Swickard GMC of Palmer

I asked to double check my brakes…my breaks are shaking vibrating bad still even though it shows break pads are good and disc but something else is going on..I expected they would take it for a drive test vibrating bad still even though it shows break pads are good and disc but something else is going on..I expected they would take it for a drive test it figure out what’s wrong..will have to take it in again somewhere else get second opinion.. More

The staff was very friendly they were able to put us in the truck we needed and wanted for our retirement plans to have fun and really explore Alaska instead of working in Alaska!!! the truck we needed and wanted for our retirement plans to have fun and really explore Alaska instead of working in Alaska!!! More

Always works me in with my busy schedule, Gary was very courteous and friendly. Courtesy shuttle is a plus courteous and friendly. Courtesy shuttle is a plus More

Gary does a great job and truly cares about customer service. The dealership in Anchorage is another matter; I’ve purchased several vehicles from there over the years and without fail they detailed the service. The dealership in Anchorage is another matter; I’ve purchased several vehicles from there over the years and without fail they detailed the vehicle and filled it up (new or used); not this time and was told used vehicles only received 1/4 of a tank (which was what it had). They also did not disclose to me the tailgate button was inoperable and the Onstar system was inoperable; when I went back I confronted the salesman Bill if they knew any of this but all he did was give me excuses that it was someone else’s fault. Guess with a change in ownership customer service is now non-existent in the Anchorage dealership. I was also promised two oil changes after my first review went to Chevy but this too did not happen. Good thing Gary does believe in service after the sale and is taking care of business as it should be. More

They where on time with appointment an quick to get my work done got me back out the door an on my way work done got me back out the door an on my way More

Best service I’ve ever experienced buying a new vehicle. I highly recommend going to Swickard, Palmer/Wasilla if you’re looking to buy a new vehicle. Ask for Jon he’s amazing! I highly recommend going to Swickard, Palmer/Wasilla if you’re looking to buy a new vehicle. Ask for Jon he’s amazing! More

fast,simple, and easy process of buying a vehicle, they work with you to meet your needs! work with you to meet your needs! More

Service writer was polite and spot on with all information great personality and helpful. Been going to this dealership for along time refreshing to see the dealership get a great service writer information great personality and helpful. Been going to this dealership for along time refreshing to see the dealership get a great service writer More

Communication and scheduling through the national system is frustrating and not effective - either the online or 800 #. It does a disservice to the dealership and the customer. Originally recall camera wor is frustrating and not effective - either the online or 800 #. It does a disservice to the dealership and the customer. Originally recall camera work was scheduled for 2023. Work was scheduled through the 800 number. However, the dealership was not notified and the part was not there. I was told we would be contacted. That never happened. We received another notice of recall for the same item Spring 2024. Again - the only way to schedule is through the national network. We did so for 10 am on April 9. I stopped by the dealership on April 8 to confirm appt, time and that they had the part. I had left messages on Gary's phone number several times in February, March and April and never had a return call. I met Gary personally on April 9. It took him about 20 minutes to verify the part was there ( Evidently a new system for parts has been instituted.) He apologized for the wait and the non return of phone calls. The work was completely in a timely manner on April 10 and Gary took care of all paperwork and emailed us promptly. At this point the vehicle is working properly. It makes me mark this was to buy a vehicle, It was not - it was taking in a vehicle for a recall notice. More

Truck is running awesome. Could use some work on keeping up communications better tho. Overall satisfied 😎 Could use some work on keeping up communications better tho. Overall satisfied 😎 More