Sutherlin Nissan of Orlando - Service Center

George Fata has by far got to be the best service person I have ever felt with. He is the main reason I will come back to this dealership. He deserved a raise. I have ever felt with. He is the main reason I will come back to this dealership. He deserved a raise. More

Felix always ensure that your car is serviced in a timely fashion and he communicates with you on any delays that may occur. The added benefit of a clean car is also great! fashion and he communicates with you on any delays that may occur. The added benefit of a clean car is also great! More

This was my first visit to the new location on East Colonial drive. I had a mediocre experience the last time I visited the old Semoran location, but the service incentives they sent to advertise the n Colonial drive. I had a mediocre experience the last time I visited the old Semoran location, but the service incentives they sent to advertise the new shop were enough to get me to give them another try. The new place is amazing - bright, clean, safe, friendly - I could easily hang out there for an hour or so for an oil change (and I will!). I was promptly greeted by Jonathan who already knew I was coming - their online appointment system was excellent! He got my vehicle checked in super quick and pointed me to the lounge where I could grab free coffee and breakfast treats. I told him that because the maintenance would take a few hours, I would like a shuttle back to my home office. No problem, I was in a nice SUV with a very polite and friendly driver within minutes. An hour or two later and I was called with my inspection results, Jonathan explained the additional problems they found and my options, and took the time to explain everything. Once I verified the work, I was called a few hours later to let me know the car was ready but the shuttle had a few more stops to make. No problem for me, I work from home so I had no deadlines except to get my car before the service center closed. A few minutes later I was picked up and back at the dealership. Paperwork settled, they drove my car right up and to my delight, it was freshly washed! I used to drive up to Reed Nissan where I originally purchased my Versa for all my service. But now that I've had a great experience with Sutherlin and it's so much closer, there's no reason for me to not make this my go-to dealership for service. More

The first time my family engaged your dealership was in your service department and the Service Rep was Doug Holden. Doug was professional, HONEST, and friendly and worked with tenacity to get my USAA War your service department and the Service Rep was Doug Holden. Doug was professional, HONEST, and friendly and worked with tenacity to get my USAA Warranty provider to cover all the issues the Armada was having. Second time we brought the Armada back for different reasons, we had Dan Christie help us with the same results and integrity as stated above. The Briggs family thanks you and looks forward to doing future business with Sutherlin Nissan. Best regards and thank you. Paul More

Doug was very nice over the phone and was extremely professional. Worth getting work done right and price was right. Everyone was very friendly, welcoming, comfortable waiting atmosphere. professional. Worth getting work done right and price was right. Everyone was very friendly, welcoming, comfortable waiting atmosphere. More

The customer service was excellent at this dealership. The wait time was under the time that they promised and the waiting area was a friendly atmosphere. The wait time was under the time that they promised and the waiting area was a friendly atmosphere. More

While in the Orlando area on vacation I became concerned that I had a problem with my new Altima that could be dangerous. Despite being an out-of-towner and it being a busy Friday, Jonathan Szafran of Suthe that I had a problem with my new Altima that could be dangerous. Despite being an out-of-towner and it being a busy Friday, Jonathan Szafran of Sutherlin Nissan agreed to check out my car. Turns out my car was not safe to drive and required repairs that could not be completed that day. Jonathan and the service manager conferred with Nissan and it was determined that all repairs, including two new front tires and car rental would be covered by Nissan. Repairs were competed the following Monday (slightly ahead of promised time) and my wife and I were able to drive home the next day, confident not only that our car was now safe but that our committment to Nissan had been validated. Thank you very much Jonathan and your service associates at Sutherlin. More

George went above & beyond to help me with my car services. He was a GREAT help & answered all my questions! George is awesome & made the experience at Sutherlin NIssan one I will never forget! services. He was a GREAT help & answered all my questions! George is awesome & made the experience at Sutherlin NIssan one I will never forget! More

I had a great experiance while purchasing my car. My I had a great experiance while purchasing my car. My salesman,(Tobic Edouard), was awesome. I had an even better experiance when I returned for my f I had a great experiance while purchasing my car. My salesman,(Tobic Edouard), was awesome. I had an even better experiance when I returned for my first service appointment. Jonathan Szafran greeted me as soon as I stepped out of my car. He and the parts manager,(George Fata), were super friendly and went out of their way to make sure I was comfortable. They are fun and friendly bunch. I don't usually use dealers for simple maintenence as they tend to be more expensive. I do however plan to use Sutherlin for ALL my cars needs because the level of customer service here makes it well worth it!! More