Superior Ford of Plymouth MN

My husband spent 4 hours at the dealership while your staff worked to figure out why none of my keys would start the car on one day. It happened once for them also, but even with all of the tests they pe staff worked to figure out why none of my keys would start the car on one day. It happened once for them also, but even with all of the tests they performed, there was never any indication of what was wrong. It has not happened since. I am very appreciative of the time and effort spent in trying to find a cause. My husband said you were keeping my record open, so if it happens again, you're ready to go on repairs for me. Thank you. I hope it was just a quirk, but I'm glad to know you are there when I need you. More

A nice quick transaction without the addons like document fees and extreme pressure to buy extended warranties. No problems. Everyone at dealership was very friendly without pressure. Vehicle was clean an fees and extreme pressure to buy extended warranties. No problems. Everyone at dealership was very friendly without pressure. Vehicle was clean and serviced before we left. I would definitely recommend this dealership to other buyers. More

Everyone was nice enough and did what they were supposed to do. I think the pricing is a little high but so far I haven't had to worry about the quality of work. If that changes I would change dealerships. to do. I think the pricing is a little high but so far I haven't had to worry about the quality of work. If that changes I would change dealerships. The car wash was a nice touch. The cashier was a nice lady too. More

The only bad thing I can say is that, once we found the car that we wanted it took a lot of time for the manager to go back and forth to get the car secured and get the price correct. We didn't intend on s car that we wanted it took a lot of time for the manager to go back and forth to get the car secured and get the price correct. We didn't intend on spending all morning there, but that's what happened. More

Service team was fast, friendly and very helpful. Brought my Mustang in for an oil change after winter storage and found the battery had died. The team got all my services done really fast, and they Brought my Mustang in for an oil change after winter storage and found the battery had died. The team got all my services done really fast, and they helped educate me on better winter storage practices (disconnect battery, fuel lines, occasional start up, etc.) More

Went in for my 15,000 mile checkup. Service was friendly (they even washed my car). The waiting room was comfortable and I was able to watch TV. Making me register and write 250 characters is stupid. Maki (they even washed my car). The waiting room was comfortable and I was able to watch TV. Making me register and write 250 characters is stupid. Making me register and write 250 characters is stupid. Making me register and write 250 characters is stupid. More

The gentlemen at Superior Ford gave me impeccable service during the purchase of my used Honda Civic. They catered to my preferences, needs and schedule. The process of buying my car not only went smooth wit during the purchase of my used Honda Civic. They catered to my preferences, needs and schedule. The process of buying my car not only went smooth with their support, but I left completely satisfied. I give my highest recommendation to anyone looking to purchase a new or used vehicle at Superior Ford. More

When test driving the truck I asked about about the satellite radio as I saw the button on the dash as was told by the salesperson that it was included and we would also receive 6 months free programmi satellite radio as I saw the button on the dash as was told by the salesperson that it was included and we would also receive 6 months free programming with the vehicle purchase. He reiterated this with a pamphlet when reviewing the purchase documents and as we were leaving said he would go in to call Sirius to set up the receiver so it would be activated in the morning. We come to find out that the vehicle does not have the satellite equipment included when my husband called to inquire why it is not yet set up yet. Instead of honoring what was promised in the sale, the New Car Sales Manager said it was our fault for waiting so long to bring the issue to his attention and was unwilling to take any action. When I told him we had not completed our survey he then said he would call Best Buy to see what could be done and call me back. He called me back later that night and said he would have the equipment installed once he received our completed survey back that indicated that we were completely satisfied on every item. I expressed concern that this option lacked integrity and said I would call him back the next day because I wanted to speak with my husband about the offer. After talking to my husband he agreed that this 'option' would violate our morals and values because we would be forced to lie on the survey. When I called the New Sales Manager back to explain our position he said 'ok' and hung up. My entire family has been purchasing vehicles at this dealership for 30 years, but NEVER again. I am much more upset about the lack of customer service once the issue was brought to their attention - blackmail is not a way to get "Customers for Life" as their slogan says. More

This is a two parter. Part 1. Last year I was looking This is a two parter. Part 1. Last year I was looking for a 2010 GT500 and since Superior Ford was close, I stopped by and asked if they can find This is a two parter. Part 1. Last year I was looking for a 2010 GT500 and since Superior Ford was close, I stopped by and asked if they can find one or order one. They said they needed money down and I gladly gave them $1000 because I knew I wanted one. They never called, I had to call to find out status. They kept saying they couldn't find what I wanted and some crap about that they are the only dealer in Minnesota to be able to get the GT500's at the time. I would even show them the exact car that I wanted on the internet at another dealer... no response. So after a week I asked for my money back and got it at another dealer. They did give my money back... that was good. Part 2. So just this last week I wanted to get a new 2011 Edge since I am having my first kid and needed a better suited car. I figured I would go to Superior Ford and test drive one. I know, I know. I am stupid. But I figured that as long as I don't use the same sales person, I would be ok. Nope. Basically the same deal. I had to call or email them for status, they said that they can find any or get any that I wanted. So this time, I just went to another dealer and bought the exact one that I wanted. After talking to the dealer that I bought the car from... they said that they don't ever deal with Superior Ford and in fact, the guy that owns Superior Ford has two other dealerships and they don't even deal with them. Just don't do it. Go try one of the other many dealers in town... you will be happy that you did. More

They are the only dealership that does not run background checks on employees and it shows. Worst dealership ever. They scammed me on my repair, lied to me at financing and overall suck. Avoid them at checks on employees and it shows. Worst dealership ever. They scammed me on my repair, lied to me at financing and overall suck. Avoid them at every cost. They depend on their location and could care less about doing what is right for the customer More