Sutherlin Volkswagen Lithia Springs

AWESOME EXPERIENCE Very straight forward very honest, very knowledgeable, great future advice, very friendly, & they were even happy to assist me with my kid running ar Very straight forward very honest, very knowledgeable, great future advice, very friendly, & they were even happy to assist me with my kid running around the building. Thanks Ro Hairston for the great sales advice, see you soon. More

Was straight forward and honest. Straight forward and honest. I asked Nick a question that other dealerships had not wanted to answer honestly . Nick answered the question honestly so Straight forward and honest. I asked Nick a question that other dealerships had not wanted to answer honestly . Nick answered the question honestly so I bought the car from him . I appreciate honesty. More

My Experience I came in looking for a small SUV and Ro put me in a very nice Cadillac crossover with a lifetime warranty. thanks Gwen H. I came in looking for a small SUV and Ro put me in a very nice Cadillac crossover with a lifetime warranty. thanks Gwen H. More

Excellent customer service Ro Hairston was amazing. He totally related to me and work with my budget to help me find a awesome car I could afford. They worked with my limited cr Ro Hairston was amazing. He totally related to me and work with my budget to help me find a awesome car I could afford. They worked with my limited credit and I was approved, surprisingly, for an 2014 Jetta... Practically brand new. I was totally satisfied with my experience and will not essitate to recommend them to anyone. My experience was absolutely amazing. More

Need to do better So I went in on a Saturday morning before work. Waited 2 hours for them to come and tell me it would take 4 hours to complete the work on my car. The So I went in on a Saturday morning before work. Waited 2 hours for them to come and tell me it would take 4 hours to complete the work on my car. The fact that I called the day before to confirm how long it would take (they said about an hour). So I had to leave to becuase I would have been there for a total of 6 hours waiting on my car to get a door henge replaced. So I go back Monday they put me in a rental car nothing even close or comfortable to what I currently drive. On top of that they didn't tell me that there would be a $50 deposit to rent the car I found out when I got to enterprise. On top of that the car they gave me gas take was on e I called them to see if they would put gas in the car and they told me know....overall I just had a horrible experience and have already located abother volkswagen dealership 5 to 10 more minutes away from my house just to avoid this one. More

Gooc Service Justin does a very good job. He explains everything very well, gives a good estimate of time it will take and makes sure that the work is done in tha Justin does a very good job. He explains everything very well, gives a good estimate of time it will take and makes sure that the work is done in that time More

20,000 mile check up As always - I was treated like a queen, got in and out in a hour and enjoyed looking at the newer models (so tempting) LOL. I have no complaints abo As always - I was treated like a queen, got in and out in a hour and enjoyed looking at the newer models (so tempting) LOL. I have no complaints about this dealership. More

Still please after 5 years Been going to Heritage Volkswagen for 5 years and I still carry my Passat there because of the competent technicians and the awesome customer service. Been going to Heritage Volkswagen for 5 years and I still carry my Passat there because of the competent technicians and the awesome customer service. Never had any problems of any kind at this dealership. Highly recommended. More

Finally! I purchased a used 2008 VW Golf GTI from a used car dealership. After 4 months of continued diagnostic and replacement of numerous parts, my GTI if f I purchased a used 2008 VW Golf GTI from a used car dealership. After 4 months of continued diagnostic and replacement of numerous parts, my GTI if finally running like it should. Thanks to everyone at Heritage for their understanding and assistance! Great place, and they have earned my loyalty. More

40K Service Took my VW Passat TDI in for its 40K service. Came in two days earlier and there was no problem accommodating me with a loaner car. The price was al Took my VW Passat TDI in for its 40K service. Came in two days earlier and there was no problem accommodating me with a loaner car. The price was also pretty good for that major service on the VW. Truly exceptional service from VW - reminds me of luxury car service. More