Susquehanna Chrysler Dodge Jeep Ram

Bailey Clyde did an excellent job at working out a deal that was both beneficial to myself and to the dealership. When I am looking to purchase my next vehicle, did an excellent job at working out a deal that was both beneficial to myself and to the dealership. When I am looking to purchase my next vehicle, it will definitely be from her. More

Great Experience The Susquehanna Auto team was great. From salesman Erik Wingert, to the the detailers that made everything shine on my new Wrangler, the whole experie The Susquehanna Auto team was great. From salesman Erik Wingert, to the the detailers that made everything shine on my new Wrangler, the whole experience was smooth and hassle free. I highly recommend checking them out for your next vehicle purchase. More

Bailey's Impeccable End-to-End Customer Service I decided on a recommendation to give an out-of-state dealership a shot (I live in Brooklyn, NY) and I was beyond impressed with Bailey's exceptional I decided on a recommendation to give an out-of-state dealership a shot (I live in Brooklyn, NY) and I was beyond impressed with Bailey's exceptional customer service. Being in banking, I can tell you that the mark of a successful salesperson or rather a successful individual is effective and transparent knowledge-based communication - this exemplifies Bailey's approach. Bailey felt more like a confidant than a dealer, she followed up gracefully and laid out my options; the complete opposite of the typical mercurial and aggressive dealer. I went back and forth with Bailey for several weeks on a 2017 Dodge Durango and despite some trying moments, she remained patient, calm, and completely transparent until the end! I'd recommend Bailey any day if you're shopping at Susquehanna! More

Great customer service! Great deal This fall we were pregnant with our 3rd child and in desperate need of a vehicle with more space. We went in looking for a used van, thinking that we This fall we were pregnant with our 3rd child and in desperate need of a vehicle with more space. We went in looking for a used van, thinking that we wouldn't be able to afford payments on a new vehicle. Bailey and Kyle helped us find a new 2016 Dodge Grand Caravan that we could afford. We are very happy with our purchase! More

Great Vehicle Buying Experience This was our first experience at this Dodge dealership, our salesman. Angel Castilloveitia was outstanding to work with from the initial contact all t This was our first experience at this Dodge dealership, our salesman. Angel Castilloveitia was outstanding to work with from the initial contact all the way through the vehicle purchasing process We are extremely pleased with our vehicle buying experience at this dealership from the start all the way to the end when we picked up our Dodge Grand Caravan We were treated with the utmost courtesy from the time we arrived until we left We will continue to do business with this dealership and would recommend to anyone looking for a new or used vehicle to give this dealership and our salesman an opportunity to earn your business More

A breath of fresh air It isn't often that I feel pleasantly surprised from the first moment that I meet a salesperson at a dealership until the end of the transaction, howe It isn't often that I feel pleasantly surprised from the first moment that I meet a salesperson at a dealership until the end of the transaction, however this time it was even more than expected since I wasn't really buying a high dollar vehicle. You would never had known that fact, I would have thought there were another set of zeros on this transaction as I felt as I had bought one of their better more expensive cars. I entered the lot at closing time, on New Year’s eve to look at a vehicle just traded in that didn't even have a complete profile of the website (or correct color), as Greg was leaving for the day (year), he circled around and asked if he could assist me, I queried as to if the car I had found was the one referenced on their ad, Greg wasn’t sure but he said he would look into it for me, and meet me at the office. As I approached the office, after closing, his smiling face told me that it was the vehicle, I asked if he would mind getting the keys, I promised not to ask for a test drive, just wanted a better inspection. Greg obliged, brought the keys out and I checked it out. I told Greg I was interested and would contact him first thing Monday, in the meantime he was to schedule the vehicle for a safety check…however before the dealer opened on Monday, I was there to take it for a test drive. As I walked into the showroom, Greg greeted me, and stated he would get the keys, a few moments later, he pulled up to the door in the car of choice, threw a plate on it and asked if I was ready to go….Yup. Greg directed me through a nice country drive to get a feel of the SUV, and as we completed the test, I asked him to find out what the final price would be, he went to the sales manager, came out and we agreed to the deal. Greg told me he would put the car through the safety check and recon and let me know when it would be available; another surprise, a few hours later it was available for pickup. I came back at 4:30 (I will mention that Greg offered to bring the car to me, a 40-minute drive to assist me if I needed a ride), we did a walk-around of the vehicle, put my new plate on and we went over to the main office to finalize paperwork & payment…half an hour later I was ready to leave, however I chatted with my new friends a bit as it was a very comfortable atmosphere. As I only interacted with the other staff briefly, I cannot attest to their capabilities, however all were pleasant & friendly as I walked through the dealership. A take away for those who have read this to here, ask for Greg, he is professional, courteous, & thorough and your experience should turnout as terrific as mine. jc More

Great deal from great people Cal did an excellent job getting me my Dream car! He was personable and funny, confident in his abilities to get me the best possible deal. He bent ov Cal did an excellent job getting me my Dream car! He was personable and funny, confident in his abilities to get me the best possible deal. He bent over backwards to help me reach my price point and even though it seemed impossible he made it happen! My husband and I could not have been more pleased with our experience or the service from Cal and Chayne. I would recommend this dealership and Cal himself to anyone looking to buy a car. More

No pressure to buy Great customer service. Will purchase from this dealer again. I am really enjoying the "Jeep" experience. Did not really have a plan to purchase a v Great customer service. Will purchase from this dealer again. I am really enjoying the "Jeep" experience. Did not really have a plan to purchase a vehicle but left with my new Jeep. More

Wasn't sure.... I was checking Kelly Blue Book for the value of my car and was blown away that it was far less than the loan I still had on it. I did an instant offer I was checking Kelly Blue Book for the value of my car and was blown away that it was far less than the loan I still had on it. I did an instant offer on KBB and was told what I could get and where I could go for the best deal. Susquehanna Auto popped up. Even after Googling them, they came back with great reviews so in a way, I took this as a sign to check them out. Not the greatest credit in the world but it couldn't hurt, right? I was met by Ryan J., who introduced me to Angel Castilloveitia, a last name I may never get right, and he guided me through a process that was mind blowing. He explained EVERYTHING in great detail and kept me in the loop because financing was going to be difficult. After I left that day, I went to another reputable dealership close to them, and felt like I was a no one there, not even a face in the crowd. While being sat in an office that could be used as a closet, thinking of the view I had while I sat with Angel in his office, that had a great view of all the cars on the lot, I got an e-mail from Angel telling me how things were progressing and not give up. I knew at that moment they were the place I was going to get my car from. And I did! I finally drove off the lot with a 2016 Dodge Journey and I could not be happier!! I could live in this car if it did laundry :) Very roomy and not to mention, I had the best sales team ever for getting my very first brand new car! Angel made this the best time of my life (next to my children being born!) and Shane explained how all the financing was going to work to help improve my credit. These guys went above and beyond and when I am in the market many years from now, I will be going back there to shop for my new car. I couldn't be a happier person right now, unless I win the lottery, and in a way, I did!! Thank you Angel and everyone at Susquehanna Auto for the best experience for buying a car! More

Jeep of my dreams !! I have worked at several dealerships of the last few years and I need to say the the staff here are second to none !! This was my first new car purc I have worked at several dealerships of the last few years and I need to say the the staff here are second to none !! This was my first new car purchase and my sales person Erik Wingert. Is second to none !! He went over and above to make my wrangler dream a reality !! Do I recommend this dealership ?? You would be foolish to go anywhere else. Dwayne I. More