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Swickard Chevrolet Buick GMC Cadillac of Anchorage

Anchorage, AK

4.4
105 Reviews
Call Dealership (907) 279-9641

1300 E 5th Ave

Anchorage, AK

99501

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105 Reviews of Swickard Chevrolet Buick GMC Cadillac of Anchorage

July 26, 2024

Sabrina was really professional and patient with me. She was trying to help with a rental and gave me good instructions for a shuttle. More

by demit_michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Report | Print
Jul 26, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

We're delighted to hear that Sabrina provided professional and patient service at Swickard Chevrolet Buick Cadillac & GMC of Anchorage. Thanks for sharing your positive experience!

July 23, 2024

My Vehicle was ready when they said it would be ready. The Customer service representative was very approachable. More

by Cmsgtaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maryanne
Report | Print
Jul 24, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Thank you for sharing your experience! We're glad to hear that our team at Swickard Chevrolet Buick Cadillac & GMC of Anchorage met your expectations with timely service and approachable customer care. Safe travels!

July 14, 2024

Except for a slow start, everything went very well. All together it was a very good visit. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maryanne
Report | Print
Jul 15, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Mike, thank you for your feedback. We appreciate your support here at Swickard Chevrolet Buick Cadillac & GMC of Anchorage, and we hope to have the opportunity to improve your wait time!

July 10, 2024

Sabrina is awesome, and she has excellent customer service. I appreciate her help and it was great working with her. More

by Bruce
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina McCune
Report | Print
Jul 11, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Bruce, we're delighted to hear that Sabrina provided excellent customer service at Swickard Chevrolet Buick Cadillac & GMC of Anchorage. Thanks for sharing your positive experience!

June 30, 2024

Service communication with vehicle status was frequent and response to questions was answered immediately after submission. More

by yspight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Jul 01, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Thanks for sharing your experience! We're glad to hear that our team at Swickard Chevrolet Buick Cadillac & GMC of Anchorage kept you well-informed and responded promptly. We appreciate your feedback!

June 28, 2024

I scheduled an appointment for an oil change for 9 am. The oil change was not finished until about 2:30 pm. I called to check on the status of the car several times between noon at 1:15. Every time, I was More

by Mdau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan, Leo
Report | Print
Jul 01, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Meghan, I have already responded to the review that you sent via Google. Thank You, Terry Collins - Customer Experience Team Lead customerexperioence@swickard.com

June 21, 2024

Friendly, got the work done on time and as promised. Good to go.. thanks Sabrina. More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Report | Print
Jun 24, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

We are glad to hear that Sabrina provided excellent service. Thanks for choosing Swickard Chevrolet Buick Cadillac & GMC of Anchorage!

June 19, 2024

We bring all of our vehicles here for service and have always been treated fairly and professionally. More

by wduke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Jun 21, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Thank you for your continued trust in Swickard Chevrolet Buick Cadillac & GMC of Anchorage! We're glad to hear that our team consistently provides fair and professional service.

June 14, 2024

Very unresponsive to customer needs. After 2 months I had to call Cadillac to get them to respond. I can never get a live voice when I call for status More

by kpcsgasp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Jun 15, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

I apologize for the lack of communication you've experienced. This is not the level of service we aim to provide, and I'm sorry for any frustration caused. Please reach out through the email address below with your full name and contact number so that I can make sure that one of our store managers gets back to you to address your concerns promptly. By the way, when you contact me, please reference "kpcsgasp" so that I can associate your email with this review. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

Jun 17, 2024 -

kpcsgasp responded

It is near impossible to speak to a live voice to answer my questions. When I reach a live service tech I’m told to hold for MY service advisor even though they work side by side and probably know my call won’t be answered. This department needs a major update on its procedures.

Jun 17, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Again, I understand your frustration and apologize for the miscues in communication. I would love to have one of my store managers reach out to you directly but will need your full name and best contact number. Please contact me via the email address: customerexperience@swickard .com BTW, when you contact me, please reference "kpcsgasp" so that I can associate your email with this review. Thank You, Terry Collins - Customer Experience Team Lead

Jun 18, 2024 -

kpcsgasp responded

Kevin Gasparini 907-378-1310

June 08, 2024

Great service and quick, got me in right away kept me informed and updated good job More

by lh2629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Jun 10, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

It was our pleasure to provide communicative, efficient service. See you next time at Swickard Chevrolet Buick Cadillac & GMC of Anchorage!

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