Sutherlin Nissan of Orlando - Service Center

Johnny is great to have as a service guy. He is always keeps you informed and gets the job done. He is always keeps you informed and gets the job done. More

I am happy with my experience with the service department. Thank you. That is all department. Thank you. That is all More

It’s great , clean people are so friendly they don’t take advantage of their customers advantage of their customers More

Service area greeters were nice and service agent, Guy, was very friendly. Took my car in for routine maintenance services. Service was completed efficiently. However, I noticed an issue with my car wh was very friendly. Took my car in for routine maintenance services. Service was completed efficiently. However, I noticed an issue with my car while driving, just a few days after having them service the vehicle. The issue was not present prior to me taking my car in for service, so I immediately called them to inform of the concern. While I do appreciate that they got me in quickly to look at the issue and address it, I did not appreciate that they did not truly take accountability for the workmanship which caused the issue in the area which they previously had to access in order to service my vehicle at the initial visit. Instead, they tried to blame it on “possible road debris hitting the car”, which is simply not true. We’re all human and mistakes do happen, so I would feel better equipped to trust them with service on my vehicle if they were more honest and accountable in this particular situation. More

I think they were very professional and try to work with me even though they were very busy. They got the job done very informative and I was very happy with the service. Thank you. See you next time. me even though they were very busy. They got the job done very informative and I was very happy with the service. Thank you. See you next time. More

I was waited on as soon as I arrived. Everyone was very polite courteous and friendly. And my van was ready sooner than expected. Thanks for always caring about your customers. Everyone was very polite courteous and friendly. And my van was ready sooner than expected. Thanks for always caring about your customers. More

Great customer service! Service was done in a smooth manner! The vehicle is working properly. Service was done in a smooth manner! The vehicle is working properly. More

Great Service, very long wait time not like it 9 am appointment and finished almost 12:30, but it makes me appreciate what I witness… how much you care about the employees. At my waiting time I enjoye appointment and finished almost 12:30, but it makes me appreciate what I witness… how much you care about the employees. At my waiting time I enjoyed a FREE movie, a cup of coffee and later a free meal but the great about it is that I noticed all the employees also got meals that makes my heart happy, Michael was great he came by to give us updates and apologize for the long waiting time that was super great. Also Raul sales person put us on waiting list for a Toyota Siena, and Jessica recognized us and stop by to say hi making us feel part of the family, I. Overall Great Customer Service. More

Always a pleasant experience with great work and a friendly and professional team. My advisor Johnny has been with me since purchasing the car and always makes sure it’s running in tip top shape. friendly and professional team. My advisor Johnny has been with me since purchasing the car and always makes sure it’s running in tip top shape. More

Isaiah explained my services to me and in the end, there were no surprises. I appreciated the honesty. were no surprises. I appreciated the honesty. More