Sutherlin Nissan of Orlando

My experience with this dealership has been outstanding, at every level. I have been buying Nissan products since 1990, and in that period have about 20 vehicles. Since I'm active duty Army, I have had the at every level. I have been buying Nissan products since 1990, and in that period have about 20 vehicles. Since I'm active duty Army, I have had the opportunity to evaluate dealerships from Frankfurt Germany, to Texas, Virginia and Maryland. Sutherlin Nissan is not the most beautiful building, but the friendliness and helpfullness of the Sutherlin employees is its true beauty. I currently have a 2003 Maxima, and since its an older vehicle, I have had the privilege of encountering George Fata, the parts manager. His professionalism and honesty will always keep me coming back to Sutherlin. About a year ago, I bought a 2008 Armada from Mike Eddy. He's not pushy, and actually listened to what I say, and went out of his way, to meet my demands. I really appreciate the atmosphere of the whole dealership, which is almost like an extended family. I will be making a military move to Pittsburgh in about a wekk, but I will be comforted to know that my wife will still have Sutherlin for maintenance issues, or possible vehicle purchase. Thanks Sutherlin! More

For years, I have been a returning customer to Sutherlin Nissan of Orlando’s service department for one reason: superior Service Advisors who have the “going the extra mile attitude.” It’s always a bad Nissan of Orlando’s service department for one reason: superior Service Advisors who have the “going the extra mile attitude.” It’s always a bad day when your automobile isn’t working properly, but when it has an intermittent issue that isn’t easily diagnosed, it is frustrating not only for the customer but also for the customer service advisors and the service technicians. My Nissan Quest had a very complex problem, but the customer service team at Sutherlin worked tirelessly and did not give up until they found the problem and fixed it! Sutherlin hit a gold mine when they hired Douglas H. and Jonathan S. These two men have exceeded all my expectations; Doug is attentive, sincere, and genuinely caring; Jonathan is knowledgeable, understanding, and a great communicator. Both were very patient in the process and gave me have a hassle-free service experience. Besides calling me regularly to keep me informed on the progress of my vehicle and letting me borrow a courtesy car to drive, the most impressive example of customer care was a full tank of gas! Obviously, this was quite surprising and miles beyond the job expectations and certainly my expectations! This specific example speaks volumes of their consideration for Sutherlin customers and their satisfaction. A Proud and Satisfied Returning Customer to Sutherlin Nissan More

II went to get an oil change and tire rotation for the 1st time here and realized once the job was done that it only took 22 minutes. Then I realized I did not have enough money to cover the amount. I o 1st time here and realized once the job was done that it only took 22 minutes. Then I realized I did not have enough money to cover the amount. I only had $20.00 on me and Felix says "it's my lucky day, today's cost for me is only $19.99. I will forever be a loyal customer and friend.. More

Great Customer Service, had the recalled part in stock. Did not need an appointment to come in for the recalled service to be done. Called Universal Nisson at first & they did not even write my company nam Did not need an appointment to come in for the recalled service to be done. Called Universal Nisson at first & they did not even write my company name down or order the part I asked them to. More

I went to Lake Nissan dealership,went in . we were so far apart on a deal. Called me three days later & told me they had a better deal (didn't change) same O same O . Delayed me from getting the keys far apart on a deal. Called me three days later & told me they had a better deal (didn't change) same O same O . Delayed me from getting the keys to my autos. That didn't please me at all with a wasted trip (second time). Wrote them off, that's it! Don't bother me or waste my time anymore. Talked to John Leone, over the phone, told me what he could do.I live Lake Co &because of my health he offered to come to my home to look at my trade-in. but I went ahead and drove to Orlando to Sutherlin's Nissan. I no more enter the door & it felt like HOME! WOW! They bend over backward to help me get into a new JUKE. I WOULDN'T GO ANYWHERE ELSE TO BE TREATED LIKE "HAPPY TO SEE YOU" & you know what? Anytime i or my friends need a car, you count me in! It was like a new lease on life to buy from them. No hassle! See you soon to John & ownership. BUTCH P. More

Mr. Moody is was very kind and accomodating. He always goes the extra mile to please the customer. Also the service dept is very efficient, organized, and reasonable. They are always very friendly and d goes the extra mile to please the customer. Also the service dept is very efficient, organized, and reasonable. They are always very friendly and do a good job. This is why I drive the 40 minutes to get my service done here. Thanks More

Was not ready to make another purchase at that time. With the incentives that was being offered then, so i took the opportunity. Working with Mr Amando Ramirez he has great salesmanship/business ethi With the incentives that was being offered then, so i took the opportunity. Working with Mr Amando Ramirez he has great salesmanship/business ethics, so my purchase was a smooth transaction as being a happy and satisfied customer, first impression is a last impression. It was a pleasure to have Mr. Amando Ramirez as my Sales Consultant , he is a great asset to have in the Sutherlin Nissan Dealership. Bebe Singh More

I gave the rating to Hector because of the courtesy he show me and answered all the questions I ask were very actuate and to the point. I would very proud to have him as an employee. As for Johnnie, I hav show me and answered all the questions I ask were very actuate and to the point. I would very proud to have him as an employee. As for Johnnie, I have been in and around the car business most of my life, and he is head and shoulders above any service writer in the business.You should be very proud to have him on your staff. Thank you Bernie Ames More

Steve was a true professional! He was knowledgeable, curteous and above all honest. This was by far the best car buying experience we've ever had! curteous and above all honest. This was by far the best car buying experience we've ever had! More

Sutherlin Nissan is the best...my salesman Steve Quach was the best and i would recommend anyone to go to Sutherlin Nissan!!! I got what i want and left very satisfied!!!!! Thanks Sutherlin Nissan (DEMETR was the best and i would recommend anyone to go to Sutherlin Nissan!!! I got what i want and left very satisfied!!!!! Thanks Sutherlin Nissan (DEMETRIUS) More