a great job. We highly recommend them. They considerate and sent us a video of the work they did the next day. More

by johnjanem380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
We were provided shuttle service and the driver was excellent--courteous and fun., Paul Chung, Taylor Covert
Report | Print
Oct 28, 2024 -

Swickard Toyota responded

We're happy to hear that you had a positive experience with Swickard Toyota! Thank you for recommending us and appreciating the extra effort from our team. We look forward to serving you again in the future!

October 28, 2024

Easy check in. Polite greeting. Informed of work to be done. Pretty good coffee. Thank you. More

by daphne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Oct 28, 2024 -

Swickard Toyota responded

Daphne, thanks for leaving Swickard Toyota a five-star review! We are glad you enjoyed the coffee, and our team was polite. See you down the road!

October 26, 2024

Straightforward, clear, evaluated previous service to determine what was truly needed. Gave me clues to what to watch out for in the future. More

by Jwj19
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler, Paul Chung
Report | Print
Oct 28, 2024 -

Swickard Toyota responded

We're glad to hear that our team at Swickard Toyota provided you with clear and helpful service insights. Thanks for sharing your experience!

October 24, 2024

Khing Ly and his service department team have always provided excellent care our Toyota vehicles. This recent annual service for my RAV4 oil change, tire rotation and winterization is another example. More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khing Ly
Report | Print
Oct 24, 2024 -

Swickard Toyota responded

Alan, we're delighted to hear that Khing and the Swickard Toyota service team continue to provide excellent care for your vehicles. Thank you for trusting us with your RAV4's maintenance!

October 24, 2024

My first time experience was easy and as promised. Good job all around. I’ll be back More

by janthonypl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Oct 24, 2024 -

Swickard Toyota responded

We love to hear it! Thank you for sharing your Swickard Toyota experience. We look forward to your next visit!

October 24, 2024

I trust Khing because he is knowledgeable, thorough, and honest. He is a credit to Swickard Toyota. More

by morrie77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khing Ly
Report | Print
Oct 24, 2024 -

Swickard Toyota responded

Thank you for sharing this praise for Khing! We're grateful for all your support of Swickard Toyota, Morrie.

October 24, 2024

Khing is always helpful and takes care of my needs at Swickard Toyota. I highly recommend this dealership for service. More

by ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khing
Report | Print
Oct 24, 2024 -

Swickard Toyota responded

Thank you for recommending Swickard Toyota! We're delighted to hear that Khing consistently provides helpful service and takes care of your needs. We appreciate your support!

October 24, 2024

I came in for a detail and oil change for free as part of a deal. I explained to the service guy that I didn't want it to use my Toyota care allotment. Despite the instructions, they used one. I am not confi More

by Wongv3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph
Report | Print
Oct 25, 2024 -

Swickard Toyota responded

I'm sorry to hear about the confusion with your service visit. We strive for clear communication and top-notch service so this feedback is concerning. I will investigate and check to make certain that your Toyota Care Allotment is still intact. Please reach out to me at the email address below with your full name and phone number so that we can discuss the situation. Also, when you contact me, please remember to list the name "Wongv3 " in the subject line so that I can associate that email with this review. Thank you, Terry Collins- Customer Experience Team Lead CustomerExperience@Swickard.com

October 23, 2024

Appointment duration was on time. Safety precautions were taken to ensure my vehicle wasn’t dirty from the service people. Didn’t leave a reminder tag on my window when next service s More

by kalyko53
Recommend Dealer
Yes
Employees Worked With
Paul Chung, Taylor Covert, Traci Amor
Report | Print
Oct 24, 2024 -

Swickard Toyota responded

Thank you for sharing your experience with Swickard Toyota! We're glad to hear the service was professional and punctual, but we apologize for missing the oil change reminder tag. Also, if I may explain, the reason that you were not offered a car wash is that we do not have an on-site carwash facility; instead, we give our customers a coupon for a complimentary carwash at a nearby facility. I hope that they did a great job on your car. If not, let me know, and we'll make sure they do it again. We appreciate your business, and your feedback is very valuable to us, Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

October 22, 2024

Alex is wonderful. He is very helpful and knowledgeable. He walked me through the process, answering all my questions and explaining everything very clearly. He was one More

by Khaluthz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Lemme, Aaron Osborn
Report | Print
Oct 23, 2024 -

Swickard Toyota responded

We're delighted to hear that Alex made your experience at Swickard Toyota so positive and informative. Thank you for choosing us for your car purchase!

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