Sutherlin Nissan of Orlando - Service Center

George Fata is the pinnacle of customer service- gregarious, friendly and helpful. In fact, there had actually been a mistake with my parts order, and it was taken care of the way these things shoul gregarious, friendly and helpful. In fact, there had actually been a mistake with my parts order, and it was taken care of the way these things should be: promptly, painlessly, and with no cost to the customer. It was very refreshing, and I wish his eagerness to provide great service carried over to more individuals in the business. In fact, he even brought me in to meet the owner, upon learning that I was car shopping. Unfortunately, at that point my experience with the car salesman who worked with me, Thomas, was so unsavory that I feel an obligation to mention it here. I felt uncomfortable, put down, and almost bullied by classic car-salesmen techniques. After our interactions, I actually felt bad that it was only in my budget to consider pre-owned vehicles, and at one point he said to me, "Well, if you want to walk away from [owner's name]'s generosity, then so be it." I couldn't wait to leave the place, and I found it hard to believe that it was such a bad and exhausting experience. Notice, however, that I still rate the Sutherlin Dealership with good customer service and overall decency, based not on my interaction with this one representative, but with the owner and other staff that I met, which was commendable. More

I purchased a Nissan 370Z Touring w/Sport Package over two and a half years ago. Since purchase of the vehicle, I've always adhered to the manufacturer/dealer recommended maintenance schedule. While the two and a half years ago. Since purchase of the vehicle, I've always adhered to the manufacturer/dealer recommended maintenance schedule. While the vehicle was still under warranty (3 years or 36,000 miles), I'd get all scheduled maintenance completed at the dealership. Since the car is no longer under warranty (I've driven 41,500 miles), I take it to a service shop that is closer to my residence for basic service (i.e., tire balance, oil change and filters). If any major service would be required, I'd take it to the experts (the dealership). A couple of weeks ago, I noticed a difference in the response of the clutch. I took the car to my service shop and questioned the service manager. He stated that there was probably air in the system and that it needed to be bled. The shop bled the system and test drove the car. The technician that performed the work stated that the clutch felt fine and the car was in good working order. However, to me the clutch still felt funny (I drive the car everyday). About a week later, the clutch stuck to the floor and I had to return it my lifting with my foot. I immediately took the car to Sutherlin Nissan Orlando and explained the issue to the Service Representative, Carlos Quinones. I also voiced my concerns to the Service & Parts Director, Ray Powers. I left the car at the dealership and returned home. Shortly after, I received a call from Carlos stating that there was indeed an issue with the clutch. The full scope of the repair would not be known until further examination of the system was completed. I told Carlos to order the parts needed for the repair. Since this was the Friday (September 2, 2011) prior to Labor Day, it would be a couple of days before the repair would be completed. The next day (Saturday), I received an unexpected call from Carlos. He stated that the Master Cylinder needed to be replaced and that Sutherlin Nissan Orlando would perform all the required repairs to my vehicle at no cost to me. I was totally speechless and at the same time I could not thank him enough. When I arrived at the dealership, Carlos and I went for a test drive and she (my car) responded like new. I am very pleased with the service after the sale that I received from Sutherlin Nissan Orlando. I understand that they did not have to do what they did for me – but they did. Again, I would like to thank the technicians that performed the repair to my vehicle, Carlos Quinones, Ray Powers and U. S. Marine the General Manager of Sutherlin Nissan Orlando. /s/ Al Lawson (Zlaw) More

When I go to service my car, George is always a friendly face. He is willing to go beyond to help his customers. For example, I had purchased the slider that goes on the back trunk for a Nissan/Rogue. When face. He is willing to go beyond to help his customers. For example, I had purchased the slider that goes on the back trunk for a Nissan/Rogue. When it arrived, he contacted me. When I went to pick it up, he and another service guy installed it for me. I was very grateful for that because there was no way I would have done that myself especially in this Florida heat! I look forward to returning and recommending Sutherlin Nissan especially for the professionalism and kindness of George. More

Service time was very good. Brought car in for a/c to be fixed and left with a new car! Rolando was very helpful and stayed within my paramenters. fixed and left with a new car! Rolando was very helpful and stayed within my paramenters. More