Susquehanna Chrysler Dodge Jeep Ram

All around mess We bought a used car from them, but will never do so again, due to the following circumstances: 1) They had the registration issued to the previous We bought a used car from them, but will never do so again, due to the following circumstances: 1) They had the registration issued to the previous owner, not to us. 2) The title came in the mail and it, too, is in the previous owners name. 3) A month later, the car is still incorrectly titled and registered. 4) They were to reverse a credit card deposit of $500 the day we purchased the car in cash, and now we find it had never been credited back. 5) We are now paying credit card interest on a charge that should have been credited over a month ago. 6) When I spoke to them on the phone, they said they would immediately reverse the charge. It is now over 24 hours later, and it has still not appeared, even though they claim they processed it yesterday The buying process was pleasant, and the car is good and was at a fair price, but the after-sales headaches will prevent us from using them again.. More

Outstanding Customer Service Alexis Johnson and her sales team are fantastic!! They worked hard to get us exactly what we wanted, and the best deal for us. She has earned herself Alexis Johnson and her sales team are fantastic!! They worked hard to get us exactly what we wanted, and the best deal for us. She has earned herself a repeated customer, for all our needs! More

Happy/pleasant place to buy a vehicle. I responded to a Web ad for a previously owned Fiat 500. Was contacted by a knowledgeable, pleasant young lady named Alexis Johnson who graciously wal I responded to a Web ad for a previously owned Fiat 500. Was contacted by a knowledgeable, pleasant young lady named Alexis Johnson who graciously walked me through the introduction to the vehicle I inquired about. I live in Maryland some 75 miles from the Dealership, but distance made little concern because Ms. Johnson's knowledge of the vehicle and her pleasant and professional approach made me feel at home with what is usually a stressful experience. Ms. Johnson's personable style made me feel at ease. To make a long story short, I purchased the vehicle within 24 hours from the time Ms. Johnson contacting me, sight unseen with the exception of a few photographs of the vehicle off the Web. My experience with Susquehanna Chrysler/Jeep and especially Ms. Alexis Johnson has truly put a smile on my face. And BTY, I love the car. If you are in the market for a new/used vehicle, I highly recommend Susquehanna Chrysler/Jeep and especially Ms. Alexis Johnson. The experience will put a smile on your face too. More

friendly and fast Would recommend dealership. David Wissler was very helpful and friendly. The internet web page was also extremely helpful in choosing to go to the Sus Would recommend dealership. David Wissler was very helpful and friendly. The internet web page was also extremely helpful in choosing to go to the Susquehanna dealership. More

Well Done! Scheduling was easy and professional. Work was preformed expertly and on schedule. I requested any necessary communication be by email as I was on a Scheduling was easy and professional. Work was preformed expertly and on schedule. I requested any necessary communication be by email as I was on a business trip. It was….I was kept informed of progress and completion of four minor issues. Pickup was quick and easy. The Asst Service Manager, Joe Camillo and Susq Jeep get my highest rating. Note: I have another Jeep Dealer about 2 miles away, I drive 20 because the trip is well worth it. Unfortunately I bought this 2014 GC at the other dealer because it was close. That will not happen again, I will travel to Susq Jeep for Service and Sales. More

Go see ALEXIS!! Very nice place to purchase a vehicle. Really friendly service without the pressure of the larger dealerships. Alexis Johnson is a real asset to th Very nice place to purchase a vehicle. Really friendly service without the pressure of the larger dealerships. Alexis Johnson is a real asset to their program. She is straight forward, understanding and a true pleasure to deal with. Highly recommend giving her the opportunity to help you find a vehicle that you can really enjoy. P.s. I'll be back for the Viper!! More

Worked with Ted Hollenbach. Need a car, go see Ted Hollenbach. I purchased my Dodge Charger RT Max a couple years ago. I recently purchased a Jeep Grand Cherokee Summit for my Need a car, go see Ted Hollenbach. I purchased my Dodge Charger RT Max a couple years ago. I recently purchased a Jeep Grand Cherokee Summit for my wife as a surprise anniversary gift. Ted worked with me and they treated me very fairly with the price. Ted and the entire team made it an experience my wife will not soon forget. There is a reason I drive by three other Jeep dealers and come to this one. I do business with people. Every time I am there someone recognizes me and calls me by my name and show an interest in helping me. The waiting rooms are spacious and comfortable with plenty of chairs and sofas to sit on. Makes waiting for an oil change like relaxing at home and watching TV More

Very personable David made my boyfriend and I feel at home. He made car buying a very fun and relaxing experience. David was very informative and I would definitely r David made my boyfriend and I feel at home. He made car buying a very fun and relaxing experience. David was very informative and I would definitely reccomend both him and the dealership to anybody looking for a new or used car. More

Replacement of 2014 Jeep Cherokee Trailhawk I purchased a new 2014 Jeep Cherokee Trailhawk from Susquehanna in December 2013. I loved it, until it started having issues. Everyone at Susquehann I purchased a new 2014 Jeep Cherokee Trailhawk from Susquehanna in December 2013. I loved it, until it started having issues. Everyone at Susquehanna was terrific about trying to make it right. A few Saturday's ago, my 2014 Jeep acted up one too many times and I took it back to Susquehanna. Damian Wissler and his team treated me with respect and went to work to find a replacement vehicle. In less than two weeks, I a am driving a new 2016 Jeep Cherokee Trailhawk and the exchange went smoothly. I truly believe I received a fair deal and that Susquehanna did everything they could to make me happy. Thank you to all the team members at Susquehanna! More

Great price and service. I got a great deal on a great truck. The sales team was able to do the paperwork and deliver the truck in about an hour and a half. Couldn't ask for m I got a great deal on a great truck. The sales team was able to do the paperwork and deliver the truck in about an hour and a half. Couldn't ask for more! More