Sutherlin Nissan of Orlando - Service Center

Great service provide by team Nissan, My vehicle was service properly and the service was done on time service properly and the service was done on time More

The cashier at the front after hours is very slow. She should have more training on collecting payments and returning keys. She should have more training on collecting payments and returning keys. More

Lied to me about having “bumper to bumper lifetime warranty” when I bought my car. Interestingly when I brought the car in for service, I was told my warranty expires at 75000 miles and that is the on warranty” when I bought my car. Interestingly when I brought the car in for service, I was told my warranty expires at 75000 miles and that is the only warranty I have. That warranty also conveniently does not cover the issues I’m currently having even though I know the cause of the issue is not what sutherlin claims. Engine runs poorly at 60k miles and they claim I wasn’t having oil changed regularly. When i offered to provide records that it was in fact serviced regularly by professional places closer to my home, the service manager told me it does not matter and my issue would not be covered warranty. Sutherlin is claiming my issue comes from a dirty engine system…but I know for a fact that the system is dirty for some reason outside of not having the oil changed; it is changed every 5000 miles like clockwork. They’re lazy and don’t want to investigate the root cause of the issue. Scam artists trying to upsell me into a new car, I’m sure. I'm very close to selling my car to another dealer just so I never have to deal with sutherlin again for the rest of my life. Horrible, awful, slimy place. shop elsewhere if you can because they’re the worst. Didn’t even fix my issue and wasted my time. More

The Pink team did a great job of finding the fault in my Rogue. Thanks Rogue. Thanks More

I had a great experience ! I recommend it. I bought my Nissan Rouge 2024 with Louis and I got a good deal. I recommend it. I bought my Nissan Rouge 2024 with Louis and I got a good deal. More

John Bartolotta has been awesome! ! He has gone above and beyond working with me to resolve a service issue with my car. I couldn't ask for better service and attention to detail. H ! He has gone above and beyond working with me to resolve a service issue with my car. I couldn't ask for better service and attention to detail. He is the BEST service manager I have ever worked with in all my years of owning and servicing Nissan cars!! More

He was very much outstanding with the information about the vehicle, also about discounts. I am very pleased with the overall outcome. the vehicle, also about discounts. I am very pleased with the overall outcome. More

John Bartolotta was great as a service manager. Work was done on time and right the first time. I will be back often to get my car serviced. Love this place. Work was done on time and right the first time. I will be back often to get my car serviced. Love this place. More

My Service Consultant, Isaiah, found the issue and solved my problem. This is the second time I have used Sutherlin, and I am glad I made the drive down to Orlando. An electric car requires techs with specia my problem. This is the second time I have used Sutherlin, and I am glad I made the drive down to Orlando. An electric car requires techs with specialized knowledge and skills. Sutherlin's team, from service advisors to service mechanics and technicians, is second to none. More

This is the second time that I schedule service for my Nissan. I have to say that Mr. Douglas Hollen always goes above and beyond to make sure that the service experience exceeds my expectations. Nissan. I have to say that Mr. Douglas Hollen always goes above and beyond to make sure that the service experience exceeds my expectations. More