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Susquehanna Chrysler Dodge Jeep Ram

Wrightsville, PA

3.8
465 Reviews

950 Hellam Street

Wrightsville, PA

17368

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Showing 465 reviews

June 23, 2016

They sold me a horrible vehicle. I purchased a 2001 Jeep Wrangler from Susquehanna and it has given me nothing but problems. I was told by the salesman that this Wrangler was very rel More

by covogelsong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cal Lehigh
Sep 16, 2016 -

Susquehanna Chrysler Dodge Jeep Ram responded

We are disappointed that the 2001 Jeep did not meet our customer’s expectations. None of the concerns or problems were brought to our attention prior to the visiting and having repairs done by another dealer. Had we known of the issues, we would have made every attempt to correct them without incurring cost to our customer. Once it was brought to our attention - after the repairs were made, our Sales Manager offered to trade the Jeep for another one, but the offer was declined. It is our goal to give our customers the best experience not only at the time of sale, but for as long as they own the vehicle. In this case we were unaware that there were any problems to address, and are we’re sorry that we did not meet these expectations.

Nov 18, 2016 -

covogelsong responded

this comment is incorrect. the jeep would have had to be towed to the dealership and you were not going to pay for that so we took it to a closer jeep dealer. they did not fix it either. we contacted Susquehanna and they would not refund the full price we payed for the vehicle and the repairs. they would just give us book value and at that point I could not afford to trade it for another vehicle nor would I ever want to buy another car from this dealer.

June 20, 2016

Purchase of new Jeep Patrioy I visited Susquehanna for the first time and worked with Miguel. I had a great experience and there was no pressure. There was a large inventory and t More

by NewJeeper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel, Kyle, Cheyne
June 06, 2016

Absolutely Amazing Experience Went in to trade my 21015 Nissan Frontier for a different feeling vehicle. Was shown a 2012 Jeep Wrangler Unlimited Rubicon with too many options to t More

by Richard VanFossen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wissler
May 26, 2016

2016 Jeep Wrangler 75 anniversary edition Ted Hollenbach was very knowledgable, patient, not pushy. Help calm my nerves, answered all questions in purchacing a new vehicle. I would definitely More

by 2016Jeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Hollenbach
May 17, 2016

Poor salesmanship no accountability Salesmanship lacks quality, no call backs only excuses. Says they will call back but does not. Promises to fix this or it will be fixed upon deliver More

by Black cat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Angel C
May 12, 2016

Awesome car buying experience!! I was very pleased with my recent deal with Susquehanna. Cal was great to deal with and very down to earth. Made the whole process smooth, and will More

by mjrice1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cal Lehigh
May 07, 2016

Back On Track Angel was more than helpful and professional, he was a friend who was looking out for the best interest of his client. He's proof, it's not always abo More

by Phono
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Castilloveitia
May 03, 2016

Professional and courteous Salesman Angel Castilloveiti was professional and courteous, as was everyone at the dealership. Angel answered all my questions and if he didn't have More

by Noreturns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Castilloveiti
April 19, 2016

First Choice Dealer Everyone is courteous and helpful. Service is prompt and questions are answered accurately. When doing repairs that have might involve an extra expens More

by levinpa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Wherley
April 15, 2016

Alexis Johnson Alexis was an awesome sales professional. We had a great experience at the dealership. Everyone was friendly and helpful. I would recommend this dea More

by Cathyy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis Johnson
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