Swickard Honda of Thousand Oaks

Chase Winchester was very helpful checking me in for my service appointment on 4/11/25. He patiently answered my questions, called me later to ask if a dirty cabin filter could be replaced, and then texted service appointment on 4/11/25. He patiently answered my questions, called me later to ask if a dirty cabin filter could be replaced, and then texted me when the car was ready. I really appreciate that he called me regarding the additional work (cabin filter) rather than texted. When additional work is requested, texting is not sufficient because the customer is almost always going to have questions, and then texting phone-tag begins that becomes very inefficient & unprofessional. I will definitely ask for Chase when scheduling my next service appt. More

Excellent from time I made appointment on line to the time I arrived at the agency and met Jason the agent to the time I received the info that the service was completed. Smooth all the way. time I arrived at the agency and met Jason the agent to the time I received the info that the service was completed. Smooth all the way. More

Everyone from sales to finance was courteous, professional, straightforward and a pleasure to work with. A painless experience (for a change) leasing a new car! professional, straightforward and a pleasure to work with. A painless experience (for a change) leasing a new car! More

Jason is an excellent service advisor. He listened to my concerns and went above and beyond to help me resolve my issue. I had such a positive experience at Swickard, I would highly reco He listened to my concerns and went above and beyond to help me resolve my issue. I had such a positive experience at Swickard, I would highly recommend them. More

I recently purchased a vehicle from this dealership, and I couldn't be happier with my experience. One of the main reasons I chose Honda was because of how incredibly kind and genuine Carlos and Joseph were I couldn't be happier with my experience. One of the main reasons I chose Honda was because of how incredibly kind and genuine Carlos and Joseph were throughout the entire process. From the moment I walked in, they made me feel comfortable, listened to what I was looking for, and never once made me feel pressured. Joseph especially went above and beyond to make sure I understood all my options and felt confident in my decision. Both he and Carlos were patient, respectful, and truly seemed to care about helping me find the right fit—not just making a sale. Thanks to their kindness and professionalism, I’m now a happy Honda driver and would highly recommend this dealership to anyone looking for a stress-free and positive car-buying experience! More

The service here is always wonderful! Jason was extremely kind and helpful. Thank you so much! Jason was extremely kind and helpful. Thank you so much! More

I've only used this dealership for repairs/recalls. If it wasn't for Chase, this last encounter with the dealer would've been a negative one. I had a recall a rep scheduled me for and when I took the v If it wasn't for Chase, this last encounter with the dealer would've been a negative one. I had a recall a rep scheduled me for and when I took the vehicle I was told it needed to be at less than 1/2 tank. Something I wasn't told initially. Then I tried to schedule and customer rep couldn't find the recall on my vehicle (on 2 occasions). When I finally scheduled they reminded me of the gas tank limits. When I took it in I was told this recall didn't apply to me vehicle only an update. I also took my vehicle in because my right rear passenger wouldn't open. This was taken care of immediately and at no charge for me. Thank you Chase. I wish this dealer had better service and would check the information thoroughly before advising customers or booking appointments. More

Chase was very friendly. Was able to get my service recall and software update done in a short time. Was able to get my service recall and software update done in a short time. More

Greg and his team of service technicians were absolutely professional and explained what they were going to do to repair my Pilot. professional and explained what they were going to do to repair my Pilot. More

There were only 2 service assistant available on a Saturday morning at 8:30. There should be more available. I had an 8:30 appointment and had to wait approx. 15-20 minutes for someone to come and tal Saturday morning at 8:30. There should be more available. I had an 8:30 appointment and had to wait approx. 15-20 minutes for someone to come and talk to me about my car. This dealership should know that Saturday mornings will be busy. To have only 2 advisors available it crazy More