Susquehanna Chrysler Dodge Jeep Ram

Been going to Susquehanna Jeep since 2009 and had zero issues when Joe was the service manager. For the last two plus years, the service department has really gone downhill. Every time I would take my J issues when Joe was the service manager. For the last two plus years, the service department has really gone downhill. Every time I would take my Jeep in for something, they would tell me I needed something else. Told me I needed brakes about three weeks after having new brakes put on all the way around; told me I needed a new air filter within a month of putting in a new one; told me I needed two catalytic converters a few months after replacing them and the exhaust; told me I needed a new engine and then two other places including another Jeep dealer said the engine doesn’t need replaced; etc. Took my Jeep to them when I could feel my brakes grinding and asked to have them checked. Within just 15 minutes they said my car was ready....... told me they checked all the brakes and they were fine but that they adjusted my brake pedal. A few hundred miles later I went to Meineke for an oil change. They called me into their shop to show me that my brakes were completely worn down and had damaged my rotors to the point they needed to be replaced. After my husband called Susquehanna and confronted them, they agreed to replace the brakes and rotors for free. Recently I was there again to have them remove and grease my door pins because they were frozen. A few minutes later, they came to the waiting area to tell me it would take at least 4-5 hours at $140/hour to unfreeze the pins because they needed to be “heated” off and then the door hinges and pins would all need to be replaced. I told them not to do it. My husband ordered a little tool he needed to put against the pins as you tap them out. Within 30 minutes, the pins were unfrozen and the doors were off! I have had enough of this dealership and their constant lies.  More

Highly recommended, awesome team of employees. Sales Manager John Radzik & Sales employee Ted Hollenback were both wonderful working through this unusual/trying new care sale. Manager John Radzik & Sales employee Ted Hollenback were both wonderful working through this unusual/trying new care sale. More

Great sales and customer service experience all the way around! Greg Pryzbylkowski was my salesperson and he was professional, knowledgeable, and no pressure. The entire staff was courteous and knowledge around! Greg Pryzbylkowski was my salesperson and he was professional, knowledgeable, and no pressure. The entire staff was courteous and knowledgeable and cared that you were happy with your purchase. I got the vehicle I was looking for at the right price. I would definitely recommend looking at this dealership when looking for your next car. More

I worked with Greg Kohr for a used Jeep Grand Cherokee. He is an awesome salesman and was great to work with, very easy and down to earth to talk to. I got a good price on the Jeep and my asking price on m He is an awesome salesman and was great to work with, very easy and down to earth to talk to. I got a good price on the Jeep and my asking price on my trade. Finance went well but had to say no a bunch of times. Their certified pre owned warranty paid off big time as the whole cooling system had to be replaced. 3500 total but cost me just 100 in deductable. I'll take it! More

We found our GMC Yukon Denali Susquehanna CDJR, and the staff was just incredible. They worked swiftly and very professionally to help us into our dream car. We never felt pressured or rushed to purchase. staff was just incredible. They worked swiftly and very professionally to help us into our dream car. We never felt pressured or rushed to purchase. Thank you so much to Ted, Greg, and Cheyne for their help! The Haddads More

Sold us a broken car that leaked water inside when it rained AND MADE US PAY FOR IT! Said they are not responsible for selling us a broken car basically smfh UNRELIABLE Learn to fix cars adequately befor rained AND MADE US PAY FOR IT! Said they are not responsible for selling us a broken car basically smfh UNRELIABLE Learn to fix cars adequately before charging the customer for it. Made up drive 2 HOURS THREE TIMES to solve a problem that SHOULDVE BEEN FIXED BEFORE SELLING More

Very pleased with the entire experience! Ted is great to work with and talk to. My expectations were not just met, they were exceeded. Everyone was very courteous, pleasant and professional. I am also impre work with and talk to. My expectations were not just met, they were exceeded. Everyone was very courteous, pleasant and professional. I am also impressed by the cleanliness of the their business, not only the showroom but the entire lot and buildings. I feel I got a great deal on a used vehicle and I will check here when I'm ready to purchase again. Thank you to the complete team! More

Purchasing a new Grand Cherokee Ted Hollenbach and Ryan Jacob were great to work with ordering and delivery of my Jeep overland. Ted took all the time needed to answer my questions a Ted Hollenbach and Ryan Jacob were great to work with ordering and delivery of my Jeep overland. Ted took all the time needed to answer my questions and explained all the accessories of the vehicle. I will recommend Ted to all my acquaintances interested in purchasing a new vehicle. Thank you Ted and Ryan for your professional service. More

Had a great experience working with the people at Susquehanna Auto. Bought a 2020 Wrangler Sport and and it was the best experience I have ever had purchasing a vehicle. Ted and Ryan were very help Susquehanna Auto. Bought a 2020 Wrangler Sport and and it was the best experience I have ever had purchasing a vehicle. Ted and Ryan were very helpful and Cheyne did a fantastic job explaining the financial details. Highly recommend considering this dealership when looking for a new car. More

The people are amazing. Excellent customer service!! Everyone went above and beyond to help me. Once I decided on the model I wanted they made sure I understood how everything worked and how to access i Everyone went above and beyond to help me. Once I decided on the model I wanted they made sure I understood how everything worked and how to access info to help me. I can’t thank everyone enough. More