Sutherlin Nissan of Orlando

Was able to get me in right away and fix the problem. Was very helpful. Was very helpful. More

Sutherlin Nissan has always taken care of me and provided top quality service. I recently moved 45 minutes away from the dealership, but I continue to utilize their services because of how they treat me and top quality service. I recently moved 45 minutes away from the dealership, but I continue to utilize their services because of how they treat me and my vehicle. Specifically, the service advisor, Doug, is by far the main reason I continue to come back. He always does everything he can to help me get in and out and ensures that I don't do anything to my vehicle that isn't necessary. More

Took my vehicle for service and had a 2 dollar Canadian coin in my console. It went missing during service and was worth about 30$. Guess someone thought I would not notice. I let service rep know and he c coin in my console. It went missing during service and was worth about 30$. Guess someone thought I would not notice. I let service rep know and he checked and did not find out anything. He then went to get service manager who chose to not come out. Guess he was too busy to deal with customers. The service rep offered a free rotation which he did not note anywhere and said nothing they could do. Someone had to be in bad shape to take a 2 dollar Canadian Tonnie. I won’t be so trusting in the future. It also took two hours for an oil change and tire rotation because someone misplaced our vehicle key. More

Jimmy did great, very friendly and informative. Made me feel welcomed the moment I stepped in and never felt pressured. Made the car buying experience very easy from step one all the way to the en Made me feel welcomed the moment I stepped in and never felt pressured. Made the car buying experience very easy from step one all the way to the end. More

Travis was great! He took care of us. He was professional all the way. Travis gave us an update throughout our entire experience. Travis made our experience at Sutherl He took care of us. He was professional all the way. Travis gave us an update throughout our entire experience. Travis made our experience at Sutherlin Nissan great. More

The service provided by Mr Wiggins is OUTSTANDING. He always keeps me updated on the status of the work being performed and after the work is completed he explain in detail the work that was performe He always keeps me updated on the status of the work being performed and after the work is completed he explain in detail the work that was performed. The quality of service provided by Mr. Wiggins reflects the highest professional standards of customer service and far exceeds the service I have received at other Nissan dealerships. In my opoinion, he is the BEST of the BEST among all Nissan Service Advisors I have had. When others ask me where I take my car for serice, I proudly say Sutherlin Nissan of Orlando and my reason for doing so is due to the OUTSTANDING service provided by Mr. Wiggins More

Guy was very helpful and attentive to my needs. Guy immediately addressed the issue with my car and provided advise of the next steps I would need to take to resolve my car that was a total lost. Guy immediately addressed the issue with my car and provided advise of the next steps I would need to take to resolve my car that was a total lost. Thank you! More

Excellent service at Sutherlin Nissan of Orlando! They quickly fixed my car and kept me updated throughout the process. Friendly staff, professional work, and my car runs great. Highly recommend! They quickly fixed my car and kept me updated throughout the process. Friendly staff, professional work, and my car runs great. Highly recommend! More

We are grateful to Guy and the technician who got us on the road sooner. Our transmission went so Guy Informed us that the technician stayed late to finish early the next day, so we get back on the road. G the road sooner. Our transmission went so Guy Informed us that the technician stayed late to finish early the next day, so we get back on the road. Guy told us the technician understood that we were from out of town and took the time To work on our vehicle. We are grateful to Guy and the technician.They understood our situation. They were empathetic and very informative through the whole process.Thank you so much for everything! More

I want to thank Rafael and Hector for turning a pretty bad experience into a great one! My initial visit with this location was the best. Prior to my visit I did a pre-qualification on their website via C bad experience into a great one! My initial visit with this location was the best. Prior to my visit I did a pre-qualification on their website via CapitalOne. I was contacted the next day by Jessica saying I was pre-approved for $35,000 (I know a pre-approval doesn’t been “approved). I was under the impression that she was sales person with out her messages were worded. After about two weeks of back and forth of messaging. I expressed how I am a pretty busy working mom so my time is super limited. So I sent over my paycheck stubs. The VIN of the vehicles I wanted to see. To streamline the process a bit more. When I get to the dealership for my initial visit. I am informed that Jessica is the scheduler and I’d be working with someone else who’s an actual sales person. This was a little frustrating as I felt I had built a little bit of a rapport with Jessica. But I rolled with Rafael, who was super nice. He asked me about the vehicles I was interested in. Also asked me about my credit, I told him I did have a repossession on my credit. And depending on which credit bureaus they pulled from since my score was different on all three. After chatting about this info and test driving the vehicles. I wanted to do the app for the car I wanted. I’m under the impression they would run my credit once for capital one. And depending on the approval or denial that they would let me know and then I could tell them if I wanted my credit ran again. However, this consideration wasn’t done at all. My credit was ran for all three bureaus MULTIPLE times. Which I was not ready for and wasn’t informed on. So yes, I did panic a bit as I have been trying really hard to work on my credit. I informed Rafael that I didn’t want my credit ran anymore. To which I believe his name was Jeffery (I can’t remember, an older white guy with a sarcastic attitude and a hat). He came off kind of dismissive and I even felt as if he were trying to embarrass me. He was trying to explained that my credit was Dan multiple times due to denials (but okay why not inform me of the initial denial first?). He circles the paper with my 598 credit score and was like yeah no you aren’t approved. Which was a bank that pulled from Experian, which btw is my lowest score (I also told Rafael this). The whole conversation was made me feel horrible and I ended up leaving that night saying that I’d never go back there. However by Monday, Rafael text me that I had been approved for the vehicle I wanted, with the terms I wanted and approved for way more than the Capital One pre-approval! Now had little Mr. Sarcasm informed me that I still had a chance and they would work for me on my initial night I would’ve walked out of there feeling better about myself and the situation. ANYWHO, my second visit to come in and sign my paperwork was amazing. Not just because I was getting a car. But because Rafael was still super nice to me and the new finance manager I worked with (Hector) was amazing! Even when there was a hiccup with the loan offer, he worked it out and even got me a better payment rate! So shoutout to Rafael and Hector for turning a pretty crappy experience to a GREAT ONE! More