Sutherlin Nissan of Orlando

Luis did a great job at explaining the processes and at the end also was very helpful with the warranty information on the battery. the end also was very helpful with the warranty information on the battery. More

Best customer service in town, Johnny and techs are always acting on my best interests and keeps me informed. I will never go anywhere else! Thank you, Sutherlin Nissan! always acting on my best interests and keeps me informed. I will never go anywhere else! Thank you, Sutherlin Nissan! More

Customer service is great 👍, and Tobic is simply an amazing human being, he takes care of everyone the same way, he makes people laugh 😃 amazing human being, he takes care of everyone the same way, he makes people laugh 😃 More

Advisor very prompt, professional and courteous. Excellent job in alerting me on what to expect. Also, grateful for the two ladies who greeted first and the other person checking for the windshield Excellent job in alerting me on what to expect. Also, grateful for the two ladies who greeted first and the other person checking for the windshield and for her advice. More

Great service working with the Nissan team. Johnny explained everything. The video showed what was done and what was need. I was quite impressed with everything. Johnny explained everything. The video showed what was done and what was need. I was quite impressed with everything. More

Doug is the best customer service representative in suthern nissan he cares about the customers always trying to help and find solutions if any obstacles suthern nissan he cares about the customers always trying to help and find solutions if any obstacles More

My last 2 cars were purchased and have continued to be serviced at Sutherlin. Professional and always advising on what's a must do now, and then keep this in the mind for the future. serviced at Sutherlin. Professional and always advising on what's a must do now, and then keep this in the mind for the future. More

RUN AWAY AS FAST AS YOU CAN My nightmare started when I brought my leased Platinum Rogue in for routine servicing, a recall, and new wipers — all covered under my 3-year prepaid service contract. Simple en brought my leased Platinum Rogue in for routine servicing, a recall, and new wipers — all covered under my 3-year prepaid service contract. Simple enough. Then Travis approached me and sold me a gorgeous, fully loaded 2017 Infiniti Q50. That’s when everything went wrong. I was sold a car without the whole story. I have disabilities and require printed documents to process written legal materials. THIS IS WHERE THEY GET YOU. BEWARE: Anthony Travarez is the reason people call car dealers sleazeballs. He refused to provide a printed copy of either contract before signing — against company policy — and I left without one. To this day, I don’t know the exact price I was charged. I received a useless jump drive instead of paperwork. I was also never allowed to get an insurance quote. “Not necessary,” Sleazy said, as he rushed me off the lot. Obviously, if I’d received that quote — which would have doubled my car payment — the sale would have ended right there. And here’s the kicker: this model is a high-theft vehicle. Imagine an elderly woman being dragged out of it. I called Travis and arranged to return the car. After humbling myself in his office over making such a rushed decision — and losing my lease in the process — Travis showed me what I could “afford.” Apparently, the only vehicle on the lot within my budget was a stripped-down Kicks advertised at $20,000+. Take it or leave it. Then Sleazy handed me a paper — finally something I could actually read. It stated that my leased Rogue was listed as a trade-in. I was told the lease was already gone. So now the Q50 deal was void and my lease was surrendered. I stood up to leave. “We’re done,” I said. Not so fast. Sleazy announced he would “recreate” the Q50 paperwork and that I could only leave in that car. Again, no printed documents. I was forced into signing for a stripped vehicle I couldn’t believe I was paying $400/month for 84 months — on an $18,000 car. He buried over $4,000 in added charges, inflating the price to nearly $24,000. He called over 7 lenders to secure more than 100% financing on a car with a zero trade-in balance. How do you finance $24,000 on a $20,000 car with nothing owed on the trade? You hire Anthony Travarez. And you make sure the customer can’t read the numbers on the screen.​​​​​​​​​​​​​​​​ More

Quick friendly staff, clean on time shop in and out no problem waiting room small. problem waiting room small. More

The dealership was super helpful and willing to work with me on getting a new car with a good rate me on getting a new car with a good rate More