Swickard Chevrolet Buick GMC Cadillac of Anchorage

This place never ceases to disappoint. I had an appointment scheduled for a recall, when I got there Sabrina let me know that I was there for a CPU update. I scheduled the appointment for I had an appointment scheduled for a recall, when I got there Sabrina let me know that I was there for a CPU update. I scheduled the appointment for a Towing recall. Sabrina said that they had to order parts for that, and it would take 3-4 weeks. I figured I was there I would get the CPU update. When I scheduled the appointment, I said I would be waiting for my vehicle. Sabrina told me it would be an all-day process and offered a shuttle and stated that they did not have me down for "Waiting" and that the place that schedules their service isn't even in the same state. I asked if I could leave and just get them both done at once. She said yes and I said quote "Make sure to put me down as WAITING on vehicle". She said she did and scheduled me a month later for the updates/Towing recall. I get to the dealership and start to check in. The lady tells me they will call me when it is ready, I said no that I told Sabrina I would be waiting, she said "We don't have you down as waiting", agitated I said ok can I get a ride? The lady said "our shuttle driver is on vacation so we can't offer any rides" I asked if anyone could give me a ride and was met with "Not our problem, you can take your vehicle and schedule for another day". Seeing as I waited a total of two months for this appointment, this was not an option. As I looked to my right there was another lady desperately trying to speak to a manger who was giving the customer the runaround. That is when I realized they treat everybody poorly. I, along with this other person had BRAND NEW vehicles and were being treated like "We got your money, go pound sand". I decided to take an UBER home and wait for my vehicle. I took an UBER back for a total of around $35.00 for recall work to my brand new truck. When picking my vehicle up NO explanation to the services performed were given. The service at this place is abysmal. I have yet to have a good experience at this dealership. I currently have the truck for sale just so I don't have to deal with this place anymore. You would be better off taking your vehicle ANYWHERE else. More

Very much cares about customer satisfaction and whether they are accomplishing what is asked and explaining reasons why they are accomplishing what is asked and explaining reasons why More

Fantastic experience. Maryanne was terrific. Great communication. Everything was done promptly and well. Outstanding experience Maryanne was terrific. Great communication. Everything was done promptly and well. Outstanding experience More

Very friendly. Great communication. Maryanne is outstanding to work with. This is the best dealership in Alaska. Great communication. Maryanne is outstanding to work with. This is the best dealership in Alaska. More

Was told truck would be done on Monday got there on Tuesday with a ferry to catch and truck was not done ! And they where very rude saying they where not Gona rush there tech and it would be two hours Tuesday with a ferry to catch and truck was not done ! And they where very rude saying they where not Gona rush there tech and it would be two hours before they where done ! Almost missed my ferry ride and didn’t all the stuff done I needed to ! More

I made an appointment and was there early. The people were courteous and knowledgeable. I am sure the job was done well it just took longer than thought it would.😀 The people were courteous and knowledgeable. I am sure the job was done well it just took longer than thought it would.😀 More

I was in and out in no time. Everyone was friendly and professional. I will recommend them to all of my friends and family. Thank you 😊 Everyone was friendly and professional. I will recommend them to all of my friends and family. Thank you 😊 More

The attendant was polite, informative, and responsive to my personal circumstances. I had to drive four hours to dealership and four hours home. So I needed to wait for my vehicle, Nathan made sure my time my personal circumstances. I had to drive four hours to dealership and four hours home. So I needed to wait for my vehicle, Nathan made sure my time constraints were factored in when my vehicle was serviced. I was very pleased! More

The service I received was exemplary from the time I arrived, to the picking up of my vehicle. Nathan was very helpful in getting the appropriate services coordinated, the shuttle driver was timely in g arrived, to the picking up of my vehicle. Nathan was very helpful in getting the appropriate services coordinated, the shuttle driver was timely in getting me home, and the young lady who checked out my vehicle for pick up was friendly and personable. Notifications about my vehicle being ready were sent in time in case I needed the shuttle. More